Bilingual Patient Outreach Representative (Remote)

Job Category : Patient Care CoordinatorsRequisition Number : BILIN011073Posted : April 23, 2026Full-TimeLocations Showing 1 locationNorth Arlington 801 Road to Six Flags West Suite 106 Arlington, TX 76012, USAEnvision Radiology is adding a Full Time Remote Patient Outreach Representative to our team!Applicants must be able to attend in-person training at our center in North Arlington. The next training class begins June 1st, 2026 | Position Pay Range $16.23 - $19.55This position requires attendance of a mandatory training at our North Arlington training location - 801 Road to Six Flags West.Initial 30 Days Schedule; Monday-Friday 9:00AM-5:30PM CST. Permanent schedule will be assigned based on staffing needs and region; between operating hours of 7:00AM-6:30PM CSTSummary/Objective:The Patient Outreach Representative (POR) is the first to interact with patients creating a friendly, caring culture with exceptional service. They operate in a high volume, contact center environment to reach unscheduled patients to get them scheduled. The POR is a key contributor to the company's scheduling optimization efforts and at times may facilitate communication between the imaging centers and patients. Supports company initiatives by adopting new approaches, practices and processes to deliver unmistakable quality, spectacular service and operational excellence on a consistent basis.Essential FunctionsEnsures all scheduling work assignments are processed in a timely and efficient manner while adhering to all process and compliance requirements.Works through the Scheduler Grid to initiate contact with patients to pre-register and schedule patients.Conducts tasks of the position in a collaborative, friendly and empathetic way when handling patients, physicians and co-workers.Conducts minimum required pre-registration and clinical screening.Communicates to the patient the status of their insurance benefit, estimated cost, preauthorization, and payment options, as needed.Triages and transfers calls, as needed.Other duties as assigned.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Customer/Client Focus.Organizational Skills.Time Management.Teamwork Orientation.Problem Solving/Analysis.Friendly.Quick to Find Solutions.Caring and EmpatheticSupervisory ResponsibilitiesThis position has no supervision responsibilities.This job operates remotely.Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel or operate objects, tools or controls, and reach with hands and arms. The employee is frequently required to talk and hear.TravelNo travel is expected for this position.Job QualificationsMinimum Qualifications/Experience:Three plus years' experience in customer service – healthcare environment preferredDetail oriented, self‐motivated, a problem solver and a team playerAbility to excel in a very fast‐pace team environmentAbility to continuously "exceed" company and customer expectationEducation/Certifications:Minimum of High School diploma or equivalent (GED)Additional Eligibility QualificationsNone required for this position.ComplianceAdheres to Envision's Code of Conduct and Compliance Policies and attends annual Compliance training as set forth by the Company.Company BenefitsBelow is a list of benefits that are offered to employees, once eligibility is met.Company Matched 401k PlanEmployee Stock Ownership PlanPaid Time Off + Paid HolidaysEmployee Assistance ProgramOther DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.OSHA Exposure Rating: 1It is reasonably anticipated NO employees in this job classification will have occupational exposure to blood and other potentially infectious body fluids.Envision Radiology is an equal opportunity employer (M/F/D/V). We recruit, employ, train, compensate and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by application federal, state or local law.Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.#J-18808-Ljbffr