{"schemaVersion":"jobsearcher.job.v1","id":"ba2009c7c143fcb02fec73ba","url":"https://jobsearcher.com/jobs/ba2009c7c143fcb02fec73ba","canonicalUrl":"https://jobsearcher.com/jobs/ba2009c7c143fcb02fec73ba","title":"CORE Support Supervisor","description":"At Switch, we don’t just design, build and operate data centers—we are enabling the technology of the future. Led by Founder & CEO, Rob Roy, we believe in revolutionary innovation, operational excellence and the principle of karma. Switch is where talented people come together to EVOLVE the digital world.\n\nWe believe that innovation isn’t just about technology—it’s about the people, culture, and purpose that make it happen. Every Switch team member contributes to a mission greater than themselves: to create the world’s most advanced digital infrastructure that powers the progress of humanity.\n\nThe Role: CORE Support Supervisor\nThis role leads the day-to-day execution of CORE support operations within Network Operations. You are responsible for supervising a team that supports Switch’s CORE product offerings, ensuring service levels are met and incidents are handled consistently. The role balances people leadership with operational ownership, escalation management, and continuous improvement of tools and processes.\n\nWhat You’ll Do\nSupervise daily CORE Support operations and ensure coverage, quality, and timeliness of work.\n\nAct as an escalation point for CORE-related incidents, tickets, and customer-impacting events.\n\nLead incident management activities, including initiating and managing bridge calls or chat channels.\n\nReview ticket performance and SLA metrics, identify trends, and initiate SLA credit requests when appropriate.\n\nDeliver consistent, clear communications to internal stakeholders during incidents and service events.\n\nGenerate service performance audits for internal and external review as needed.\n\nTrack incidents, maintenance events, and service data to support trend analysis and reporting.\n\nDevelop and maintain standard operating procedures and process documentation.\n\nEvaluate tools and workflows and drive continuous operational improvements.\n\nCoach, train, and mentor CORE Support team members.\n\nMaintain accurate records for customer CORE services.\n\nSchedule and conduct recurring service assurance reviews with customers.\n\nWhat We’re Looking For\nDemonstrates steady, reliable people leadership in an operational environment.\n\nExercises sound judgment during service-impacting incidents and escalations.\n\nCommunicates clearly with customers, vendors, and internal teams.\n\nManages multiple events and priorities without losing focus on service quality.\n\nHolds team members accountable while supporting development and growth.\n\nWhat You’ll Bring\n2 or more years of experience in a supervisory or team lead role, or equivalent senior technical experience within CORE or network operations.\n\nBackground in telecommunications or IT operations, including incident management and troubleshooting.\n\nWorking knowledge of network topologies, circuit types, and service delivery models.\n\nFamiliarity with Switch CORE products and related data center infrastructure.\n\nExperience reviewing SLA performance and operational metrics.\n\nAbility to manage schedules, priorities, and on-call rotations.\n\nStrong written and verbal communication skills.\n\nITIL Foundation certification required within 6 months of hire.\n\nLeadership training required within 12 months of hire.\n\nNetwork+, CCENT, A+, or Security+ certifications preferred, not required.\n\nAssociate degree in IT, a technical trade, or equivalent combination of education and experience.\n\nWhy Switch?\nA Culture of Karma – We are self-motivated by karma, ensuring our actions contribute to a positive, supportive and forward-thinking environment.\n\nIndustry Leading Designs – Work with the most advanced data center technology on the planet and be a part of emerging technology development.\n\nFlexibility & Remote Opportunities – Whether in-office, hybrid, or fully remote, we offer the technology and support to keep teams connected and productive.\n\nCareer Stability & Growth – In this expanding industry, we invest in our people, providing opportunities & advancement in a stable, growing company.\n\nGenerous Benefits Package - Switch provides medical plan options of comprehensive coverage for you and your family that can be tailored to fit your personal needs, and more!\n\nJoin Us & Make a Difference\nThis is more than a job—it’s a mission. If you’re ready to lead teams that support mission-critical services with clarity and accountability, we want to hear from you.\n\nApply Now and Let’s Build the Future Together.\n\n#J-18808-Ljbffr","company":"Switch","rawCompany":"switch","city":"Nevada","state":"IA","isRemote":false,"isActive":false,"createdAt":"2026-04-09T09:48:13.187Z","occupations":[{"code":"11-3021.00","title":"Computer and Information Systems Managers","slug":"computer-and-information-systems-managers"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"43-1011.00","title":"First-Line Supervisors of Office and Administrative Support Workers","slug":"first-line-supervisors-of-office-and-administrative-support-workers"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"518210","title":"Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services","slug":"computing-infrastructure-providers-data-processing-web-hosting-and-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"CORE Support Supervisor","description":"At Switch, we don’t just design, build and operate data centers—we are enabling the technology of the future. Led by Founder & CEO, Rob Roy, we believe in revolutionary innovation, operational excellence and the principle of karma. Switch is where talented people come together to EVOLVE the digital world.\n\nWe believe that innovation isn’t just about technology—it’s about the people, culture, and purpose that make it happen. Every Switch team member contributes to a mission greater than themselves: to create the world’s most advanced digital infrastructure that powers the progress of humanity.\n\nThe Role: CORE Support Supervisor\nThis role leads the day-to-day execution of CORE support operations within Network Operations. You are responsible for supervising a team that supports Switch’s CORE product offerings, ensuring service levels are met and incidents are handled consistently. The role balances people leadership with operational ownership, escalation management, and continuous improvement of tools and processes.\n\nWhat You’ll Do\nSupervise daily CORE Support operations and ensure coverage, quality, and timeliness of work.\n\nAct as an escalation point for CORE-related incidents, tickets, and customer-impacting events.\n\nLead incident management activities, including initiating and managing bridge calls or chat channels.\n\nReview ticket performance and SLA metrics, identify trends, and initiate SLA credit requests when appropriate.\n\nDeliver consistent, clear communications to internal stakeholders during incidents and service events.\n\nGenerate service performance audits for internal and external review as needed.\n\nTrack incidents, maintenance events, and service data to support trend analysis and reporting.\n\nDevelop and maintain standard operating procedures and process documentation.\n\nEvaluate tools and workflows and drive continuous operational improvements.\n\nCoach, train, and mentor CORE Support team members.\n\nMaintain accurate records for customer CORE services.\n\nSchedule and conduct recurring service assurance reviews with customers.\n\nWhat We’re Looking For\nDemonstrates steady, reliable people leadership in an operational environment.\n\nExercises sound judgment during service-impacting incidents and escalations.\n\nCommunicates clearly with customers, vendors, and internal teams.\n\nManages multiple events and priorities without losing focus on service quality.\n\nHolds team members accountable while supporting development and growth.\n\nWhat You’ll Bring\n2 or more years of experience in a supervisory or team lead role, or equivalent senior technical experience within CORE or network operations.\n\nBackground in telecommunications or IT operations, including incident management and troubleshooting.\n\nWorking knowledge of network topologies, circuit types, and service delivery models.\n\nFamiliarity with Switch CORE products and related data center infrastructure.\n\nExperience reviewing SLA performance and operational metrics.\n\nAbility to manage schedules, priorities, and on-call rotations.\n\nStrong written and verbal communication skills.\n\nITIL Foundation certification required within 6 months of hire.\n\nLeadership training required within 12 months of hire.\n\nNetwork+, CCENT, A+, or Security+ certifications preferred, not required.\n\nAssociate degree in IT, a technical trade, or equivalent combination of education and experience.\n\nWhy Switch?\nA Culture of Karma – We are self-motivated by karma, ensuring our actions contribute to a positive, supportive and forward-thinking environment.\n\nIndustry Leading Designs – Work with the most advanced data center technology on the planet and be a part of emerging technology development.\n\nFlexibility & Remote Opportunities – Whether in-office, hybrid, or fully remote, we offer the technology and support to keep teams connected and productive.\n\nCareer Stability & Growth – In this expanding industry, we invest in our people, providing opportunities & advancement in a stable, growing company.\n\nGenerous Benefits Package - Switch provides medical plan options of comprehensive coverage for you and your family that can be tailored to fit your personal needs, and more!\n\nJoin Us & Make a Difference\nThis is more than a job—it’s a mission. If you’re ready to lead teams that support mission-critical services with clarity and accountability, we want to hear from you.\n\nApply Now and Let’s Build the Future Together.\n\n#J-18808-Ljbffr","datePosted":"2026-04-09T09:48:13.187Z","dateModified":"2026-04-09T09:48:13.187Z","hiringOrganization":{"@type":"Organization","name":"Switch","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Nevada","addressRegion":"IA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"ba2009c7c143fcb02fec73ba"},"url":"https://jobsearcher.com/jobs/ba2009c7c143fcb02fec73ba"}}