{"schemaVersion":"jobsearcher.job.v1","id":"ba21bf68022ec77e2f5aec96","url":"https://jobsearcher.com/jobs/ba21bf68022ec77e2f5aec96","canonicalUrl":"https://jobsearcher.com/jobs/ba21bf68022ec77e2f5aec96","title":"Systems Analyst","description":"Position Summary\nThe Systems Analyst is a foundational member of Meriplex’s Technical Assistance Center and reports to a TAC Manager. In this role, you’ll resolve Level 1 end-user issues, follow established SOPs, and deliver a consistently positive support experience. You’ll handle a wide range of everyday IT needs—from desktop troubleshooting to account management—while knowing when to escalate more complex issues.\nThis is a great opportunity for someone who wants to build confidence, expand technical exposure, and grow within an MSP environment.\nWhat You’ll Do\nBe the first point of contact for end users, delivering friendly, professional, and timely support\nTroubleshoot common desktop, OS, email, printing, and connectivity issues\nSupport customer-specific applications using documented procedures\nPerform basic network troubleshooting (TCP/IP, VPN connectivity, password resets)\nNavigate Active Directory to create, modify, and disable user accounts and groups\nProvide basic Microsoft 365 and Azure support\nPerform first-level triage for virtual server and system issues\nAccurately document work and manage tickets using established workflows\nFollow SOPs while knowing when to escalate issues appropriately\nBuild trust with end users by setting clear expectations and following through\nWhat We’re Looking For\nStrong customer service mindset - you enjoy helping people and explaining technical concepts clearly\nSolid Tier 1 / Tier 1.5 technical foundation\nBasic understanding of:\nMicrosoft 365\nActive Directory\nTCP/IP and networking fundamentals\nCommand line and OS troubleshooting\nAbility to communicate effectively with both technical and non-technical users\nComfortable working in a ticket-driven environment and managing priorities\nTeam-oriented, dependable, and respectful in all interactions\nPreferred Experience & Certifications\nPrior MSP or service desk experience (highly encouraged)\nA+, Network+, and/or Server+ certifications\nBasic Microsoft 365 or Azure certifications\nFamiliarity with ITIL concepts\nStrong written and verbal communication skills\nWhy Meriplex\nSupportive team environment with clear processes\nExposure to a variety of technologies and real-world client environments\nOpportunity to grow beyond Tier 1 as your skills develop\nA company that values both technical ability and how you treat people","company":"Meriplex","rawCompany":"meriplex","city":"Rolling Meadows","state":"IL","isRemote":false,"isActive":false,"createdAt":"2026-04-30T06:00:45.990Z","occupations":[{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Systems Analyst","description":"Position Summary\nThe Systems Analyst is a foundational member of Meriplex’s Technical Assistance Center and reports to a TAC Manager. In this role, you’ll resolve Level 1 end-user issues, follow established SOPs, and deliver a consistently positive support experience. You’ll handle a wide range of everyday IT needs—from desktop troubleshooting to account management—while knowing when to escalate more complex issues.\nThis is a great opportunity for someone who wants to build confidence, expand technical exposure, and grow within an MSP environment.\nWhat You’ll Do\nBe the first point of contact for end users, delivering friendly, professional, and timely support\nTroubleshoot common desktop, OS, email, printing, and connectivity issues\nSupport customer-specific applications using documented procedures\nPerform basic network troubleshooting (TCP/IP, VPN connectivity, password resets)\nNavigate Active Directory to create, modify, and disable user accounts and groups\nProvide basic Microsoft 365 and Azure support\nPerform first-level triage for virtual server and system issues\nAccurately document work and manage tickets using established workflows\nFollow SOPs while knowing when to escalate issues appropriately\nBuild trust with end users by setting clear expectations and following through\nWhat We’re Looking For\nStrong customer service mindset - you enjoy helping people and explaining technical concepts clearly\nSolid Tier 1 / Tier 1.5 technical foundation\nBasic understanding of:\nMicrosoft 365\nActive Directory\nTCP/IP and networking fundamentals\nCommand line and OS troubleshooting\nAbility to communicate effectively with both technical and non-technical users\nComfortable working in a ticket-driven environment and managing priorities\nTeam-oriented, dependable, and respectful in all interactions\nPreferred Experience & Certifications\nPrior MSP or service desk experience (highly encouraged)\nA+, Network+, and/or Server+ certifications\nBasic Microsoft 365 or Azure certifications\nFamiliarity with ITIL concepts\nStrong written and verbal communication skills\nWhy Meriplex\nSupportive team environment with clear processes\nExposure to a variety of technologies and real-world client environments\nOpportunity to grow beyond Tier 1 as your skills develop\nA company that values both technical ability and how you treat people","datePosted":"2026-04-30T06:00:45.990Z","dateModified":"2026-04-30T06:00:45.990Z","hiringOrganization":{"@type":"Organization","name":"Meriplex","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Rolling Meadows","addressRegion":"IL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"ba21bf68022ec77e2f5aec96"},"url":"https://jobsearcher.com/jobs/ba21bf68022ec77e2f5aec96"}}