{"schemaVersion":"jobsearcher.job.v1","id":"b9ce4ca81c3a5bac0a4a75d4","url":"https://jobsearcher.com/jobs/b9ce4ca81c3a5bac0a4a75d4","canonicalUrl":"https://jobsearcher.com/jobs/b9ce4ca81c3a5bac0a4a75d4","title":"Customer Service Representative","description":"Summit Graphics, located in Pilot Point, TX, is a leader in the Packaging, Label and Signs industry. We produce high-quality products for the Business to Consumer space. Our business is growing and we are hiring for a Customer Service Representative to join the Summit Graphics team.\nThe Customer Service Representative serves as the primary communication link between clients and the production team. This role manages incoming orders, clarifies specifications, provides guidance on materials and printing options, and ensures each project moves smoothly from initial inquiry to final delivery. The CSR protects quality, timelines, and customer satisfaction by coordinating details across departments and maintaining clear, proactive communication.\nResponsibilities:‍\nClient Communication & Support\nServe as the main point of contact for customers regarding quotes, orders, proofs, timelines, and project updates.\nUnderstand customer needs and translate them into accurate production instructions.\nProvide guidance on materials, printing methods, finishing options, and best practices for signs, labels, and packaging.\nMaintain strong relationships through responsive, professional, and solution‑oriented communication.\nOrder Management\nEnter and manage job tickets with complete and accurate specifications.\nReview artwork, dyelines, and files for completeness before sending to prepress.\nCoordinate proofs, revisions, and approvals to keep jobs on schedule.\nTrack job progress and proactively communicate status updates or issues.\nProduction Coordination\nWork closely with prepress, digital, wide format, flexo, finishing, and shipping teams to ensure jobs run correctly.\nClarify details such as substrates, quantities, color expectations, finishing requirements, and delivery deadlines.\nResolve questions or discrepancies quickly to prevent delays or rework.\nQuality & Problem Solving\nIdentify potential issues early — missing artwork, unclear specs, color concerns, or unrealistic timelines.\nProvide solutions that balance customer expectations with production capabilities.\nSupport resolution of quality concerns or order adjustments with professionalism and urgency.\nAdministrative & Operational Duties\nPrepare quotes, order confirmations, and documentation.\nMaintain accurate records of communication, changes, and approvals.\nAssist with scheduling, inventory checks, and coordination of shipping or pickups when needed.\nMinimum Qualifications:\nExperience:\nMinimum 1 year of experience in printing or packaging environment.\nExperience in sales or customer service preferably in the printing industry.\nAbility to work collaboratively.\nAttention to detail and good organizational skills.\nExcellent problem-solving skills.\nExcellent verbal and written communication skills.\nAbility to handle multiple projects\nGood attendance is expected. Some overtime may be necessary.\nMaintains a clean environment.\nGood hygiene habits.\nKnowledge of printing processes is a PLUS!\nMust follow safety procedures including wearing PPE when necessary.\nEducation:\nHigh School Diploma or GED\nProficiency in Microsoft office products\nPhysical Expectations:\nAbility to sit for up to 8 hours.\nFrequently lift/carry up to 30 lbs.\nOccasionally lift/ carry more than 30 lbs.\nWork Environment:\nCustomer Service is an office position; however, this role will interact frequently with the operations team. Production is performed in an indoor, climate and temperature controlled, packaging facility with close proximity to heavy and hazardous machinery.\nThe above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform other related duties as assigned by their supervisor.\nPay: $18.00 - $25.00 per hour\nWork Location: In person","company":"Summitgraphics","rawCompany":"summitgraphics","city":"Pilot Point","state":"TX","isRemote":false,"isActive":false,"createdAt":"2026-08-13T15:21:03.853Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"43-4171.00","title":"Receptionists and Information Clerks","slug":"receptionists-and-information-clerks"},{"code":"27-1024.00","title":"Graphic Designers","slug":"graphic-designers"}],"industries":[{"code":"323111","title":"Commercial Printing (except Screen and Books)","slug":"commercial-printing-except-screen-and-books"},{"code":"561439","title":"Other Business Service Centers (including Copy Shops)","slug":"other-business-service-centers-including-copy-shops"},{"code":"561910","title":"Packaging and Labeling Services","slug":"packaging-and-labeling-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Service Representative","description":"Summit Graphics, located in Pilot Point, TX, is a leader in the Packaging, Label and Signs industry. We produce high-quality products for the Business to Consumer space. Our business is growing and we are hiring for a Customer Service Representative to join the Summit Graphics team.\nThe Customer Service Representative serves as the primary communication link between clients and the production team. This role manages incoming orders, clarifies specifications, provides guidance on materials and printing options, and ensures each project moves smoothly from initial inquiry to final delivery. The CSR protects quality, timelines, and customer satisfaction by coordinating details across departments and maintaining clear, proactive communication.\nResponsibilities:‍\nClient Communication & Support\nServe as the main point of contact for customers regarding quotes, orders, proofs, timelines, and project updates.\nUnderstand customer needs and translate them into accurate production instructions.\nProvide guidance on materials, printing methods, finishing options, and best practices for signs, labels, and packaging.\nMaintain strong relationships through responsive, professional, and solution‑oriented communication.\nOrder Management\nEnter and manage job tickets with complete and accurate specifications.\nReview artwork, dyelines, and files for completeness before sending to prepress.\nCoordinate proofs, revisions, and approvals to keep jobs on schedule.\nTrack job progress and proactively communicate status updates or issues.\nProduction Coordination\nWork closely with prepress, digital, wide format, flexo, finishing, and shipping teams to ensure jobs run correctly.\nClarify details such as substrates, quantities, color expectations, finishing requirements, and delivery deadlines.\nResolve questions or discrepancies quickly to prevent delays or rework.\nQuality & Problem Solving\nIdentify potential issues early — missing artwork, unclear specs, color concerns, or unrealistic timelines.\nProvide solutions that balance customer expectations with production capabilities.\nSupport resolution of quality concerns or order adjustments with professionalism and urgency.\nAdministrative & Operational Duties\nPrepare quotes, order confirmations, and documentation.\nMaintain accurate records of communication, changes, and approvals.\nAssist with scheduling, inventory checks, and coordination of shipping or pickups when needed.\nMinimum Qualifications:\nExperience:\nMinimum 1 year of experience in printing or packaging environment.\nExperience in sales or customer service preferably in the printing industry.\nAbility to work collaboratively.\nAttention to detail and good organizational skills.\nExcellent problem-solving skills.\nExcellent verbal and written communication skills.\nAbility to handle multiple projects\nGood attendance is expected. Some overtime may be necessary.\nMaintains a clean environment.\nGood hygiene habits.\nKnowledge of printing processes is a PLUS!\nMust follow safety procedures including wearing PPE when necessary.\nEducation:\nHigh School Diploma or GED\nProficiency in Microsoft office products\nPhysical Expectations:\nAbility to sit for up to 8 hours.\nFrequently lift/carry up to 30 lbs.\nOccasionally lift/ carry more than 30 lbs.\nWork Environment:\nCustomer Service is an office position; however, this role will interact frequently with the operations team. Production is performed in an indoor, climate and temperature controlled, packaging facility with close proximity to heavy and hazardous machinery.\nThe above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform other related duties as assigned by their supervisor.\nPay: $18.00 - $25.00 per hour\nWork Location: In person","datePosted":"2026-08-13T15:21:03.853Z","dateModified":"2026-08-13T15:21:03.853Z","hiringOrganization":{"@type":"Organization","name":"Summitgraphics","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Pilot Point","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"b9ce4ca81c3a5bac0a4a75d4"},"url":"https://jobsearcher.com/jobs/b9ce4ca81c3a5bac0a4a75d4"}}