{"schemaVersion":"jobsearcher.job.v1","id":"b97a231e2eb0de1387cd05bc","url":"https://jobsearcher.com/jobs/b97a231e2eb0de1387cd05bc","canonicalUrl":"https://jobsearcher.com/jobs/b97a231e2eb0de1387cd05bc","title":"Customer Service Representative / Manager","description":"Job Description\n\nAs a Customer Service Representative, you will play a vital role in delivering exceptional support and ensuring customer satisfaction within a small team environment. You will handle a variety of customer interactions primarily via phone, email, and chat, collaborating closely with Sales, Purchasing and the Owner to resolve issues and process orders efficiently during standard business hours.ResponsibilitiesProvide customer support and resolve inquiries effectivelyProcess orders and manage related data entry tasksHandle customer complaints with professionalism and empathyMaintain product knowledge to assist customers accuratelyCommunicate clearly with customers through phone, email, and chatConduct follow-up calls to ensure issue resolution and customer satisfactionDocument interactions and update customer records promptlyCollaborate with Sales and Technical teams to support customer needs Required QualificationsMinimum 1 year of experience in customer service Preferred QualificationsAssociate degree in Business Administration or related fieldStrong communication and active listening skillsEffective problem-solving and conflict resolution abilitiesTime management and multitasking proficiencyEmpathy in customer interactionsAccurate and efficient data entry and general computer skills.Experience with ODOO software a plus.\\nCompany DescriptionDistributor and Manufacturer's Representative of equipment, tools and materials to the Electronics Manufacturing Industry. Great people. Small, informal, aggressive and selling the top tier lines in our industry.Company DescriptionDistributor and Manufacturer's Representative of equipment, tools and materials to the Electronics Manufacturing Industry. Great people. Small, informal, aggressive and selling the top tier lines in our industry.","company":"Midwest Tech Services","rawCompany":"midwest tech services","city":"Willowbrook","state":"IL","isRemote":false,"isActive":false,"createdAt":"2026-08-08T00:14:14.177Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"41-4012.00","title":"Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products","slug":"sales-representatives-wholesale-and-manufacturing-except-technical-and-scientific-products"},{"code":"41-4011.00","title":"Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products","slug":"sales-representatives-wholesale-and-manufacturing-technical-and-scientific-products"}],"industries":[{"code":"423690","title":"Other Electronic Parts and Equipment Merchant Wholesalers","slug":"other-electronic-parts-and-equipment-merchant-wholesalers"},{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"},{"code":"811210","title":"Electronic and Precision Equipment Repair and Maintenance","slug":"electronic-and-precision-equipment-repair-and-maintenance"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Service Representative / Manager","description":"Job Description\n\nAs a Customer Service Representative, you will play a vital role in delivering exceptional support and ensuring customer satisfaction within a small team environment. You will handle a variety of customer interactions primarily via phone, email, and chat, collaborating closely with Sales, Purchasing and the Owner to resolve issues and process orders efficiently during standard business hours.ResponsibilitiesProvide customer support and resolve inquiries effectivelyProcess orders and manage related data entry tasksHandle customer complaints with professionalism and empathyMaintain product knowledge to assist customers accuratelyCommunicate clearly with customers through phone, email, and chatConduct follow-up calls to ensure issue resolution and customer satisfactionDocument interactions and update customer records promptlyCollaborate with Sales and Technical teams to support customer needs Required QualificationsMinimum 1 year of experience in customer service Preferred QualificationsAssociate degree in Business Administration or related fieldStrong communication and active listening skillsEffective problem-solving and conflict resolution abilitiesTime management and multitasking proficiencyEmpathy in customer interactionsAccurate and efficient data entry and general computer skills.Experience with ODOO software a plus.\\nCompany DescriptionDistributor and Manufacturer's Representative of equipment, tools and materials to the Electronics Manufacturing Industry. Great people. Small, informal, aggressive and selling the top tier lines in our industry.Company DescriptionDistributor and Manufacturer's Representative of equipment, tools and materials to the Electronics Manufacturing Industry. Great people. Small, informal, aggressive and selling the top tier lines in our industry.","datePosted":"2026-08-08T00:14:14.177Z","dateModified":"2026-08-08T00:14:14.177Z","hiringOrganization":{"@type":"Organization","name":"Midwest Tech Services","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Willowbrook","addressRegion":"IL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"b97a231e2eb0de1387cd05bc"},"url":"https://jobsearcher.com/jobs/b97a231e2eb0de1387cd05bc"}}