{"schemaVersion":"jobsearcher.job.v1","id":"b8d821ba09d0770da363c859","url":"https://jobsearcher.com/jobs/b8d821ba09d0770da363c859","canonicalUrl":"https://jobsearcher.com/jobs/b8d821ba09d0770da363c859","title":"Customer Care Representative","description":"Position Overview:\nAs a Customer Care Representative at Heitek Automation, you will be pivotal in delivering exceptional service and support to our clients in the industrial automation sector. You will manage customer inquiries, resolve issues, and foster positive relationships to enhance satisfaction and loyalty. Below is a breakdown of the job responsibilities for this position:\n\nReports to: Sales Operation Manager\n\nCollaborates with:\nSales Team, Operations Team, Engineer Team, Materials Team, Accounting Team\n\nKey Responsibilities:\nCustomer Support:\nHandle incoming customer inquiries via phone, email, or other communication channels.\nProvide prompt and professional responses to customer questions, concerns, and technical inquiries related to industrial automation products and services.\nAddress product inquiries, pricing, availability, and delivery status in a timely and efficient manner.\nQuote and Order Processing:\nProcess customer orders and quotes accurately and efficiently using the company's order management system.\nCoordinate with various departments, such as sales, warehouse, and logistics, to ensure smooth order fulfillment and timely delivery.\nUpdate customers on the status of their orders and provide tracking information when necessary.\nFollow up on open quotes weekly to drive quotes to sales orders.\nIssue Resolution:\nInvestigate and resolve customer complaints, product issues, or service problems promptly and professionally.\nCollaborate with technical support teams to address complex technical problems and provide customers with effective solutions.\nCoordinate with various departments, such as sales, technology partners, warehouse, and logistics, to ensure smooth issue resolutions.\nCustomer Relationship Management:\nBuild and maintain positive and long-lasting relationships with customers, understanding their needs and preferences.\n\nWe participate in E-Verify.\nWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.","company":"SunSource","rawCompany":"sunsource","city":"Phoenix","state":"AZ","isRemote":false,"isActive":false,"createdAt":"2026-04-14T11:17:14.864Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"41-4011.00","title":"Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products","slug":"sales-representatives-wholesale-and-manufacturing-technical-and-scientific-products"},{"code":"43-4171.00","title":"Receptionists and Information Clerks","slug":"receptionists-and-information-clerks"}],"industries":[{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"},{"code":"423830","title":"Industrial Machinery and Equipment Merchant Wholesalers","slug":"industrial-machinery-and-equipment-merchant-wholesalers"},{"code":"333248","title":"All Other Industrial Machinery Manufacturing","slug":"all-other-industrial-machinery-manufacturing"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Care Representative","description":"Position Overview:\nAs a Customer Care Representative at Heitek Automation, you will be pivotal in delivering exceptional service and support to our clients in the industrial automation sector. You will manage customer inquiries, resolve issues, and foster positive relationships to enhance satisfaction and loyalty. Below is a breakdown of the job responsibilities for this position:\n\nReports to: Sales Operation Manager\n\nCollaborates with:\nSales Team, Operations Team, Engineer Team, Materials Team, Accounting Team\n\nKey Responsibilities:\nCustomer Support:\nHandle incoming customer inquiries via phone, email, or other communication channels.\nProvide prompt and professional responses to customer questions, concerns, and technical inquiries related to industrial automation products and services.\nAddress product inquiries, pricing, availability, and delivery status in a timely and efficient manner.\nQuote and Order Processing:\nProcess customer orders and quotes accurately and efficiently using the company's order management system.\nCoordinate with various departments, such as sales, warehouse, and logistics, to ensure smooth order fulfillment and timely delivery.\nUpdate customers on the status of their orders and provide tracking information when necessary.\nFollow up on open quotes weekly to drive quotes to sales orders.\nIssue Resolution:\nInvestigate and resolve customer complaints, product issues, or service problems promptly and professionally.\nCollaborate with technical support teams to address complex technical problems and provide customers with effective solutions.\nCoordinate with various departments, such as sales, technology partners, warehouse, and logistics, to ensure smooth issue resolutions.\nCustomer Relationship Management:\nBuild and maintain positive and long-lasting relationships with customers, understanding their needs and preferences.\n\nWe participate in E-Verify.\nWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.","datePosted":"2026-04-14T11:17:14.864Z","dateModified":"2026-04-14T11:17:14.864Z","hiringOrganization":{"@type":"Organization","name":"SunSource","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Phoenix","addressRegion":"AZ","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"b8d821ba09d0770da363c859"},"url":"https://jobsearcher.com/jobs/b8d821ba09d0770da363c859"}}