{"schemaVersion":"jobsearcher.job.v1","id":"b8e87c8a85cf8ce78e484a8a","url":"https://jobsearcher.com/jobs/b8e87c8a85cf8ce78e484a8a","canonicalUrl":"https://jobsearcher.com/jobs/b8e87c8a85cf8ce78e484a8a","title":"Order Processing Manager","description":"This Opportunity\r\nWSP is currently initiating a search for a Tolling Violations Processing Manager!\r\nPosition will sit out of our Richmond, Virginia office.\r\nThe Violations Processing Manager is responsible for organizing, directing and overseeing all violations, pre-collections, collections, fulfillment and mailroom activities for the client's project. Duties include communicating violations objectives to Processing Representatives and other department personnel, compiling data to make assessments of the department's progress and meeting key performance indicators (KPI) goals. Interfaces with clients, subcontractors, and third-party service providers. Coordinates department functions, reporting reconciliation and achieving set goals.\r\nYour Impact\r\nDevelop violations and collections, fulfillment and mailroom standard operating procedures including internal controls\r\nDirect, monitor, and evaluate the activities and performance of the violations\\collections, fulfillment and mailroom activities/processes and staff\r\nResponsible for the performance of the violations, fulfillment and mailroom team and ensures that KPIs are successfully achieved\r\nInterface with third party service providers and subcontractors and ensure contract compliance\r\nProvide leadership for the team by building and motivating team members to meet project goals, adhering to responsibilities and project milestones\r\nManage the day-to-day violations/collections, fulfillment and mailroom activities and resources to include inventory management\r\nWork closely with back-office software provider to assess, test and implement components of customized project specific operating software system\r\nPerform evaluations of operating software and identify areas for efficiency and operational improvements and/or modifications to functionality\r\nParticipate in internal project meetings and client meetings\r\nKeep abreast of collection trends, practices and developments\r\nPrepare and/or review daily and monthly reporting and reconciliation related to DMV registration hold activities, mail-in payments, collections agency activities, registered owner lookups, out of state plate looks ups and as identified\r\nReconcile and/or review monthly third party service provider invoices to system reporting for collection agency, DMV registration holds, print house vendor, skip tracing, out of state look ups, etc.\r\nBuild strong interpersonal relationships with internal clients\r\nWork independently as well as in a team environment\r\nDetermine operational objectives by studying business functions; gathering information; evaluating output requirements and formats\r\nDuties and responsibilities include some or all of the following. Supervisor may assign other duties as needed.\r\nWho You Are\r\nRequired Qualifications\r\n3-5+ years' experience in customer service\r\nThree (3) years of management experience in high-volume transaction operations\r\nDemonstrated productivity in a team environment focusing on customer satisfaction and dispute resolution\r\nStrong technical research skills\r\nStrong Analytical skills\r\nStrong written and verbal communication skills\r\nStrong attention to detail and organizational skills\r\nAbility to work independently and under strict deadlines\r\nAbility to maintain confidentiality and discretion properly\r\nShould possess an average skill ability and knowledge of PC computers. The ability to develop, create, and utilize spreadsheet software (Microsoft Excel), word processing software (Microsoft Word) and Access.\r\nPossess the skills and ability to learn and utilize new software products as introduced by the organization.\r\nAbility to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.\r\nPHYSICAL DEMANDS\r\nAbility to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.\r\nAbility to adhere to attendance requirements\r\nPrimarily sedentary physical work requiring ability to lift a maximum of 10 pounds\r\nMust be able to lift, carry, walk and stand\r\nVision for reading, recording and interpreting information\r\nFrequent speech communication, hearing and listening to maintain communication\r\nDaily use of computer and keyboard, standard office equipment and telephone\r\nAbility to access, input, and retrieve information from the computer\r\nFrequent hand/eye coordination to operate computer keyboard and office equipment\r\nNoise level in the work environment is quiet to moderate\r\nThis position is responsible for the overall direction, coordination, and evaluation of violations/collection, fulfillment and mailroom team. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.\r\nWSP Benefits\r\nWSP provides a comprehensive suite of benefits focused on providing health and financial stability throughout the employee's career. These benefits include coverage related to medical, dental, vision, disability, and life; retirement savings; paid sick leave; paid vacation (or other personal time); paid parental leave; and paid time off for purposes of bereavement, voting, and/or attendance at naturalization proceedings.\r\nCompensation\r\nExpected Salary: $85,000 - $115,000\r\nAbout WSP\r\nABOUT US\r\nWSP USA is the U.S. operating company of WSP, one of the world's leading engineering and professional services firms. Dedicated to serving local communities, we are engineers, planners, technical experts, strategic advisors and construction management professionals. WSP USA designs lasting solutions in the buildings, transportation, energy, water and environment markets. With more than 15,000 employees in over 300 offices across the U.S., we partner with our clients to help communities prosper.\r\nwww.wsp.com\r\nWSP provides a flexible and agile workplace model while meeting client needs. Employees are also afforded a comprehensive suite of benefits including medical, dental, vision, disability, life, and retirement savings focused on providing health and financial stability throughout the employee's career.\r\nAt WSP, we want to give our employees the challenges they seek to grow their careers and knowledge base. Your daily contributions to your team will be essential in meeting client objectives, goals and challenges. Are you ready to get started?\r\nWSP USA (and all of its U.S. companies) is an Equal Opportunity Employer Race/Age/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Disability or Protected Veteran Status.\r\nThe selected candidate must be authorized to work in the United States.\r\nJ-18808-Ljbffr","company":"WSP in U.S.","rawCompany":"wsp in us","city":"Henrico","state":"VA","isRemote":false,"isActive":false,"createdAt":"2026-08-02T01:48:59.182Z","occupations":[{"code":"11-1021.00","title":"General and Operations Managers","slug":"general-and-operations-managers"},{"code":"43-4151.00","title":"Order Clerks","slug":"order-clerks"},{"code":"11-9151.00","title":"Social and Community Service Managers","slug":"social-and-community-service-managers"}],"industries":[{"code":"522390","title":"Other Activities Related to Credit Intermediation","slug":"other-activities-related-to-credit-intermediation"},{"code":"561440","title":"Collection Agencies","slug":"collection-agencies"},{"code":"561499","title":"All Other Business Support Services","slug":"all-other-business-support-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Order Processing Manager","description":"This Opportunity\r\nWSP is currently initiating a search for a Tolling Violations Processing Manager!\r\nPosition will sit out of our Richmond, Virginia office.\r\nThe Violations Processing Manager is responsible for organizing, directing and overseeing all violations, pre-collections, collections, fulfillment and mailroom activities for the client's project. Duties include communicating violations objectives to Processing Representatives and other department personnel, compiling data to make assessments of the department's progress and meeting key performance indicators (KPI) goals. Interfaces with clients, subcontractors, and third-party service providers. Coordinates department functions, reporting reconciliation and achieving set goals.\r\nYour Impact\r\nDevelop violations and collections, fulfillment and mailroom standard operating procedures including internal controls\r\nDirect, monitor, and evaluate the activities and performance of the violations\\collections, fulfillment and mailroom activities/processes and staff\r\nResponsible for the performance of the violations, fulfillment and mailroom team and ensures that KPIs are successfully achieved\r\nInterface with third party service providers and subcontractors and ensure contract compliance\r\nProvide leadership for the team by building and motivating team members to meet project goals, adhering to responsibilities and project milestones\r\nManage the day-to-day violations/collections, fulfillment and mailroom activities and resources to include inventory management\r\nWork closely with back-office software provider to assess, test and implement components of customized project specific operating software system\r\nPerform evaluations of operating software and identify areas for efficiency and operational improvements and/or modifications to functionality\r\nParticipate in internal project meetings and client meetings\r\nKeep abreast of collection trends, practices and developments\r\nPrepare and/or review daily and monthly reporting and reconciliation related to DMV registration hold activities, mail-in payments, collections agency activities, registered owner lookups, out of state plate looks ups and as identified\r\nReconcile and/or review monthly third party service provider invoices to system reporting for collection agency, DMV registration holds, print house vendor, skip tracing, out of state look ups, etc.\r\nBuild strong interpersonal relationships with internal clients\r\nWork independently as well as in a team environment\r\nDetermine operational objectives by studying business functions; gathering information; evaluating output requirements and formats\r\nDuties and responsibilities include some or all of the following. Supervisor may assign other duties as needed.\r\nWho You Are\r\nRequired Qualifications\r\n3-5+ years' experience in customer service\r\nThree (3) years of management experience in high-volume transaction operations\r\nDemonstrated productivity in a team environment focusing on customer satisfaction and dispute resolution\r\nStrong technical research skills\r\nStrong Analytical skills\r\nStrong written and verbal communication skills\r\nStrong attention to detail and organizational skills\r\nAbility to work independently and under strict deadlines\r\nAbility to maintain confidentiality and discretion properly\r\nShould possess an average skill ability and knowledge of PC computers. The ability to develop, create, and utilize spreadsheet software (Microsoft Excel), word processing software (Microsoft Word) and Access.\r\nPossess the skills and ability to learn and utilize new software products as introduced by the organization.\r\nAbility to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.\r\nPHYSICAL DEMANDS\r\nAbility to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.\r\nAbility to adhere to attendance requirements\r\nPrimarily sedentary physical work requiring ability to lift a maximum of 10 pounds\r\nMust be able to lift, carry, walk and stand\r\nVision for reading, recording and interpreting information\r\nFrequent speech communication, hearing and listening to maintain communication\r\nDaily use of computer and keyboard, standard office equipment and telephone\r\nAbility to access, input, and retrieve information from the computer\r\nFrequent hand/eye coordination to operate computer keyboard and office equipment\r\nNoise level in the work environment is quiet to moderate\r\nThis position is responsible for the overall direction, coordination, and evaluation of violations/collection, fulfillment and mailroom team. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.\r\nWSP Benefits\r\nWSP provides a comprehensive suite of benefits focused on providing health and financial stability throughout the employee's career. These benefits include coverage related to medical, dental, vision, disability, and life; retirement savings; paid sick leave; paid vacation (or other personal time); paid parental leave; and paid time off for purposes of bereavement, voting, and/or attendance at naturalization proceedings.\r\nCompensation\r\nExpected Salary: $85,000 - $115,000\r\nAbout WSP\r\nABOUT US\r\nWSP USA is the U.S. operating company of WSP, one of the world's leading engineering and professional services firms. Dedicated to serving local communities, we are engineers, planners, technical experts, strategic advisors and construction management professionals. WSP USA designs lasting solutions in the buildings, transportation, energy, water and environment markets. With more than 15,000 employees in over 300 offices across the U.S., we partner with our clients to help communities prosper.\r\nwww.wsp.com\r\nWSP provides a flexible and agile workplace model while meeting client needs. Employees are also afforded a comprehensive suite of benefits including medical, dental, vision, disability, life, and retirement savings focused on providing health and financial stability throughout the employee's career.\r\nAt WSP, we want to give our employees the challenges they seek to grow their careers and knowledge base. Your daily contributions to your team will be essential in meeting client objectives, goals and challenges. Are you ready to get started?\r\nWSP USA (and all of its U.S. companies) is an Equal Opportunity Employer Race/Age/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Disability or Protected Veteran Status.\r\nThe selected candidate must be authorized to work in the United States.\r\nJ-18808-Ljbffr","datePosted":"2026-08-02T01:48:59.182Z","dateModified":"2026-08-02T01:48:59.182Z","hiringOrganization":{"@type":"Organization","name":"WSP in U.S.","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Henrico","addressRegion":"VA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"b8e87c8a85cf8ce78e484a8a"},"url":"https://jobsearcher.com/jobs/b8e87c8a85cf8ce78e484a8a"}}