Microsoft 365 Administrator

Microsoft 365 Administrator Nashville, TNTemporary/Contract: 3 monthsHours: Monday - Friday 8am - 5pmPay Rate: $38/hr.-$42/hr.Summary of ResponsibilitiesEssential Job ResponsibilitiesCreating and managing accounts in Azure Entra, Active Directory, and Microsoft 365 Environment.Creating and managing security, distribution, and only groups and membership.Resolving incoming client and personnel IT queries via email, phone, and in person.Utilize and maintain IT Service Management tools for creating, managing, and dispatching tickets throughout.Avoid service interruptions by performing system installations, updates, and maintenance procedures.Regularly perform audits on account of various IT systems.Contribute to projects by working on project tasks, and reporting on task status to keep ongoing projects on schedule.Knowledge, Skills, Abilities, and other CharacteristicsAbility to balance creative and technical problem-solving, customer service and collaboration to ensure that personnel throughout the organization can access and utilize the software and resources to them.Communication: Effective communication is key in this role, since Microsoft 365 Administrators need to gather data about problems, prepare detailed notes and reports, and walk users through the steps they can take to resolve issues.Team collaboration: Microsoft 365 Administrators routinely work with other IT personnel to resolve user issues, so they need to successfully collaborate with team members and coworkers.Initiative: Displays a willingness to take on responsibilities and challenges.Certifications, Education and ExperienceHigh School Diploma is required, Associate's Degree is preferred.4 - 7 years prior information technology or systems administration experience with Microsoft 365.