{"schemaVersion":"jobsearcher.job.v1","id":"ba062c4c59412d1c1edd458b","url":"https://jobsearcher.com/jobs/ba062c4c59412d1c1edd458b","canonicalUrl":"https://jobsearcher.com/jobs/ba062c4c59412d1c1edd458b","title":"Implementation and Partner Support","description":"Essential Job Functions: The Implementation & Partner Support role is responsible for delivering an exceptional partner experience throughout the customer lifecycle, from implementation and onboarding to ongoing technical support and relationship management. This position serves as a primary point of contact for Kuder partners by coordinating implementation projects, managing onboarding activities, providing technical and application support, and collaborating with internal teams to ensure successful adoption of Kuder products and partner solutions.\r\nThis role combines customer success, technical support, and operational and onboarding responsibilities to ensure partners receive timely, accurate, and high-quality service while maintaining strong relationships with internal and external stakeholders.\r\nClient Implementation and Onboarding Manage the implementation and onboarding of Kuder products and partner vendor solutions.\r\nServe as the primary implementation contact for assigned clients or as a member of larger implementation project teams.\r\nCoordinate project timelines, milestones, deliverables, and implementation activities.\r\nFacilitate order processing and onboarding through Kuder's Client Site Administration (CSA) and CRM systems.\r\nConfigure user authentication, account provisioning, and system setup.\r\nCommunicate onboarding instructions and implementation expectations to clients.\r\nConsult with clients to clarify orders, requirements, and implementation questions.\r\nManage renewal reminders and onboarding communications.\r\nPartner Support & Customer Service Serve as the first point of contact for customer inquiries received through phone, email, chat, and other communication channels.\r\nProvide timely technical support and troubleshooting for Kuder products and partner applications.\r\nInvestigate, document, and resolve customer issues or elevate concerns as appropriate.\r\nMaintain accurate records of customer interactions within the CRM system.\r\nConduct online demonstrations and training sessions to support product adoption and customer education.\r\nProvide post-implementation support to ensure successful adoption and customer satisfaction.\r\nPartner Operations Manage implementation activities associated with third-party partner vendors.\r\nDevelop expertise in partner products and integration processes.\r\nSupport business processes related to partner implementations and vendor relationships.\r\nParticipate in testing and readiness activities for new product releases.\r\nAssist in developing improved onboarding processes and operational efficiencies.\r\nMonitor CRM data integrity and maintain accurate customer information.\r\nProvide renewal reminders and assist with renewal communications.\r\nSupport training and mentoring of new team members.\r\nRequirements: Three to five years of experience in customer success, implementation, project coordination, technical support, account management, or customer service.\r\nExperience supporting SaaS software implementations or technology solutions preferred.\r\nExperience working with CRM systems.\r\nSkills and Abilities: Exceptional customer service and relationship-building skills.\r\nStrong verbal and written communication skills.\r\nExcellent project management and organizational abilities.\r\nStrong analytical and problem-solving skills.\r\nAbility to manage multiple priorities in a fast-paced environment.\r\nAbility to explain technical concepts to non-technical users.\r\nStrong attention to detail.\r\nProficiency with Microsoft Office (Word, Excel, PowerPoint).\r\nExperience with CRM platforms and webinar software.\r\nWorking knowledge of SQL, databases, or software integrations is a plus.\r\nAbility to work collaboratively across departments.\r\nSelf-motivated with a continuous improvement mindset.\r\nAbility to quickly learn new technologies and software applications.\r\nProfessional: Ability to follow Kuder's culture and values:\r\nAttitude is Everything – We believe we have more potential to accomplish goals, develop resiliency, and make improvements when we choose to lead with a positive attitude.\r\nCreate Partnerships – We create genuine, flexible, and long-term partnerships that cultivate collaboration and support for achieving common goals.\r\nDeliver Success – We drive results and reach our goals with passion, urgency, and a commitment to excellence. We are accountable and encouraging as we collectively celebrate our victories and turn setbacks into progress.\r\nFoster Innovation – We promote innovation and welcome ideas. We are curious, we listen, and we take action to elevate and improve how we deliver reliable solutions.\r\nThrive Together – We invest in an authentic environment where our team is motivated, supported, and successful. We respect all voices and experiences as we work together for meaningful growth.\r\nJ-18808-Ljbffr","company":"Evolving Solution Services","rawCompany":"evolving solution services","city":"Adel","state":"IA","isRemote":false,"isActive":false,"createdAt":"2026-08-08T01:42:13.773Z","occupations":[{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Implementation and Partner Support","description":"Essential Job Functions: The Implementation & Partner Support role is responsible for delivering an exceptional partner experience throughout the customer lifecycle, from implementation and onboarding to ongoing technical support and relationship management. This position serves as a primary point of contact for Kuder partners by coordinating implementation projects, managing onboarding activities, providing technical and application support, and collaborating with internal teams to ensure successful adoption of Kuder products and partner solutions.\r\nThis role combines customer success, technical support, and operational and onboarding responsibilities to ensure partners receive timely, accurate, and high-quality service while maintaining strong relationships with internal and external stakeholders.\r\nClient Implementation and Onboarding Manage the implementation and onboarding of Kuder products and partner vendor solutions.\r\nServe as the primary implementation contact for assigned clients or as a member of larger implementation project teams.\r\nCoordinate project timelines, milestones, deliverables, and implementation activities.\r\nFacilitate order processing and onboarding through Kuder's Client Site Administration (CSA) and CRM systems.\r\nConfigure user authentication, account provisioning, and system setup.\r\nCommunicate onboarding instructions and implementation expectations to clients.\r\nConsult with clients to clarify orders, requirements, and implementation questions.\r\nManage renewal reminders and onboarding communications.\r\nPartner Support & Customer Service Serve as the first point of contact for customer inquiries received through phone, email, chat, and other communication channels.\r\nProvide timely technical support and troubleshooting for Kuder products and partner applications.\r\nInvestigate, document, and resolve customer issues or elevate concerns as appropriate.\r\nMaintain accurate records of customer interactions within the CRM system.\r\nConduct online demonstrations and training sessions to support product adoption and customer education.\r\nProvide post-implementation support to ensure successful adoption and customer satisfaction.\r\nPartner Operations Manage implementation activities associated with third-party partner vendors.\r\nDevelop expertise in partner products and integration processes.\r\nSupport business processes related to partner implementations and vendor relationships.\r\nParticipate in testing and readiness activities for new product releases.\r\nAssist in developing improved onboarding processes and operational efficiencies.\r\nMonitor CRM data integrity and maintain accurate customer information.\r\nProvide renewal reminders and assist with renewal communications.\r\nSupport training and mentoring of new team members.\r\nRequirements: Three to five years of experience in customer success, implementation, project coordination, technical support, account management, or customer service.\r\nExperience supporting SaaS software implementations or technology solutions preferred.\r\nExperience working with CRM systems.\r\nSkills and Abilities: Exceptional customer service and relationship-building skills.\r\nStrong verbal and written communication skills.\r\nExcellent project management and organizational abilities.\r\nStrong analytical and problem-solving skills.\r\nAbility to manage multiple priorities in a fast-paced environment.\r\nAbility to explain technical concepts to non-technical users.\r\nStrong attention to detail.\r\nProficiency with Microsoft Office (Word, Excel, PowerPoint).\r\nExperience with CRM platforms and webinar software.\r\nWorking knowledge of SQL, databases, or software integrations is a plus.\r\nAbility to work collaboratively across departments.\r\nSelf-motivated with a continuous improvement mindset.\r\nAbility to quickly learn new technologies and software applications.\r\nProfessional: Ability to follow Kuder's culture and values:\r\nAttitude is Everything – We believe we have more potential to accomplish goals, develop resiliency, and make improvements when we choose to lead with a positive attitude.\r\nCreate Partnerships – We create genuine, flexible, and long-term partnerships that cultivate collaboration and support for achieving common goals.\r\nDeliver Success – We drive results and reach our goals with passion, urgency, and a commitment to excellence. We are accountable and encouraging as we collectively celebrate our victories and turn setbacks into progress.\r\nFoster Innovation – We promote innovation and welcome ideas. We are curious, we listen, and we take action to elevate and improve how we deliver reliable solutions.\r\nThrive Together – We invest in an authentic environment where our team is motivated, supported, and successful. We respect all voices and experiences as we work together for meaningful growth.\r\nJ-18808-Ljbffr","datePosted":"2026-08-08T01:42:13.773Z","dateModified":"2026-08-08T01:42:13.773Z","hiringOrganization":{"@type":"Organization","name":"Evolving Solution Services","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Adel","addressRegion":"IA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"ba062c4c59412d1c1edd458b"},"url":"https://jobsearcher.com/jobs/ba062c4c59412d1c1edd458b"}}