{"schemaVersion":"jobsearcher.job.v1","id":"b9b4fd9f5b8e4f637cee4a2e","url":"https://jobsearcher.com/jobs/b9b4fd9f5b8e4f637cee4a2e","canonicalUrl":"https://jobsearcher.com/jobs/b9b4fd9f5b8e4f637cee4a2e","title":"Manager, Technical Support Engineer","description":"CoreWeave is The Essential Cloud for AI™. Built for pioneers by pioneers, CoreWeave delivers a platform of technology, tools, and teams that enables innovators to build and scale AI with confidence. Trusted by leading AI labs, startups, and global enterprises, CoreWeave combines superior infrastructure performance with deep technical expertise to accelerate breakthroughs and turn compute into capability. Founded in 2017, CoreWeave became a publicly traded company (Nasdaq: CRWV) in March 2025. Learn more at www.coreweave.com.\r\nWhat You'll Do:\r\nThe Customer Experience (CX) Organization at CoreWeave is dedicated to ensuring every client running AI workloads at scale has a seamless, reliable, and high-performance experience. This team supports the infrastructure that powers the AI revolution—working across data centers, hardware systems, and customer workloads to maintain the integrity of our cloud platform. The CX organization aligns closely with the internal and customer engineering teams, offering valuable insights from the field and having the chance to contribute to the CoreWeave product roadmap and development.\r\nAbout the role\r\nAs a Manager of Technical Support Engineering, you'll be at the center of ensuring our dedicated infrastructure remains stable, reliable, and performant. You'll lead daily support operations, triage incidents, drive escalations, and ensure that hardware is monitored, maintained, and delivered effectively for our clients. You'll oversee a team of experienced Systems Operations Engineers and help build a new team focused on our Bare Metal support model. This role balances tactical execution with operational maturity, working cross-functionally with engineering, product, and infrastructure teams to scale processes as we grow.\r\nIn this role, you will:\r\nLead a skilled team responsible for maintaining and optimizing physical infrastructure across multiple client environments.\r\nBuild, develop, and lead a dedicated Infrastructure Support team focused on supporting key infrastructure, handling escalations, and ensuring smooth hardware operations.\r\nOversee the resolution of infrastructure-related incidents, escalation management, and collaborate with internal teams to deliver effective solutions.\r\nImprove support processes to enhance efficiency and reduce downtime, ensuring the infrastructure meets client expectations.\r\nWork closely with product, infrastructure, and other teams to ensure seamless delivery of infrastructure resources.\r\nManage client communication during escalations and issue resolution to ensure transparency and client satisfaction.\r\nMentor team members, developing their skills to manage and maintain critical infrastructure effectively.\r\nWho You Are\r\n5+ years of experience leading teams responsible for infrastructure support, data center operations, or physical compute environments.\r\nHands-on experience with Linux system administration and command-line tools.\r\nFamiliarity with hardware-level diagnostics, troubleshooting, and replacement (servers, power, cabling, etc.).\r\nExperience working with high-performance rack-scale hardware, including CPU and GPU-based compute nodes.\r\nUnderstanding of GPU infrastructure (e.g., NVIDIA A100/H100s, PCIe/NVLink, liquid cooling) or a demonstrated ability to quickly learn and adapt to HPC environments.\r\nProven track record in incident and escalation management, with direct ownership of client or production-impacting issues.\r\nExperience managing ticket-based workflows (Jira, Zendesk, etc.) in a high-urgency technical environment.\r\nComfortable interpreting and acting on metrics (MTTR, SLOs, backlog, ticket trends) to drive operational improvements.\r\nSkilled in managing scheduling, shift coverage, and team logistics in 24/7 or hybrid support models.\r\nTravel up to 30% annually.\r\nPreferred\r\nExperience managing infrastructure support teams in high-growth or rapidly evolving environments.\r\nProven ability to develop and implement operational processes that scale with business needs.\r\nStrong familiarity with server and GPU hardware lifecycle management: deployment, maintenance, thermal/power concerns, RMA coordination, and decommissioning.\r\nDemonstrated success in coaching and growing technical teams through training, mentorship, and performance development.\r\nSkilled in both developing and interpreting metrics to drive accountability, continuous improvement, and executive visibility.\r\nFamiliarity with AI/ML workloads, cluster utilization patterns, or the infrastructure needs of GPU-heavy clients is a plus.\r\nWondering if you're a good fit?\r\nWe believe in investing in our people, and value candidates who can bring their own diversified experiences to our teams – even if you aren't a 100% skill or experience match. Here are a few qualities we've found compatible with our team. If some of this describes you, we'd love to talk.\r\nHave a track record of improving infrastructure reliability through clear processes and team accountability.\r\nThink critically about how to scale operations without overengineering.\r\nCare about delivering for customers— but know when to hold the line to protect the team and long-term goals.\r\nCommunicate clearly, especially under pressure.\r\nAre comfortable getting close to the work, but know when to step back and lead.\r\nThrive in fast-paced environments where priorities can shift quickly.\r\nWhy CoreWeave?\r\nAt CoreWeave, we work hard, have fun, and move fast! We're in an exciting stage of hyper-growth that you will not want to miss out on. We're not afraid of a little chaos, and we're constantly learning. Our team cares deeply about how we build our product and how we work together, which is represented through our core values:\r\nBe Curious at Your Core\r\nAct Like an Owner\r\nEmpower Employees\r\nDeliver Best-in-Class Client Experiences\r\nAchieve More Together\r\nWe support and encourage an entrepreneurial outlook and independent thinking. We foster an environment that encourages collaboration and provides the opportunity to develop innovative solutions to complex problems. As we get set for take off, the growth opportunities within the organization are constantly expanding. You will be surrounded by some of the best talent in the industry, who will want to learn from you, too. Come join us!\r\nWhat We Offer\r\nThe range we've posted represents the typical compensation range for this role. To determine actual compensation, we review the market rate for each candidate which can include a variety of factors. These include qualifications, experience, interview performance, and location.\r\nIn addition to a competitive salary, we offer a variety of benefits to support your needs. The benefits below reflect our US-based offerings; for roles in other locations, benefits vary and are shared during the hiring process. These include:\r\nMedical, dental, and vision insurance – 100% paid for by CoreWeave\r\nCompany-paid Life Insurance\r\nVoluntary supplemental life insurance\r\nShort and long-term disability insurance\r\nFlexible Spending Account\r\nHealth Savings Account\r\nTuition Reimbursement\r\nAbility to Participate in Employee Stock Purchase Program (ESPP)\r\nMental Wellness Benefits through Spring Health\r\nFamily-Forming support provided by Carrot\r\nPaid Parental Leave\r\nFlexible, full-service childcare support with Kinside\r\n401(k) with a generous employer match\r\nFlexible PTO\r\nCatered lunch each day in our office and data center locations\r\nA casual work environment\r\nA work culture focused on innovative disruption\r\nThe base salary range for this role is $198,000 to $264,000. The starting salary will be determined based on job-related knowledge, skills, experience, and market location. We strive for both market alignment and internal equity when determining compensation. In addition to base salary, our total rewards package includes a discretionary bonus, equity awards, and a comprehensive benefits program (all based on eligibility).\r\nCalifornia Applicants\r\nCalifornia Consumer Privacy Act\r\nEqual Opportunity & Accommodations\r\nCoreWeave is an equal opportunity employer, committed to fostering an inclusive and supportive workplace. All qualified applicants and candidates will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.\r\nAs part of this commitment and consistent with the Americans with Disabilities Act (ADA), CoreWeave will ensure that qualified applicants and candidates with disabilities are provided reasonable accommodations for the hiring process, unless such accommodation would cause an undue hardship. If reasonable accommodation is needed, please contact: careers@coreweave.com.\r\nExport Control Compliance\r\nThis position requires access to export controlled information. To conform to U.S. Government export regulations applicable to that information, applicant must either be (A) a U.S. person, defined as a (i) U.S. citizen or national, (ii) U.S. lawful permanent resident (green card holder), (iii) refugee under 8 U.S.C. § 1157, or (iv) asylee under 8 U.S.C. § 1158, (B) eligible to access the export controlled information without a required export authorization, or (C) eligible and reasonably likely to obtain the required export authorization from the applicable U.S. government agency. CoreWeave may, for legitimate business reasons, decline to pursue any export licensing process.\r\nJ-18808-Ljbffr","company":"CoreWeave","rawCompany":"coreweave","city":"Livingston","state":"NJ","isRemote":false,"isActive":false,"createdAt":"2026-08-07T00:51:18.902Z","occupations":[{"code":"11-3021.00","title":"Computer and Information Systems Managers","slug":"computer-and-information-systems-managers"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"}],"industries":[{"code":"518210","title":"Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services","slug":"computing-infrastructure-providers-data-processing-web-hosting-and-related-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Manager, Technical Support Engineer","description":"CoreWeave is The Essential Cloud for AI™. Built for pioneers by pioneers, CoreWeave delivers a platform of technology, tools, and teams that enables innovators to build and scale AI with confidence. Trusted by leading AI labs, startups, and global enterprises, CoreWeave combines superior infrastructure performance with deep technical expertise to accelerate breakthroughs and turn compute into capability. Founded in 2017, CoreWeave became a publicly traded company (Nasdaq: CRWV) in March 2025. Learn more at www.coreweave.com.\r\nWhat You'll Do:\r\nThe Customer Experience (CX) Organization at CoreWeave is dedicated to ensuring every client running AI workloads at scale has a seamless, reliable, and high-performance experience. This team supports the infrastructure that powers the AI revolution—working across data centers, hardware systems, and customer workloads to maintain the integrity of our cloud platform. The CX organization aligns closely with the internal and customer engineering teams, offering valuable insights from the field and having the chance to contribute to the CoreWeave product roadmap and development.\r\nAbout the role\r\nAs a Manager of Technical Support Engineering, you'll be at the center of ensuring our dedicated infrastructure remains stable, reliable, and performant. You'll lead daily support operations, triage incidents, drive escalations, and ensure that hardware is monitored, maintained, and delivered effectively for our clients. You'll oversee a team of experienced Systems Operations Engineers and help build a new team focused on our Bare Metal support model. This role balances tactical execution with operational maturity, working cross-functionally with engineering, product, and infrastructure teams to scale processes as we grow.\r\nIn this role, you will:\r\nLead a skilled team responsible for maintaining and optimizing physical infrastructure across multiple client environments.\r\nBuild, develop, and lead a dedicated Infrastructure Support team focused on supporting key infrastructure, handling escalations, and ensuring smooth hardware operations.\r\nOversee the resolution of infrastructure-related incidents, escalation management, and collaborate with internal teams to deliver effective solutions.\r\nImprove support processes to enhance efficiency and reduce downtime, ensuring the infrastructure meets client expectations.\r\nWork closely with product, infrastructure, and other teams to ensure seamless delivery of infrastructure resources.\r\nManage client communication during escalations and issue resolution to ensure transparency and client satisfaction.\r\nMentor team members, developing their skills to manage and maintain critical infrastructure effectively.\r\nWho You Are\r\n5+ years of experience leading teams responsible for infrastructure support, data center operations, or physical compute environments.\r\nHands-on experience with Linux system administration and command-line tools.\r\nFamiliarity with hardware-level diagnostics, troubleshooting, and replacement (servers, power, cabling, etc.).\r\nExperience working with high-performance rack-scale hardware, including CPU and GPU-based compute nodes.\r\nUnderstanding of GPU infrastructure (e.g., NVIDIA A100/H100s, PCIe/NVLink, liquid cooling) or a demonstrated ability to quickly learn and adapt to HPC environments.\r\nProven track record in incident and escalation management, with direct ownership of client or production-impacting issues.\r\nExperience managing ticket-based workflows (Jira, Zendesk, etc.) in a high-urgency technical environment.\r\nComfortable interpreting and acting on metrics (MTTR, SLOs, backlog, ticket trends) to drive operational improvements.\r\nSkilled in managing scheduling, shift coverage, and team logistics in 24/7 or hybrid support models.\r\nTravel up to 30% annually.\r\nPreferred\r\nExperience managing infrastructure support teams in high-growth or rapidly evolving environments.\r\nProven ability to develop and implement operational processes that scale with business needs.\r\nStrong familiarity with server and GPU hardware lifecycle management: deployment, maintenance, thermal/power concerns, RMA coordination, and decommissioning.\r\nDemonstrated success in coaching and growing technical teams through training, mentorship, and performance development.\r\nSkilled in both developing and interpreting metrics to drive accountability, continuous improvement, and executive visibility.\r\nFamiliarity with AI/ML workloads, cluster utilization patterns, or the infrastructure needs of GPU-heavy clients is a plus.\r\nWondering if you're a good fit?\r\nWe believe in investing in our people, and value candidates who can bring their own diversified experiences to our teams – even if you aren't a 100% skill or experience match. Here are a few qualities we've found compatible with our team. If some of this describes you, we'd love to talk.\r\nHave a track record of improving infrastructure reliability through clear processes and team accountability.\r\nThink critically about how to scale operations without overengineering.\r\nCare about delivering for customers— but know when to hold the line to protect the team and long-term goals.\r\nCommunicate clearly, especially under pressure.\r\nAre comfortable getting close to the work, but know when to step back and lead.\r\nThrive in fast-paced environments where priorities can shift quickly.\r\nWhy CoreWeave?\r\nAt CoreWeave, we work hard, have fun, and move fast! We're in an exciting stage of hyper-growth that you will not want to miss out on. We're not afraid of a little chaos, and we're constantly learning. Our team cares deeply about how we build our product and how we work together, which is represented through our core values:\r\nBe Curious at Your Core\r\nAct Like an Owner\r\nEmpower Employees\r\nDeliver Best-in-Class Client Experiences\r\nAchieve More Together\r\nWe support and encourage an entrepreneurial outlook and independent thinking. We foster an environment that encourages collaboration and provides the opportunity to develop innovative solutions to complex problems. As we get set for take off, the growth opportunities within the organization are constantly expanding. You will be surrounded by some of the best talent in the industry, who will want to learn from you, too. Come join us!\r\nWhat We Offer\r\nThe range we've posted represents the typical compensation range for this role. To determine actual compensation, we review the market rate for each candidate which can include a variety of factors. These include qualifications, experience, interview performance, and location.\r\nIn addition to a competitive salary, we offer a variety of benefits to support your needs. The benefits below reflect our US-based offerings; for roles in other locations, benefits vary and are shared during the hiring process. These include:\r\nMedical, dental, and vision insurance – 100% paid for by CoreWeave\r\nCompany-paid Life Insurance\r\nVoluntary supplemental life insurance\r\nShort and long-term disability insurance\r\nFlexible Spending Account\r\nHealth Savings Account\r\nTuition Reimbursement\r\nAbility to Participate in Employee Stock Purchase Program (ESPP)\r\nMental Wellness Benefits through Spring Health\r\nFamily-Forming support provided by Carrot\r\nPaid Parental Leave\r\nFlexible, full-service childcare support with Kinside\r\n401(k) with a generous employer match\r\nFlexible PTO\r\nCatered lunch each day in our office and data center locations\r\nA casual work environment\r\nA work culture focused on innovative disruption\r\nThe base salary range for this role is $198,000 to $264,000. The starting salary will be determined based on job-related knowledge, skills, experience, and market location. We strive for both market alignment and internal equity when determining compensation. In addition to base salary, our total rewards package includes a discretionary bonus, equity awards, and a comprehensive benefits program (all based on eligibility).\r\nCalifornia Applicants\r\nCalifornia Consumer Privacy Act\r\nEqual Opportunity & Accommodations\r\nCoreWeave is an equal opportunity employer, committed to fostering an inclusive and supportive workplace. All qualified applicants and candidates will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.\r\nAs part of this commitment and consistent with the Americans with Disabilities Act (ADA), CoreWeave will ensure that qualified applicants and candidates with disabilities are provided reasonable accommodations for the hiring process, unless such accommodation would cause an undue hardship. If reasonable accommodation is needed, please contact: careers@coreweave.com.\r\nExport Control Compliance\r\nThis position requires access to export controlled information. To conform to U.S. Government export regulations applicable to that information, applicant must either be (A) a U.S. person, defined as a (i) U.S. citizen or national, (ii) U.S. lawful permanent resident (green card holder), (iii) refugee under 8 U.S.C. § 1157, or (iv) asylee under 8 U.S.C. § 1158, (B) eligible to access the export controlled information without a required export authorization, or (C) eligible and reasonably likely to obtain the required export authorization from the applicable U.S. government agency. CoreWeave may, for legitimate business reasons, decline to pursue any export licensing process.\r\nJ-18808-Ljbffr","datePosted":"2026-08-07T00:51:18.902Z","dateModified":"2026-08-07T00:51:18.902Z","hiringOrganization":{"@type":"Organization","name":"CoreWeave","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Livingston","addressRegion":"NJ","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"b9b4fd9f5b8e4f637cee4a2e"},"url":"https://jobsearcher.com/jobs/b9b4fd9f5b8e4f637cee4a2e"}}