Customer Service Representative - Billing

Veolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia Group designs and implements innovative solutions for decarbonization, depollution, and resource regeneration, supporting communities and industries in their ecological transformation. Within this framework, Veolia's Water Technology Business brings together a dedicated team of experienced professionals committed to tackling the world’s most complex challenges related to water scarcity, quality, productivity, and energy. Together, we pursue a shared mission to create a more sustainable future.Job Description Job SummaryThis role is responsible for managing all aspects of the billing cycle, ensuring accurate and timely invoice processing, and maintaining strong customer relationships through efficient resolution of billing inquiries.Key Characteristics Strong customer service mentalityAttention to detail and effective organizational skillsAbility to manage and track multiple activities Ability to learn and apply policies and procedures to daily workEffective communication skillsProfessional interaction and collaboration with internal and external customersDuties & Responsibilities Process and generate accurate customer invoices in a timely mannerInvestigate and resolve customer invoice issues to facilitate cash collectionMaintain billing systems and customer accountsReview and verify billing information against various customer contracts and translate the billing strategy into SAP Reconcile billing records and reportsCoordinate with sales and accounting teams to ensure billing accuracyMaintain organized billing documentation and recordsAssist in month-end closing proceduresDevelop and enhance reporting around POs, customer invoicing summaries, and more to better communicate our financial performance with account managers and finance teamsMaintain PO table within SAP and for individual customers proactively to ensure timely entitlement captureImprove invoicing processes to simplify current procedures as well as maintain current procedures.Other projects as assigned QualificationsKnowledge, Skills & Abilities Problem-solving abilityAbility to work under pressure in a fast-paced environmentStrong analytical, organization, and time management skillsStrong verbal and written communication skillsStrategic thinker and results orientedTeam playerEducation & ExperienceRequired:2 years of experience in billing, invoicing, accounts receivable or related field2 years Customer Service experience2 years SAP experience or equivalent Proficiency in spreadsheets such as Microsoft Excel or Google SheetsExperience with electronic billing systemsPreferred:Bachelor's degree in Accounting or FinanceKnowledge of accounting principles and practicesExperience in high-volume billing environmentWorking Conditions Hybrid with 3 days / week in the office with Wednesdays mandatory if located in Norfolk, VARare travel possibleAdditional InformationWe realize diverse teams make smarter decisions, deliver better results, and build stronger communities. We’re an organization that champions diversity and inclusion at every rung of the ladder and are proud to be an equal opportunity workplace.Medical, Dental, & Vision Insurance Starting Day 1!Life InsurancePaid Time OffPaid HolidaysParental Leave401(k) Plan - 3% default contribution plus matching!Flexible Spending & Health Saving AccountsAD&D InsuranceDisability InsuranceTuition ReimbursementDisclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.****Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity****Veolia does not accept unsolicited resumes from external recruiting firms. All vendors must have a current and fully executed MSA on file before submitting candidates. Any unsolicited resumes and candidate profiles will be deemed the property of the company and no fee will be due.As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.