{"schemaVersion":"jobsearcher.job.v1","id":"b87284aad8d27d5513c24457","url":"https://jobsearcher.com/jobs/b87284aad8d27d5513c24457","canonicalUrl":"https://jobsearcher.com/jobs/b87284aad8d27d5513c24457","title":"Coordinator, Remote Interpreting Services","description":"MasterWord, a leading woman-owned Language Service Provider globally. For over three decades, we've been there alongside public organizations, NGOs, healthcare systems, and educational institutions, providing language and communication access ensuring that no language and no person is left behind.\n\nConsistent with our mission, \"Connecting People Across Language and Culture\", MasterWord combines the best in human talent and language technology and is driven by heart, excellence, and integrity, fostering continual learning and a commitment to give back to the communities we serve. We have been recognized as the Top Workplace by the Houston Chronicle in 2022 and are the 2023 Gulf South Winner of the Ernst & Young Entrepreneur of the Year.\n\nWe provide a competitive salary along with comprehensive benefits. Our work environment is both casual and professional, fostering continuous learning and growth within the company. If you're passionate about growth, creativity, and making a real impact, join our innovative team! We are growing and are seeking a Coordinator to join our Remote Interpreting Services Team.\n\nCoordinator, Remote Interpreting Services\n\nCoordinate remote language services between customers and language professionals and provide interpretation and translation services by performing the following duties:\n\nStatus: Full-time\n\nLocation: Remote\n\nRoles and Responsibilities:\n\nGeneral duties include:\n\nSupport remote interpreting projects as needed\nRespond to inquiries and resolve issues submitted by customers and language professionals\nCommunicate with clients regarding project status and any project-related issues\nWork closely with other key teams/team members and escalate unresolved issues to appropriate personnel\nProvide excellent customer service and fulfill customer needs to ensure satisfaction\nEnsure total client satisfaction on output quality and project completion schedules\nFollow up on requests when necessary to obtain additional information needed for remote language services projects\nWork with team members each day to ensure customer satisfaction and create long-lasting customer relationships\nDaily and constant monitoring of reports and address service requests\nIdentify and review any technical problems, and communicate issue resolutions with department\nHandle sensitive and confidential data in accordance with company privacy, HIPAA, and security policies\nAssist with recruiting and onboarding interpreters\nProvide interpreting and translation services when needed for a variety of domains; legal, general medical, mental health, technical, business, and other documentation\nAudit a representative sample of calls to ensure quality and take appropriate action as required\nProvide scheduled on-call support, as needed.\nAnd other duties as assigned\n\nEducation/Experience:\n\nAssociate degree or equivalent from a two-year college and one to two years of related experience and/or training; or an equivalent combination of education and experience.\n\nRequired Qualifications:\n\nFluency in spoken and written English Language\nFluency in a second language (spoken and written)\nProven de-escalation skills\nExceptional organizational, communication, and phone skills\nProfound specialized knowledge and the ability to communicate specialized information in another language in a purposeful and target-group oriented manner\nDetail oriented and proactive\nAbility to work independently and multi-task\nGood problem-solving ability\nExcellent ability to listen\nExcellent negotiation skills\nCreativity and resourcefulness\nExcellent proficiency in general computer applications including MS Office and Word Perfect\nWillingness to work occasional extended hours to meet client project requirements and provide after-hours on-call support when required\n\nAdditional Preferred Skills:\n\nMicrosoft Word, Excel, PowerPoint, and Outlook\n\nCustomer service experience\n\nEEO/M/F/D/V","company":"Masterword Services","rawCompany":"masterword services","isRemote":true,"isActive":false,"createdAt":"2026-08-19T20:06:22.515Z","occupations":[{"code":"27-3091.00","title":"Interpreters and Translators","slug":"interpreters-and-translators"},{"code":"21-1099.00","title":"Community and Social Service Specialists, All Other","slug":"community-and-social-service-specialists-all-other"},{"code":"43-4171.00","title":"Receptionists and Information Clerks","slug":"receptionists-and-information-clerks"}],"industries":[{"code":"541930","title":"Translation and Interpretation Services","slug":"translation-and-interpretation-services"},{"code":"541990","title":"All Other Professional, Scientific, and Technical Services","slug":"all-other-professional-scientific-and-technical-services"},{"code":"611710","title":"Educational Support Services","slug":"educational-support-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Coordinator, Remote Interpreting Services","description":"MasterWord, a leading woman-owned Language Service Provider globally. For over three decades, we've been there alongside public organizations, NGOs, healthcare systems, and educational institutions, providing language and communication access ensuring that no language and no person is left behind.\n\nConsistent with our mission, \"Connecting People Across Language and Culture\", MasterWord combines the best in human talent and language technology and is driven by heart, excellence, and integrity, fostering continual learning and a commitment to give back to the communities we serve. We have been recognized as the Top Workplace by the Houston Chronicle in 2022 and are the 2023 Gulf South Winner of the Ernst & Young Entrepreneur of the Year.\n\nWe provide a competitive salary along with comprehensive benefits. Our work environment is both casual and professional, fostering continuous learning and growth within the company. If you're passionate about growth, creativity, and making a real impact, join our innovative team! We are growing and are seeking a Coordinator to join our Remote Interpreting Services Team.\n\nCoordinator, Remote Interpreting Services\n\nCoordinate remote language services between customers and language professionals and provide interpretation and translation services by performing the following duties:\n\nStatus: Full-time\n\nLocation: Remote\n\nRoles and Responsibilities:\n\nGeneral duties include:\n\nSupport remote interpreting projects as needed\nRespond to inquiries and resolve issues submitted by customers and language professionals\nCommunicate with clients regarding project status and any project-related issues\nWork closely with other key teams/team members and escalate unresolved issues to appropriate personnel\nProvide excellent customer service and fulfill customer needs to ensure satisfaction\nEnsure total client satisfaction on output quality and project completion schedules\nFollow up on requests when necessary to obtain additional information needed for remote language services projects\nWork with team members each day to ensure customer satisfaction and create long-lasting customer relationships\nDaily and constant monitoring of reports and address service requests\nIdentify and review any technical problems, and communicate issue resolutions with department\nHandle sensitive and confidential data in accordance with company privacy, HIPAA, and security policies\nAssist with recruiting and onboarding interpreters\nProvide interpreting and translation services when needed for a variety of domains; legal, general medical, mental health, technical, business, and other documentation\nAudit a representative sample of calls to ensure quality and take appropriate action as required\nProvide scheduled on-call support, as needed.\nAnd other duties as assigned\n\nEducation/Experience:\n\nAssociate degree or equivalent from a two-year college and one to two years of related experience and/or training; or an equivalent combination of education and experience.\n\nRequired Qualifications:\n\nFluency in spoken and written English Language\nFluency in a second language (spoken and written)\nProven de-escalation skills\nExceptional organizational, communication, and phone skills\nProfound specialized knowledge and the ability to communicate specialized information in another language in a purposeful and target-group oriented manner\nDetail oriented and proactive\nAbility to work independently and multi-task\nGood problem-solving ability\nExcellent ability to listen\nExcellent negotiation skills\nCreativity and resourcefulness\nExcellent proficiency in general computer applications including MS Office and Word Perfect\nWillingness to work occasional extended hours to meet client project requirements and provide after-hours on-call support when required\n\nAdditional Preferred Skills:\n\nMicrosoft Word, Excel, PowerPoint, and Outlook\n\nCustomer service experience\n\nEEO/M/F/D/V","datePosted":"2026-08-19T20:06:22.515Z","dateModified":"2026-08-19T20:06:22.515Z","hiringOrganization":{"@type":"Organization","name":"Masterword Services","sameAs":"https://jobsearcher.com"},"jobLocationType":"TELECOMMUTE","applicantLocationRequirements":{"@type":"Country","name":"US"},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"b87284aad8d27d5513c24457"},"url":"https://jobsearcher.com/jobs/b87284aad8d27d5513c24457"}}