{"schemaVersion":"jobsearcher.job.v1","id":"b9d78b6023e84d3a8c447d2e","url":"https://jobsearcher.com/jobs/b9d78b6023e84d3a8c447d2e","canonicalUrl":"https://jobsearcher.com/jobs/b9d78b6023e84d3a8c447d2e","title":"IS Support Tech","description":"From smartphones to solar panels, innovative technology is needed to create the devices we use every day. Silfex’s silicon components help make that technology a reality. Silfex Inc., A Lam Research Company is the leading provider of precision silicon components used to make and operate semiconductor tools, which enable the trillion-dollar global electronics industry. Our company’s products are integral to the semiconductor equipment and optical markets. The outstanding team at Silfex makes that possible – through our people, we are advancing the world. The impact we have on the world is made possible by focusing on our people. So we recognize and celebrate our teams’ achievements. We strive to create an inclusive and diverse culture where everyone’s contribution and voice has value. We evaluate and evolve our offerings, so our people receive the support and empowerment to do meaningful things for their lives, careers, and communities.\r\nOur Perks and Benefits At Silfex, our people make amazing things possible. That’s why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits that start on your first day of employment. Discover more at Lam Benefits\r\nJob DescriptionEssential Function: Help transform the way people work and live by providing Service Desk support to our team members. Helpful, friendly customer service is key to success in this hands‑on role. Configure, install and upgrade computers and internal systems. Maintain Service Desk ticketing system(sysAID), assign tickets, and prioritize user requests. Maintain an inventory of all equipment, hardware, software and supplies. Troubleshoot, maintain, and monitor computing devices, printers, phones, copiers and scanners. Provide end user support in office and manufacturing environments.\r\nEssential Duties and ResponsibilitiesDiagnose/ Triage/ Resolve software and hardware problems.\r\nTrain staff in IT processes and in using company devices.\r\nAssist staff with IT related problems when called upon.\r\nTrack, prioritize and document requests using an IT support request system.\r\nInstall and configure new computers and other IT equipment.\r\nRepair and upgrade different types of computers (software and hardware).\r\nKeep track of IT supplies and equipment e.g. PCs, monitors, cables and adapters.\r\nProvide input on process improvement and documentation\r\nProvides support to end users in the selection, procurement (after approval by the IT Manager), usage, and maintenance of software programs and hardware.\r\nDevelop and maintain a working knowledge of the Silfex Quality Management System and properly apply Quality and Operating Procedures as appropriate.\r\nProvide coverage during on call hours in a BOYD environment\r\nCarry out special projects and all other additional duties as assigned.\r\nQualificationsAn information system related Associate’s degree from a two-year college or university; or 2 or more years related experience and/or training; or equivalent combination of education and experience.\r\nCompTIA A+ Certification or Equivalent preferred\r\nITIL Foundations Certification preferred\r\nOur CommitmentWe believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results. Silfex Inc., A Lam Research Company (\"Silfex\" or the \"Company\"), is an equal opportunity employer. Silfex is committed to and reaffirms support of equal opportunity in employment and non‑discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees. We’re looking for talented people to join our growing team and support the technology of the future. At Silfex, we’re the leading provider of precision silicon components used to make and operate semiconductor tools – which enable the trillion-dollar global electronics industry. Our company’s products are integral to the semiconductor equipment and optical markets. The outstanding team at Silfex makes that possible – through our people, we help connect the world.#J-18808-Ljbffr","company":"Silfex","rawCompany":"silfex","city":"Springfield","state":"OH","isRemote":false,"isActive":false,"createdAt":"2026-09-01T01:07:09.857Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"IS Support Tech","description":"From smartphones to solar panels, innovative technology is needed to create the devices we use every day. Silfex’s silicon components help make that technology a reality. Silfex Inc., A Lam Research Company is the leading provider of precision silicon components used to make and operate semiconductor tools, which enable the trillion-dollar global electronics industry. Our company’s products are integral to the semiconductor equipment and optical markets. The outstanding team at Silfex makes that possible – through our people, we are advancing the world. The impact we have on the world is made possible by focusing on our people. So we recognize and celebrate our teams’ achievements. We strive to create an inclusive and diverse culture where everyone’s contribution and voice has value. We evaluate and evolve our offerings, so our people receive the support and empowerment to do meaningful things for their lives, careers, and communities.\r\nOur Perks and Benefits At Silfex, our people make amazing things possible. That’s why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits that start on your first day of employment. Discover more at Lam Benefits\r\nJob DescriptionEssential Function: Help transform the way people work and live by providing Service Desk support to our team members. Helpful, friendly customer service is key to success in this hands‑on role. Configure, install and upgrade computers and internal systems. Maintain Service Desk ticketing system(sysAID), assign tickets, and prioritize user requests. Maintain an inventory of all equipment, hardware, software and supplies. Troubleshoot, maintain, and monitor computing devices, printers, phones, copiers and scanners. Provide end user support in office and manufacturing environments.\r\nEssential Duties and ResponsibilitiesDiagnose/ Triage/ Resolve software and hardware problems.\r\nTrain staff in IT processes and in using company devices.\r\nAssist staff with IT related problems when called upon.\r\nTrack, prioritize and document requests using an IT support request system.\r\nInstall and configure new computers and other IT equipment.\r\nRepair and upgrade different types of computers (software and hardware).\r\nKeep track of IT supplies and equipment e.g. PCs, monitors, cables and adapters.\r\nProvide input on process improvement and documentation\r\nProvides support to end users in the selection, procurement (after approval by the IT Manager), usage, and maintenance of software programs and hardware.\r\nDevelop and maintain a working knowledge of the Silfex Quality Management System and properly apply Quality and Operating Procedures as appropriate.\r\nProvide coverage during on call hours in a BOYD environment\r\nCarry out special projects and all other additional duties as assigned.\r\nQualificationsAn information system related Associate’s degree from a two-year college or university; or 2 or more years related experience and/or training; or equivalent combination of education and experience.\r\nCompTIA A+ Certification or Equivalent preferred\r\nITIL Foundations Certification preferred\r\nOur CommitmentWe believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results. Silfex Inc., A Lam Research Company (\"Silfex\" or the \"Company\"), is an equal opportunity employer. Silfex is committed to and reaffirms support of equal opportunity in employment and non‑discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees. We’re looking for talented people to join our growing team and support the technology of the future. At Silfex, we’re the leading provider of precision silicon components used to make and operate semiconductor tools – which enable the trillion-dollar global electronics industry. Our company’s products are integral to the semiconductor equipment and optical markets. The outstanding team at Silfex makes that possible – through our people, we help connect the world.#J-18808-Ljbffr","datePosted":"2026-09-01T01:07:09.857Z","dateModified":"2026-09-01T01:07:09.857Z","hiringOrganization":{"@type":"Organization","name":"Silfex","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Springfield","addressRegion":"OH","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"b9d78b6023e84d3a8c447d2e"},"url":"https://jobsearcher.com/jobs/b9d78b6023e84d3a8c447d2e"}}