{"schemaVersion":"jobsearcher.job.v1","id":"b9fedc0f977e625ffa6cfc36","url":"https://jobsearcher.com/jobs/b9fedc0f977e625ffa6cfc36","canonicalUrl":"https://jobsearcher.com/jobs/b9fedc0f977e625ffa6cfc36","title":"Program Coordinator II","description":"## Program Coordinator II**Alpharetta,GA30005**Posted: 08/04/2026Employment Type: Direct HireCategory: IT - Functional - Project/Product/Program ManagerJob Number: 250836Work Location: Hybrid## Job Description**POSITION OVERVIEW** We are seeking a Program Coordinator – Dispatch & Logistics Services to serve as the primary operational contact for customer accounts and support the successful execution of logistics and order fulfillment programs.This role is ideal for a customer focused professional who thrives in a fast paced environment, enjoys solving problems, and wants to build a long term career in supply chain and operations. In this position, you will coordinate day to day customer activities, manage order fulfillment processes, support logistics operations, and collaborate with multiple internal teams to ensure exceptional service delivery.You will play a critical role in maintaining customer satisfaction while identifying opportunities to improve efficiency and operational performance. **KEY RESPONSIBILITIES**Serve as the primary point of contact for assigned customer accounts and provide exceptional customer supportManage end to end order fulfillment activities, ensuring orders are completed accurately and on scheduleCoordinate shipments with warehouse teams and third party freight providersSupport reverse logistics activities including returns, repairs, refurbishments, warranty claims, and asset retirementsMonitor customer communications, provide status updates, and resolve operational issues or escalationsProcess transactions and maintain accurate records within internal and customer systemsGenerate reports, KPIs, and operational insights for customers and internal stakeholdersCollaborate with Operations, Logistics, Procurement, Finance, Repair Services, and Sales teams to support customer programsAssist with monthly billing, invoicing, and business review preparationIdentify opportunities to improve customer service, operational efficiency, and overall program performance **KEY REQUIREMENTS**1 to 3 years of experience in logistics, supply chain, warehouse operations, customer operations, order fulfillment, or a related fieldBachelor's degree in Business, Supply Chain, Operations, or a related discipline preferred; strong internships or relevant experience consideredExperience supporting customer facing operations and resolving customer issues professionallyStrong proficiency with Microsoft Office, including advanced Excel skillsExperience working with ERP systems, logistics platforms, Microsoft Dynamics 365, Power BI, or similar business applications preferredAbility to manage multiple priorities, coordinate activities across teams, and meet deadlines in a fast paced environmentStrong analytical and problem solving skills with a focus on process improvementExcellent verbal and written communication skills and the ability to build relationships with internal and external stakeholdersExceptional attention to detail, organization, and follow throughSelf motivated, coachable, eager to learn, and committed to taking ownership of responsibilities **WHY JOIN THIS OPPORTUNITY**Opportunity to work directly with customers and gain exposure to multiple areas of supply chain operationsClear path for professional development and increased responsibilityCollaborative team environment with strong leadership supportExposure to logistics, inventory management, reverse logistics, reporting, and customer program managementFast moving organization seeking individuals who are motivated to grow their careers","company":"Intersect Group","rawCompany":"intersect group","city":"Brooklyn","state":"NY","isRemote":false,"isActive":false,"createdAt":"2026-10-02T15:34:12.499Z","occupations":[{"code":"13-1081.00","title":"Logisticians","slug":"logisticians"},{"code":"43-5061.00","title":"Production, Planning, and Expediting Clerks","slug":"production-planning-and-expediting-clerks"},{"code":"11-3071.04","title":"Supply Chain Managers","slug":"supply-chain-managers"}],"industries":[{"code":"541614","title":"Process, Physical Distribution, and Logistics Consulting Services","slug":"process-physical-distribution-and-logistics-consulting-services"},{"code":"493110","title":"General Warehousing and Storage","slug":"general-warehousing-and-storage"},{"code":"484110","title":"General Freight Trucking, Local","slug":"general-freight-trucking-local"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Program Coordinator II","description":"## Program Coordinator II**Alpharetta,GA30005**Posted: 08/04/2026Employment Type: Direct HireCategory: IT - Functional - Project/Product/Program ManagerJob Number: 250836Work Location: Hybrid## Job Description**POSITION OVERVIEW** We are seeking a Program Coordinator – Dispatch & Logistics Services to serve as the primary operational contact for customer accounts and support the successful execution of logistics and order fulfillment programs.This role is ideal for a customer focused professional who thrives in a fast paced environment, enjoys solving problems, and wants to build a long term career in supply chain and operations. In this position, you will coordinate day to day customer activities, manage order fulfillment processes, support logistics operations, and collaborate with multiple internal teams to ensure exceptional service delivery.You will play a critical role in maintaining customer satisfaction while identifying opportunities to improve efficiency and operational performance. **KEY RESPONSIBILITIES**Serve as the primary point of contact for assigned customer accounts and provide exceptional customer supportManage end to end order fulfillment activities, ensuring orders are completed accurately and on scheduleCoordinate shipments with warehouse teams and third party freight providersSupport reverse logistics activities including returns, repairs, refurbishments, warranty claims, and asset retirementsMonitor customer communications, provide status updates, and resolve operational issues or escalationsProcess transactions and maintain accurate records within internal and customer systemsGenerate reports, KPIs, and operational insights for customers and internal stakeholdersCollaborate with Operations, Logistics, Procurement, Finance, Repair Services, and Sales teams to support customer programsAssist with monthly billing, invoicing, and business review preparationIdentify opportunities to improve customer service, operational efficiency, and overall program performance **KEY REQUIREMENTS**1 to 3 years of experience in logistics, supply chain, warehouse operations, customer operations, order fulfillment, or a related fieldBachelor's degree in Business, Supply Chain, Operations, or a related discipline preferred; strong internships or relevant experience consideredExperience supporting customer facing operations and resolving customer issues professionallyStrong proficiency with Microsoft Office, including advanced Excel skillsExperience working with ERP systems, logistics platforms, Microsoft Dynamics 365, Power BI, or similar business applications preferredAbility to manage multiple priorities, coordinate activities across teams, and meet deadlines in a fast paced environmentStrong analytical and problem solving skills with a focus on process improvementExcellent verbal and written communication skills and the ability to build relationships with internal and external stakeholdersExceptional attention to detail, organization, and follow throughSelf motivated, coachable, eager to learn, and committed to taking ownership of responsibilities **WHY JOIN THIS OPPORTUNITY**Opportunity to work directly with customers and gain exposure to multiple areas of supply chain operationsClear path for professional development and increased responsibilityCollaborative team environment with strong leadership supportExposure to logistics, inventory management, reverse logistics, reporting, and customer program managementFast moving organization seeking individuals who are motivated to grow their careers","datePosted":"2026-10-02T15:34:12.499Z","dateModified":"2026-10-02T15:34:12.499Z","hiringOrganization":{"@type":"Organization","name":"Intersect Group","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Brooklyn","addressRegion":"NY","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"b9fedc0f977e625ffa6cfc36"},"url":"https://jobsearcher.com/jobs/b9fedc0f977e625ffa6cfc36"}}