{"schemaVersion":"jobsearcher.job.v1","id":"b895435815bfc7553bd2b5ad","url":"https://jobsearcher.com/jobs/b895435815bfc7553bd2b5ad","canonicalUrl":"https://jobsearcher.com/jobs/b895435815bfc7553bd2b5ad","title":"Shift Lead","description":"Shift Lead\nShift Lead provides on-the-ground leadership to our Technicians to deliver the highest quality of preventative maintenance and restorative cleaning services for floor coverings and architectural surfaces in some of the most impressive commercial facilities in the world. The Shift Leader is able to work alone or lead small teams on surfaces including Carpet, Upholstery, Stone, Metal, Tile, Grout, Vinyl, Wood and Concrete. They are skilled at assessing surface conditions and deciding what methods are required to complete the work. They use their technical skill and leadership experience to direct the team to complete the work in the allotted time and are experts in using SOLID’s online portal to record specific job details. The candidate should punctual, have a smart appearance, be a good communicator and be willing to lead by example.\n\nResponsibilities:\nFollow company policies and ensure others follow policy.\nFollow posted schedules to arrive for work on time.\nCommunicate unexpected absence at earliest opportunity.\nVerify that all equipment (solutions and machines) for each job are loaded onto the vehicle\nFollow tag-out procedure for faulty equipment and teach others to do the same\nLoad and direct others to load and unload vehicles.\nTravel to job sites in company-provided vehicle.\nRefuel vehicles.\nMaintain safekeeping of client property keys during work hours.\nEnsure unique client security protocols are strictly adhered to.\nFollow safety guidelines and operating procedures for equipment and products.\nProvide on job training to technicians.\nUse online portals to record all job notes and pictures to ensure each job is completed to expectation.\nStop any unsafe actions and report poor behavior to the Operations Manager\nFollow instruction of Crew Leaders, Operations Assistants, Operations Managers, and Clients.\nMaintain and train others to maintain cleanliness of equipment, vehicles and warehouse.\nPerform basic repairs of equipment and tools.\nNotify Operations Manager of low-supplies of equipment and products.\nBe accessible by phone and email for shift change notifications.\nLead by example.\n\nWEEKLY or BI-WEEKLY:\n\nAttend team meetings.\n\nPERIODICALLY:\n\nOvernight travel to within the United States to assist other teams (consideration will be made to personal circumstances and performance)\nOvernight travel to participate in specialized group training events.\nAttend Performance Reviews with Operations Manager.\n\nPrimary Performance Measurements:\n\nZero client call backs\n100% training completed on time with passing scores\n100% following safety protocols\n\nTop Characteristics:\n\nAbility to travel up to 10% of the time as needed.\nWilling to learn new skills and train others.\nAttention to detail with a craftsman’s eye.\nThe candidate should be punctual, have a professional appearance, be willing to work as part of a team\nExcellent Written and Verbal Communication skills\nThe ability to work under pressure to meet set goals and deadlines.\nAbility to uphold the highest ethical standards. Must be an individual of high integrity.\nAbility to multi-task and is deadline driven\nStrong interpersonal, written and oral communication skills\n\nRequirements:\n2+ years supervisory experience.\n2+ years janitorial experience or experience with specialist floor maintenance.\nExperience in cleaning and restoring floor coverings such as carpet, tile, vinyl is preferred.\nMust be eligible to work within the United States for any employer.\nA valid driver’s license is preferred and clear to drive company vehicles.\nMust have reliable transportation to and from office during off shift hours.\nBasic computer skills to be able to access timecards, training and employment information.\nWork Environment is primarily indoors in commercial facilities during second and third shifts hours. The noise level in the work environment is usually quiet in office settings and moderate in other situations.\nPhysical demands include 1) walking 6 - 8+ hours, 2) Standing 6 - 8+ hours, 3) Bending 3 – 6 hours, 4) Squatting up to 3 hours 5) Lifting 26 – 70 lbs.\n\nAbout SOLID Surface Care, Inc.\nFounded in 1996 in Charlotte, NC, SOLID® Surface Care, Inc. is the nation’s largest self-performing facility care company. SOLID is revered for its breadth of science-based cleaning, enhanced disinfection expertise and world-class specialty surface care. We are passionate about being environmentally conscious with our methodologies and extending the life of every surface. Our well-trained teams deliver the highest level of cleaning, disinfecting, restoration, and maintenance for all hard and soft surfaces, while providing a best-in-class client experience.\n\nAt SOLID, we care for our people by offering challenging opportunities, career advancement paths, competitive benefits, and flexible schedules. We are committed to developing expertise in all we do and seek excellence in one another and every surface we touch. SOLID’s dynamic leadership team and colleagues promote a supportive, respectful open-door culture and strive to achieve the most effective ways to work with and care for each other.","company":"Solid Surface Care","rawCompany":"solid surface care","city":"Raleigh","state":"NC","isRemote":false,"isActive":false,"createdAt":"2026-08-09T14:55:02.695Z","occupations":[{"code":"37-1011.00","title":"First-Line Supervisors of Housekeeping and Janitorial Workers","slug":"first-line-supervisors-of-housekeeping-and-janitorial-workers"},{"code":"39-1022.00","title":"First-Line Supervisors of Personal Service Workers","slug":"first-line-supervisors-of-personal-service-workers"},{"code":"37-2011.00","title":"Janitors and Cleaners, Except Maids and Housekeeping Cleaners","slug":"janitors-and-cleaners-except-maids-and-housekeeping-cleaners"}],"industries":[{"code":"561720","title":"Janitorial Services","slug":"janitorial-services"},{"code":"561740","title":"Carpet and Upholstery Cleaning Services","slug":"carpet-and-upholstery-cleaning-services"},{"code":"561210","title":"Facilities Support Services","slug":"facilities-support-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Shift Lead","description":"Shift Lead\nShift Lead provides on-the-ground leadership to our Technicians to deliver the highest quality of preventative maintenance and restorative cleaning services for floor coverings and architectural surfaces in some of the most impressive commercial facilities in the world. The Shift Leader is able to work alone or lead small teams on surfaces including Carpet, Upholstery, Stone, Metal, Tile, Grout, Vinyl, Wood and Concrete. They are skilled at assessing surface conditions and deciding what methods are required to complete the work. They use their technical skill and leadership experience to direct the team to complete the work in the allotted time and are experts in using SOLID’s online portal to record specific job details. The candidate should punctual, have a smart appearance, be a good communicator and be willing to lead by example.\n\nResponsibilities:\nFollow company policies and ensure others follow policy.\nFollow posted schedules to arrive for work on time.\nCommunicate unexpected absence at earliest opportunity.\nVerify that all equipment (solutions and machines) for each job are loaded onto the vehicle\nFollow tag-out procedure for faulty equipment and teach others to do the same\nLoad and direct others to load and unload vehicles.\nTravel to job sites in company-provided vehicle.\nRefuel vehicles.\nMaintain safekeeping of client property keys during work hours.\nEnsure unique client security protocols are strictly adhered to.\nFollow safety guidelines and operating procedures for equipment and products.\nProvide on job training to technicians.\nUse online portals to record all job notes and pictures to ensure each job is completed to expectation.\nStop any unsafe actions and report poor behavior to the Operations Manager\nFollow instruction of Crew Leaders, Operations Assistants, Operations Managers, and Clients.\nMaintain and train others to maintain cleanliness of equipment, vehicles and warehouse.\nPerform basic repairs of equipment and tools.\nNotify Operations Manager of low-supplies of equipment and products.\nBe accessible by phone and email for shift change notifications.\nLead by example.\n\nWEEKLY or BI-WEEKLY:\n\nAttend team meetings.\n\nPERIODICALLY:\n\nOvernight travel to within the United States to assist other teams (consideration will be made to personal circumstances and performance)\nOvernight travel to participate in specialized group training events.\nAttend Performance Reviews with Operations Manager.\n\nPrimary Performance Measurements:\n\nZero client call backs\n100% training completed on time with passing scores\n100% following safety protocols\n\nTop Characteristics:\n\nAbility to travel up to 10% of the time as needed.\nWilling to learn new skills and train others.\nAttention to detail with a craftsman’s eye.\nThe candidate should be punctual, have a professional appearance, be willing to work as part of a team\nExcellent Written and Verbal Communication skills\nThe ability to work under pressure to meet set goals and deadlines.\nAbility to uphold the highest ethical standards. Must be an individual of high integrity.\nAbility to multi-task and is deadline driven\nStrong interpersonal, written and oral communication skills\n\nRequirements:\n2+ years supervisory experience.\n2+ years janitorial experience or experience with specialist floor maintenance.\nExperience in cleaning and restoring floor coverings such as carpet, tile, vinyl is preferred.\nMust be eligible to work within the United States for any employer.\nA valid driver’s license is preferred and clear to drive company vehicles.\nMust have reliable transportation to and from office during off shift hours.\nBasic computer skills to be able to access timecards, training and employment information.\nWork Environment is primarily indoors in commercial facilities during second and third shifts hours. The noise level in the work environment is usually quiet in office settings and moderate in other situations.\nPhysical demands include 1) walking 6 - 8+ hours, 2) Standing 6 - 8+ hours, 3) Bending 3 – 6 hours, 4) Squatting up to 3 hours 5) Lifting 26 – 70 lbs.\n\nAbout SOLID Surface Care, Inc.\nFounded in 1996 in Charlotte, NC, SOLID® Surface Care, Inc. is the nation’s largest self-performing facility care company. SOLID is revered for its breadth of science-based cleaning, enhanced disinfection expertise and world-class specialty surface care. We are passionate about being environmentally conscious with our methodologies and extending the life of every surface. Our well-trained teams deliver the highest level of cleaning, disinfecting, restoration, and maintenance for all hard and soft surfaces, while providing a best-in-class client experience.\n\nAt SOLID, we care for our people by offering challenging opportunities, career advancement paths, competitive benefits, and flexible schedules. We are committed to developing expertise in all we do and seek excellence in one another and every surface we touch. SOLID’s dynamic leadership team and colleagues promote a supportive, respectful open-door culture and strive to achieve the most effective ways to work with and care for each other.","datePosted":"2026-08-09T14:55:02.695Z","dateModified":"2026-08-09T14:55:02.695Z","hiringOrganization":{"@type":"Organization","name":"Solid Surface Care","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Raleigh","addressRegion":"NC","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"b895435815bfc7553bd2b5ad"},"url":"https://jobsearcher.com/jobs/b895435815bfc7553bd2b5ad"}}