{"schemaVersion":"jobsearcher.job.v1","id":"ba4f0c05f4e93882067cf879","url":"https://jobsearcher.com/jobs/ba4f0c05f4e93882067cf879","canonicalUrl":"https://jobsearcher.com/jobs/ba4f0c05f4e93882067cf879","title":"Operations Manager","description":"Operations Manager\nPosition Summary:\nThe Operations Manager oversees all branch operations, client relationships, team performance, and profitability within the local market. This role serves as the primary liaison between clients, field teams, sales, and internal departments to ensure high-quality service delivery, operational efficiency, and strong financial performance.\nKey Responsibilities:\nOperations Management\nOversee daily operations, scheduling, labor planning, and equipment allocation.\nEnsure jobs are completed safely, efficiently, on time, and to company quality standards.\nMonitor labor utilization, project performance, and operational KPIs.\nManage fleet, equipment, inventory, and overall operational readiness.\nClient Management\nServe as the primary point of contact for all clients.\nBuild and maintain strong client relationships while ensuring customer satisfaction.\nResolve service issues and conduct regular job site and client check-ins.\nPartner with Sales and Solutions teams to support account growth and retention.\nTeam Leadership\nHire, train, coach, and develop field and operations employees.\nEstablish clear expectations, accountability, and performance standards.\nConduct performance reviews, corrective action, and employee development planning.\nFoster a positive, safety-focused, and high-performing team culture.\nFinancial Oversight\nOwn branch profitability and monitor gross profit performance.\nManage labor costs, operational expenses, and job margins.\nPartner with Accounting on billing accuracy, invoicing, and AR support.\nSupport forecasting, labor planning, and budget management.\nStrategic & Administrative Functions·\nIdentify operational challenges and implement solutions to improve efficiency.\nEnsure compliance with company policies, safety standards, and reporting requirements.\nMaintain operational documentation including work orders, time reporting, expenses, and employee records.\nQualifications:\nBachelor’s degree preferred or equivalent experience.\n5+ years of operations leadership experience, preferably in facility services, restoration, specialty services, or technical services.\nStrong leadership, client management, and problem-solving skills.\nExperience managing profitability, labor, and operational metrics.\nProficiency in Microsoft Office, especially Excel.\nAbility to travel up to 30%.\nSuccess Metrics\nBranch profitability\nClient retention and satisfaction· Team performance and retention.\nOperational efficiency and quality compliance.","company":"Solid Surface Care","rawCompany":"solid surface care","city":"Hayward","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-08-09T14:55:02.490Z","occupations":[{"code":"11-1021.00","title":"General and Operations Managers","slug":"general-and-operations-managers"},{"code":"11-9199.00","title":"Managers, All Other","slug":"managers-all-other"},{"code":"51-1011.00","title":"First-Line Supervisors of Production and Operating Workers","slug":"first-line-supervisors-of-production-and-operating-workers"}],"industries":[{"code":"238990","title":"All Other Specialty Trade Contractors","slug":"all-other-specialty-trade-contractors"},{"code":"561210","title":"Facilities Support Services","slug":"facilities-support-services"},{"code":"561110","title":"Office Administrative Services","slug":"office-administrative-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Operations Manager","description":"Operations Manager\nPosition Summary:\nThe Operations Manager oversees all branch operations, client relationships, team performance, and profitability within the local market. This role serves as the primary liaison between clients, field teams, sales, and internal departments to ensure high-quality service delivery, operational efficiency, and strong financial performance.\nKey Responsibilities:\nOperations Management\nOversee daily operations, scheduling, labor planning, and equipment allocation.\nEnsure jobs are completed safely, efficiently, on time, and to company quality standards.\nMonitor labor utilization, project performance, and operational KPIs.\nManage fleet, equipment, inventory, and overall operational readiness.\nClient Management\nServe as the primary point of contact for all clients.\nBuild and maintain strong client relationships while ensuring customer satisfaction.\nResolve service issues and conduct regular job site and client check-ins.\nPartner with Sales and Solutions teams to support account growth and retention.\nTeam Leadership\nHire, train, coach, and develop field and operations employees.\nEstablish clear expectations, accountability, and performance standards.\nConduct performance reviews, corrective action, and employee development planning.\nFoster a positive, safety-focused, and high-performing team culture.\nFinancial Oversight\nOwn branch profitability and monitor gross profit performance.\nManage labor costs, operational expenses, and job margins.\nPartner with Accounting on billing accuracy, invoicing, and AR support.\nSupport forecasting, labor planning, and budget management.\nStrategic & Administrative Functions·\nIdentify operational challenges and implement solutions to improve efficiency.\nEnsure compliance with company policies, safety standards, and reporting requirements.\nMaintain operational documentation including work orders, time reporting, expenses, and employee records.\nQualifications:\nBachelor’s degree preferred or equivalent experience.\n5+ years of operations leadership experience, preferably in facility services, restoration, specialty services, or technical services.\nStrong leadership, client management, and problem-solving skills.\nExperience managing profitability, labor, and operational metrics.\nProficiency in Microsoft Office, especially Excel.\nAbility to travel up to 30%.\nSuccess Metrics\nBranch profitability\nClient retention and satisfaction· Team performance and retention.\nOperational efficiency and quality compliance.","datePosted":"2026-08-09T14:55:02.490Z","dateModified":"2026-08-09T14:55:02.490Z","hiringOrganization":{"@type":"Organization","name":"Solid Surface Care","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Hayward","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"ba4f0c05f4e93882067cf879"},"url":"https://jobsearcher.com/jobs/ba4f0c05f4e93882067cf879"}}