{"schemaVersion":"jobsearcher.job.v1","id":"ba1c918250aa451e736d9041","url":"https://jobsearcher.com/jobs/ba1c918250aa451e736d9041","canonicalUrl":"https://jobsearcher.com/jobs/ba1c918250aa451e736d9041","title":"Shift Manager","description":"The Shift Manager is responsible for Quality and Services systems in the restaurant. Shift Managers coach and train Donatos Associates to produce the highest quality food and to provide friendly and honest service. The Shift Manager may open or close the restaurant in the absence of a salaried Manager, ensuring a quality opening and/or closing by completing administrative responsibilities while maximizing the safety and security of our Associates, Customers and Assets.\r\nRequirements\r\nMust be able to perform the essential functions of this position safely while meeting productivity standards\r\nAble to stand and/or walk entire shift\r\nAble to lift up to 50 pounds occasionally\r\nOccasional bending and twisting\r\n1-year experience as Shift Lead or Manager or Donatos equivalent experience\r\nSuccessful Completion of Donatos M.I.T. Program and all corresponding certifications, Shift Manager E-learning modules, and food safe handler's courses\r\nCan execute all items on the Shift Manager readiness checklist\r\nDuties & Responsibilities:\r\nInteracts with and listens to customers attentively and enthusiastically.\r\nAnticipates the needs of the customers at all access points and removes existing or potential service barriers.\r\nDisplays caring and empathy for customers and follows correct steps when resolving complaints.\r\nEnsures the team delivers all elements of Donatos Service Behaviors.\r\nContributes to the team morale by displaying enthusiasm and commitment by word and action.\r\nProperly trains new Associates to execute Donatos standards and processes to understand their roles in fulfilling the Mission, Promise, and Values.\r\nEnsures customers receive their orders accurately and within the quoted promise times.\r\nEnsures shift execution (pre/post-shift checklists, game plans, and dough plans).\r\nUnderstands and coaches the principle drivers for People, Promise and Prosperity (positive environment, scale usage, etc.).\r\nModels performance standards (primary responsibility to direct & coach, secondary responsibility to assist).\r\nTakes personal responsibility and ownership for managing Product Quality, Service, and Prosperity.\r\nManages food, labor and costs through training and coaching.\r\nActs in a timely and decisive manner to adjust staffing for business volume changes.\r\nControls food cost components of waste, prep, weights, portioning, and theft during shifts.\r\nDemonstrates, trains, and enforces operating norms, including but not limited to uniform policy, attendance, safety procedures, cleanliness.\r\nKnows, enforces, and educates Associates on all applicable labor laws.\r\nOpens and/or closes the restaurant with proper administrative procedures and completes assigned paperwork.\r\nTrains and enforces correct cash control procedures.\r\nAssumes responsibility for inventory of all stocked items, vendor orders, and invoice processing.\r\nEnsures Associates understand and follow the food safety & personal hygiene standards required by Donatos and the local Health Department.\r\nManages the people, product, and equipment in the restaurant to deliver the Mission & Promise.\r\nUses proper security and verification procedures when handling deposits and safe contents.\r\nEffectively uses Donatos' pre-shift and shift job aids and tools to ensure optimum product quality.\r\nManages dough and day dots to ensure the best quality.\r\nProperly executes, enforces, and manages food safety and sanitation requirements.\r\nDonatos Pizza, Newark and Heath locations. These positions include Delivery Driver, Inside Associate and Management.\r\nNewark\r\n1059 N 21st St\r\nNewark, Ohio 43055\r\n740-366-0777\r\nHeath\r\n527 Hebron Rd\r\nHeath, Ohio 43056\r\n740-522-7980\r\nJ-18808-Ljbffr","company":"Workstream","rawCompany":"workstream","city":"Heath","state":"OH","isRemote":false,"isActive":false,"createdAt":"2026-08-08T02:04:47.995Z","occupations":[{"code":"35-1012.00","title":"First-Line Supervisors of Food Preparation and Serving Workers","slug":"first-line-supervisors-of-food-preparation-and-serving-workers"},{"code":"11-9051.00","title":"Food Service Managers","slug":"food-service-managers"},{"code":"11-1021.00","title":"General and Operations Managers","slug":"general-and-operations-managers"}],"industries":[{"code":"722513","title":"Limited-Service Restaurants","slug":"limited-service-restaurants"},{"code":"722511","title":"Full-Service Restaurants","slug":"full-service-restaurants"},{"code":"722514","title":"Cafeterias, Grill Buffets, and Buffets","slug":"cafeterias-grill-buffets-and-buffets"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Shift Manager","description":"The Shift Manager is responsible for Quality and Services systems in the restaurant. Shift Managers coach and train Donatos Associates to produce the highest quality food and to provide friendly and honest service. The Shift Manager may open or close the restaurant in the absence of a salaried Manager, ensuring a quality opening and/or closing by completing administrative responsibilities while maximizing the safety and security of our Associates, Customers and Assets.\r\nRequirements\r\nMust be able to perform the essential functions of this position safely while meeting productivity standards\r\nAble to stand and/or walk entire shift\r\nAble to lift up to 50 pounds occasionally\r\nOccasional bending and twisting\r\n1-year experience as Shift Lead or Manager or Donatos equivalent experience\r\nSuccessful Completion of Donatos M.I.T. Program and all corresponding certifications, Shift Manager E-learning modules, and food safe handler's courses\r\nCan execute all items on the Shift Manager readiness checklist\r\nDuties & Responsibilities:\r\nInteracts with and listens to customers attentively and enthusiastically.\r\nAnticipates the needs of the customers at all access points and removes existing or potential service barriers.\r\nDisplays caring and empathy for customers and follows correct steps when resolving complaints.\r\nEnsures the team delivers all elements of Donatos Service Behaviors.\r\nContributes to the team morale by displaying enthusiasm and commitment by word and action.\r\nProperly trains new Associates to execute Donatos standards and processes to understand their roles in fulfilling the Mission, Promise, and Values.\r\nEnsures customers receive their orders accurately and within the quoted promise times.\r\nEnsures shift execution (pre/post-shift checklists, game plans, and dough plans).\r\nUnderstands and coaches the principle drivers for People, Promise and Prosperity (positive environment, scale usage, etc.).\r\nModels performance standards (primary responsibility to direct & coach, secondary responsibility to assist).\r\nTakes personal responsibility and ownership for managing Product Quality, Service, and Prosperity.\r\nManages food, labor and costs through training and coaching.\r\nActs in a timely and decisive manner to adjust staffing for business volume changes.\r\nControls food cost components of waste, prep, weights, portioning, and theft during shifts.\r\nDemonstrates, trains, and enforces operating norms, including but not limited to uniform policy, attendance, safety procedures, cleanliness.\r\nKnows, enforces, and educates Associates on all applicable labor laws.\r\nOpens and/or closes the restaurant with proper administrative procedures and completes assigned paperwork.\r\nTrains and enforces correct cash control procedures.\r\nAssumes responsibility for inventory of all stocked items, vendor orders, and invoice processing.\r\nEnsures Associates understand and follow the food safety & personal hygiene standards required by Donatos and the local Health Department.\r\nManages the people, product, and equipment in the restaurant to deliver the Mission & Promise.\r\nUses proper security and verification procedures when handling deposits and safe contents.\r\nEffectively uses Donatos' pre-shift and shift job aids and tools to ensure optimum product quality.\r\nManages dough and day dots to ensure the best quality.\r\nProperly executes, enforces, and manages food safety and sanitation requirements.\r\nDonatos Pizza, Newark and Heath locations. These positions include Delivery Driver, Inside Associate and Management.\r\nNewark\r\n1059 N 21st St\r\nNewark, Ohio 43055\r\n740-366-0777\r\nHeath\r\n527 Hebron Rd\r\nHeath, Ohio 43056\r\n740-522-7980\r\nJ-18808-Ljbffr","datePosted":"2026-08-08T02:04:47.995Z","dateModified":"2026-08-08T02:04:47.995Z","hiringOrganization":{"@type":"Organization","name":"Workstream","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Heath","addressRegion":"OH","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"ba1c918250aa451e736d9041"},"url":"https://jobsearcher.com/jobs/ba1c918250aa451e736d9041"}}