{"schemaVersion":"jobsearcher.job.v1","id":"b8efd6894839edf47f625eee","url":"https://jobsearcher.com/jobs/b8efd6894839edf47f625eee","canonicalUrl":"https://jobsearcher.com/jobs/b8efd6894839edf47f625eee","title":"Client Experience Representative","description":"#WeAreTradeStation\nWho We Are:\nTradeStation is the home of those born to trade. As an online brokerage firm and trading ecosystem, we are focused on delivering the ultimate trading experience for active traders and institutions. We continuously push the boundaries of what's possible, encourage out-of-the-box thinking, and relentlessly search for like-minded innovators.\nAt TradeStation, we are building an AI-First culture. We expect team members to embrace AI as a core part of their daily workflow, whether that’s using AI to accelerate development, enhance decision-making, improve client outcomes, or streamline internal processes. We hire, grow, and promote people who can harness AI responsibly and creatively. We treat AI as a partner in problem-solving, not just a tool; following our governance standards to ensure AI is used ethically, securely, and transparently. If you join us, you’re joining a culture where AI is how we work.\nAre you ready to make yourself at home?\nWhat We Are Looking For:\nWe are seeking a Client Experience Representative who will be responsible for end-to-end client support. The client base that is serviced consists of beginner, novice and sophisticated traders that require a unique level of support. The position will be responsible for client education, client support, platform troubleshooting, and product support. The candidate will be expected to work as a liaison to Sales, Operations and other departments to ensure resolution to all customer requests and issues in a timely fashion.\nThis is an on-site position in our Chicago office at 120 South Riverside Plaza, Suite 1650, Chicago, IL 60606.\nWhat You’ll Be Doing:\nResolve client inquiries via email, chat, and phone\nWork in a team-oriented environment\nClient education\nAccount maintenance (historical transaction inquiries, review of commissions, update of account parameters, review of incoming and outgoing financial transactions, etc.)\nSoftware support\nMaintain a positive representation of TradeStation through professionalism, courtesy, and by striving to exceed Clients' expectations\nThe Skills You Bring:\nAbility to learn multiple trading platforms in order to handle technical questions in regard to trading as well as software support\nAbility to work in a fast paced and interactive environment\nFamiliar with customer account procedures to assist with client inquiries\nMinimum Qualifications:\nBachelor’s degree required\nSIE, Series 7, 63 and 3 licenses, or must be acquired within 90 days\nDesired Qualifications:\nAble to work in a customer focused environment that is fast paced and challenging\nWhat We Offer:\nCollaborative work environment\nCompetitive Pay\nYearly bonus and generous 401k plan\nComprehensive benefits for you and your family starting Day 1, including a Veterinary Discount Plan!\nGenerous Paid Time Off plans\nFlexible working environment\nTradeStation Account employee benefits, as well as full access to trading education materials\nPay Range (US) $60-65K (Countries outside of the US have differing ranges in accordance with local labor markets)\n\nTradeStation provides equal employment opportunities to current and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, sexual orientation, age, pregnancy, disability, handicap, citizenship, veteran or marital status, or any other legally recognized status entitled to protection under federal, state, or local anti-discrimination laws.","company":"Tradestation","rawCompany":"tradestation","city":"Chicago","state":"IL","isRemote":false,"isActive":false,"createdAt":"2026-08-11T11:28:17.419Z","occupations":[{"code":"43-4011.00","title":"Brokerage Clerks","slug":"brokerage-clerks"},{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"41-3031.00","title":"Securities, Commodities, and Financial Services Sales Agents","slug":"securities-commodities-and-financial-services-sales-agents"}],"industries":[{"code":"523150","title":"Investment Banking and Securities Intermediation","slug":"investment-banking-and-securities-intermediation"},{"code":"523940","title":"Portfolio Management and Investment Advice","slug":"portfolio-management-and-investment-advice"},{"code":"523160","title":"Commodity Contracts Intermediation","slug":"commodity-contracts-intermediation"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Client Experience Representative","description":"#WeAreTradeStation\nWho We Are:\nTradeStation is the home of those born to trade. As an online brokerage firm and trading ecosystem, we are focused on delivering the ultimate trading experience for active traders and institutions. We continuously push the boundaries of what's possible, encourage out-of-the-box thinking, and relentlessly search for like-minded innovators.\nAt TradeStation, we are building an AI-First culture. We expect team members to embrace AI as a core part of their daily workflow, whether that’s using AI to accelerate development, enhance decision-making, improve client outcomes, or streamline internal processes. We hire, grow, and promote people who can harness AI responsibly and creatively. We treat AI as a partner in problem-solving, not just a tool; following our governance standards to ensure AI is used ethically, securely, and transparently. If you join us, you’re joining a culture where AI is how we work.\nAre you ready to make yourself at home?\nWhat We Are Looking For:\nWe are seeking a Client Experience Representative who will be responsible for end-to-end client support. The client base that is serviced consists of beginner, novice and sophisticated traders that require a unique level of support. The position will be responsible for client education, client support, platform troubleshooting, and product support. The candidate will be expected to work as a liaison to Sales, Operations and other departments to ensure resolution to all customer requests and issues in a timely fashion.\nThis is an on-site position in our Chicago office at 120 South Riverside Plaza, Suite 1650, Chicago, IL 60606.\nWhat You’ll Be Doing:\nResolve client inquiries via email, chat, and phone\nWork in a team-oriented environment\nClient education\nAccount maintenance (historical transaction inquiries, review of commissions, update of account parameters, review of incoming and outgoing financial transactions, etc.)\nSoftware support\nMaintain a positive representation of TradeStation through professionalism, courtesy, and by striving to exceed Clients' expectations\nThe Skills You Bring:\nAbility to learn multiple trading platforms in order to handle technical questions in regard to trading as well as software support\nAbility to work in a fast paced and interactive environment\nFamiliar with customer account procedures to assist with client inquiries\nMinimum Qualifications:\nBachelor’s degree required\nSIE, Series 7, 63 and 3 licenses, or must be acquired within 90 days\nDesired Qualifications:\nAble to work in a customer focused environment that is fast paced and challenging\nWhat We Offer:\nCollaborative work environment\nCompetitive Pay\nYearly bonus and generous 401k plan\nComprehensive benefits for you and your family starting Day 1, including a Veterinary Discount Plan!\nGenerous Paid Time Off plans\nFlexible working environment\nTradeStation Account employee benefits, as well as full access to trading education materials\nPay Range (US) $60-65K (Countries outside of the US have differing ranges in accordance with local labor markets)\n\nTradeStation provides equal employment opportunities to current and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, sexual orientation, age, pregnancy, disability, handicap, citizenship, veteran or marital status, or any other legally recognized status entitled to protection under federal, state, or local anti-discrimination laws.","datePosted":"2026-08-11T11:28:17.419Z","dateModified":"2026-08-11T11:28:17.419Z","hiringOrganization":{"@type":"Organization","name":"Tradestation","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Chicago","addressRegion":"IL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"b8efd6894839edf47f625eee"},"url":"https://jobsearcher.com/jobs/b8efd6894839edf47f625eee"}}