{"schemaVersion":"jobsearcher.job.v1","id":"b9bc16315422ae935b2aaf5f","url":"https://jobsearcher.com/jobs/b9bc16315422ae935b2aaf5f","canonicalUrl":"https://jobsearcher.com/jobs/b9bc16315422ae935b2aaf5f","title":"Technical Support Representative","description":"Make a difference, protect lives, and achieve your dreams. Build your career with the industry-leading fire, life safety and security company.\n\nThe Technical Support Representative will interact with the company’s customers by addressing inquiries and resolving complaints. The position is directly responsible for providing technical support for low-voltage security and life-safety systems through phone, email, login software, manufacturer platforms, and other technical support methods. The position takes ownership of customer issues and provides complete end-to-end issue resolution by utilizing the resources available.\n\nEssential Duties & Responsibilities:\n\nInteracts with customers via telephone, email, online chat, or in person to provide technical support for low-voltage security systems.\nConnect to customer systems when available to review programming, system status, event history, communication paths, device conditions, and other diagnostic information.\nTroubleshoot intrusion alarm systems, access control systems, CCTV/video surveillance systems, communications, network-connected security equipment, and other low-voltage technologies.\nAssist customers and field technicians with technical troubleshooting, system testing, programming changes, signal verification, communication issues, and basic system operation.\nWork closely with Customer Service, Field technicians, Supervisors, monitoring personnel, manufacturers, and other technical resources to resolve customer issues efficiently.\nMaintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.\nPerform other duties assigned by management.\n\nEducation/Qualification:\n\nAssociate or bachelor's degree in electronics, information technology, networking, telecommunications, security technology, or a related field preferred.\nPrevious experience with low-voltage security systems, alarm systems, access control, CCTV, fire alarm systems, technical support, or remote troubleshooting strongly preferred.\nCustomer service experience required.\nExcellent communication skills including active listening.\nService-oriented and able to resolve customer grievances.\nProficient computer skills with the ability to learn new software.\n\nOther Duties:\n\nAdheres to the Code of Conduct, Confidentiality Agreement, and Company Safety Policy.\nPerforms other duties as assigned.\n\nPhysical Requirements:\n\nProlonged periods sitting at a desk and working on a computer.\nMay occasionally require standing for extended periods of lifting and moving equipment, tools, or product.\n\nBenefits and Perks:\n\nExcellent pay\nMedical, dental, vision\nCompany paid life insurance\nCompany paid short-term disability\n401K with employer match\nPaid vacation and company holidays\nTraining and Career Development\nCompany vehicle (if job applicable)\nImmediate qualification for the ALL In Ownership Plan for all eligible full-time employees\n\nOur Commitment:\n\nPye-Barker is built on four core values – customer-bias, trust, respect, and commitment – that serve as the north star for how we conduct business within our community and across our branches. As a group, we promise to do what’s right by our customers, community, and one another, each and every day.\n\nOur EEO Statement:\n\nPye-Barker Fire & Safety is an Equal Opportunity Employer. All applicants will be considered for employment without regard to race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, gender, pregnancy, sexual orientation, gender identity, gender expression, genetic information, disability, military service and veteran status, or any other characteristic protected by applicable law.","company":"Pyebarkerfire","rawCompany":"pyebarkerfire","city":"Williamston","state":"SC","isRemote":false,"isActive":false,"createdAt":"2026-10-29T10:55:02.349Z","occupations":[{"code":"49-2098.00","title":"Security and Fire Alarm Systems Installers","slug":"security-and-fire-alarm-systems-installers"},{"code":"17-3023.00","title":"Electrical and Electronic Engineering Technologists and Technicians","slug":"electrical-and-electronic-engineering-technologists-and-technicians"},{"code":"49-9099.00","title":"Installation, Maintenance, and Repair Workers, All Other","slug":"installation-maintenance-and-repair-workers-all-other"}],"industries":[{"code":"561621","title":"Security Systems Services (except Locksmiths)","slug":"security-systems-services-except-locksmiths"},{"code":"922160","title":"Fire Protection","slug":"fire-protection"},{"code":"238210","title":"Electrical Contractors and Other Wiring Installation Contractors","slug":"electrical-contractors-and-other-wiring-installation-contractors"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Representative","description":"Make a difference, protect lives, and achieve your dreams. Build your career with the industry-leading fire, life safety and security company.\n\nThe Technical Support Representative will interact with the company’s customers by addressing inquiries and resolving complaints. The position is directly responsible for providing technical support for low-voltage security and life-safety systems through phone, email, login software, manufacturer platforms, and other technical support methods. The position takes ownership of customer issues and provides complete end-to-end issue resolution by utilizing the resources available.\n\nEssential Duties & Responsibilities:\n\nInteracts with customers via telephone, email, online chat, or in person to provide technical support for low-voltage security systems.\nConnect to customer systems when available to review programming, system status, event history, communication paths, device conditions, and other diagnostic information.\nTroubleshoot intrusion alarm systems, access control systems, CCTV/video surveillance systems, communications, network-connected security equipment, and other low-voltage technologies.\nAssist customers and field technicians with technical troubleshooting, system testing, programming changes, signal verification, communication issues, and basic system operation.\nWork closely with Customer Service, Field technicians, Supervisors, monitoring personnel, manufacturers, and other technical resources to resolve customer issues efficiently.\nMaintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.\nPerform other duties assigned by management.\n\nEducation/Qualification:\n\nAssociate or bachelor's degree in electronics, information technology, networking, telecommunications, security technology, or a related field preferred.\nPrevious experience with low-voltage security systems, alarm systems, access control, CCTV, fire alarm systems, technical support, or remote troubleshooting strongly preferred.\nCustomer service experience required.\nExcellent communication skills including active listening.\nService-oriented and able to resolve customer grievances.\nProficient computer skills with the ability to learn new software.\n\nOther Duties:\n\nAdheres to the Code of Conduct, Confidentiality Agreement, and Company Safety Policy.\nPerforms other duties as assigned.\n\nPhysical Requirements:\n\nProlonged periods sitting at a desk and working on a computer.\nMay occasionally require standing for extended periods of lifting and moving equipment, tools, or product.\n\nBenefits and Perks:\n\nExcellent pay\nMedical, dental, vision\nCompany paid life insurance\nCompany paid short-term disability\n401K with employer match\nPaid vacation and company holidays\nTraining and Career Development\nCompany vehicle (if job applicable)\nImmediate qualification for the ALL In Ownership Plan for all eligible full-time employees\n\nOur Commitment:\n\nPye-Barker is built on four core values – customer-bias, trust, respect, and commitment – that serve as the north star for how we conduct business within our community and across our branches. As a group, we promise to do what’s right by our customers, community, and one another, each and every day.\n\nOur EEO Statement:\n\nPye-Barker Fire & Safety is an Equal Opportunity Employer. All applicants will be considered for employment without regard to race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, gender, pregnancy, sexual orientation, gender identity, gender expression, genetic information, disability, military service and veteran status, or any other characteristic protected by applicable law.","datePosted":"2026-10-29T10:55:02.349Z","dateModified":"2026-10-29T10:55:02.349Z","hiringOrganization":{"@type":"Organization","name":"Pyebarkerfire","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Williamston","addressRegion":"SC","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"b9bc16315422ae935b2aaf5f"},"url":"https://jobsearcher.com/jobs/b9bc16315422ae935b2aaf5f"}}