{"schemaVersion":"jobsearcher.job.v1","id":"b8d802809112504ca7116ae6","url":"https://jobsearcher.com/jobs/b8d802809112504ca7116ae6","canonicalUrl":"https://jobsearcher.com/jobs/b8d802809112504ca7116ae6","title":"Development Support Engineer","description":"Responsibilities Perform Tier 2 triage for production incidents\r\nInvestigate production issues involving logs, SQL/data patterns, failed jobs, alerts, workflows, APIs, integrations, reporting, access, configuration, and application behavior\r\nAnalyze platform dependencies, workflows, monitoring events, and system health indicators to identify suspected causes and resolution paths\r\nIdentify workarounds, ownership paths, escalation readiness, and supportable resolution options\r\nCreate evidence-based escalation summaries and handoffs for Product Engineering, Platform Engineering, or Data Engineering teams\r\nImprove incident intake quality, classification accuracy, ownership clarity, and stakeholder communication\r\nDevelop and maintain runbooks, Standard Operation Procedures (SOPs), Known Error articles, diagnostic checklists, and support documentation\r\nSupport Root Cause Analysis (RCA) documentation, Problem Records, Corrective Action tracking, and recurring incident reduction initiatives\r\nPartner with Product, Engineering, Operations, other Support areas, and business stakeholders to improve operational stability and support processes\r\nReduce avoidable escalations and recurring production issues through improved diagnostics, documentation, and operational follow-through\r\nJ-18808-Ljbffr","company":"Jobtailor","rawCompany":"jobtailor","city":"Springfield","state":"IL","isRemote":false,"isActive":false,"createdAt":"2026-08-07T00:51:08.636Z","occupations":[{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"}],"industries":[{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Development Support Engineer","description":"Responsibilities Perform Tier 2 triage for production incidents\r\nInvestigate production issues involving logs, SQL/data patterns, failed jobs, alerts, workflows, APIs, integrations, reporting, access, configuration, and application behavior\r\nAnalyze platform dependencies, workflows, monitoring events, and system health indicators to identify suspected causes and resolution paths\r\nIdentify workarounds, ownership paths, escalation readiness, and supportable resolution options\r\nCreate evidence-based escalation summaries and handoffs for Product Engineering, Platform Engineering, or Data Engineering teams\r\nImprove incident intake quality, classification accuracy, ownership clarity, and stakeholder communication\r\nDevelop and maintain runbooks, Standard Operation Procedures (SOPs), Known Error articles, diagnostic checklists, and support documentation\r\nSupport Root Cause Analysis (RCA) documentation, Problem Records, Corrective Action tracking, and recurring incident reduction initiatives\r\nPartner with Product, Engineering, Operations, other Support areas, and business stakeholders to improve operational stability and support processes\r\nReduce avoidable escalations and recurring production issues through improved diagnostics, documentation, and operational follow-through\r\nJ-18808-Ljbffr","datePosted":"2026-08-07T00:51:08.636Z","dateModified":"2026-08-07T00:51:08.636Z","hiringOrganization":{"@type":"Organization","name":"Jobtailor","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Springfield","addressRegion":"IL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"b8d802809112504ca7116ae6"},"url":"https://jobsearcher.com/jobs/b8d802809112504ca7116ae6"}}