Sr. Product Manager - Tech, AMXL Product Strategy
DescriptionDo you enjoy solving complex technical challenges in large-scale delivery and fulfillment systems? The AMXL Product Strategy team is looking for a Product Manager - Technical to help define and drive externalization solutions that expand Heavy Bulky delivery capabilities to new channels and partners. In this role, you will work across multiple externalization programs (e.g., ASCS, SWA, MCF, AWD) to define technical requirements and drive implementation of solutions that unlock new revenue streams and growth opportunities for the Heavy Bulky business. You will also partner with AMXL Data Science and Analytics to develop customer segmentation models and product strategies that inform which externalization channels to prioritize and how to scale them effectively.Key job responsibilitiesDefine and drive technical requirements for externalization platform architecture, including API design, partner integration frameworks, and delivery system interoperabilityOwn technical requirements for customer segmentation analytics that inform externalization strategy, including dashboard development and insights deliveryCoordinate with cross-functional engineering teams to design and implement system integrations that enable external partner onboarding and delivery executionContribute to technical roadmaps for externalization initiatives, including experimentation design and A/B testing to validate partner delivery modelsDefine technical solutions that ensure external partner systems meet performance, scalability, and quality standards consistent with Amazon's customer experience barAuthor Technical BRDs and PRFAQs that articulate system requirements, integration strategies, and externalization use casesDefine and track technical KPIs and business metrics that measure externalization program health, partner performance, and customer experiencePartner with business teams to translate customer segmentation insights into actionable externalization growth strategiesUp to 10% travel requiredA day in the lifeJoining cross-functional meetings with Operations, Transportation, and Tech teams to gather requirements and align on solutions for externalizing Heavy Bulky delivery capabilities to third-party partnersAnalyzing operational metrics, partner performance data, and customer feedback to identify opportunities for improving externalization workflows, using data-driven insights to prioritize product features that maintain delivery quality across external channelsPartnering with ML/AI teams to develop and refine prediction models for delivery times across external partner networks, accounting for variables like item size, building access, partner capacity, and delivery complexityParticipating in weekly product review meetings with leadership, presenting progress on externalization initiatives and gathering feedback on proposed roadmap changesCollaborating with fellow Product Managers and Product Managers - Technical on the AMXL Product Strategy team to innovate on behalf of the end-to-end AMXL business, building features that make Heavy Bulky purchases more seamless for customers regardless of fulfillment channelBasic QualificationsBachelor's degree in a quantitative/technical field such as computer science, engineering, statistics5+ years of technical product or program management experienceExperience bridging technical and business teams to collect and refine requirements, prioritize incoming work requests, and ensure all committed work is delivered on timeExperience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planningExperience contributing to engineering discussions around technology decisions and strategy related to a productExperience in building and driving adoption of new toolsExperience owning feature delivery and tradeoffs of a productExperience owning/driving roadmap strategy and definitionExperience with end to end product deliveryPreferred QualificationsMaster's degree in a quantitative/technical field such as computer science, engineering, statistics7+ years of technical product or program management experienceExperience in an operational environment developing, fast-prototyping, piloting and launching analytic productsExperience in using analytical tools, such as Tableau, Qlikview, QuickSightExperience performing statistical analysis of data using SQL, Excel and other toolsExperience with concepts such as system architecture, optimization, system dynamics, system analysis, statistical analysis, reliability analysis, and decision makingAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.USA, WA, Bellevue - 151,200.00 - 204,600.00 USD annually