IT Service Manager - Service Management Office

What makes your job ex­cit­ingBackoffice activities in an international customer environment,Management of invoice preparation and - the provision of procedural support for technical and organizational customer inquiries.Providing support for transitions and re-transitions as a representative from the teamCreating and maintaining a wide variety of data records,Processing commercial tickets,Clarifying requirements with the customer (in writing or orally),Creating offers according to specifications,Ideally, experience in dealing with customers and in the back officeWhat awaits youChallenging and varying assignments with world market leaders and hidden championsVast opportunities for building, nurturing and honing your skills through regular knowledge exchange with our experts Autonomy, flexibility in your daily workExtensive opportunities for growth and professional development supported through our mentoring system and onsite training programs in GermanySecure role in a friendly, open-minded, and committed teamAttractive salary package; social insurance and private medical insurance40 hours per week following the Egyptian vacation system, weekend on Friday & SaturdayYour tal­entsBachelor’s degree in Information Technology, Computer Science, or a related field.Relevant certifications (e.g., ITIL, PMP) are a plus.Previous experience in IT service management or a related role in a Backoffice environment.Strong understanding of IT service management frameworksThe ideal candidate will possess experience in similar areas such as team assistance, support, or back office.Basic Knowledge in one or more of the following areas: managed services, data centers, Azure, hosting, PaaS, IaaS and/ or service transitionStrong customer orientation and persuasiveness, and good skills in using Microsoft Office products.Additionally, the ability to demonstrate technical IT understanding.Very good English skills (German an advantage) is essential.This is what you can look for­ward toValu­able per­sonal free­domA high level of self-responsibility & creative flexibility – providing you with the freedom to incorporate your personality, your rhythm, and your ideas.In­nov­at­ive SpiritBenefit from an innovative, agile, and dynamic work environment that encourages you to stay up-to-date and enables you to introduce new ideas.Great pro­spectsCreate the career you want and benefit from our digital learning platform “One Academy”, practice-oriented career models, systematic knowledge exchange and -expansion with experienced colleagues, as well as dedicated promotion programs.At­tract­ive bo­nuses & dis­countsBenefit from employee bonuses and numerous discounts, e.g. 4G sim cards, Uber, bakeries, shops, ladies spa.Health in­sur­anceYou get private health insurance after 6 months with the company.We Are OneSolidarity, trust, and appreciation are the basis for your and our success – and respectful cooperation on equal footing. You will experience this special Spirit from the first day of our cross-departmental Group-Starter Training and regular joint events and trips.About All For One EgyptOne world for making it all happen - what would it be like to be part of it?More than 4,500 clients, predominantly in the German-speaking mid-market, count on All for One for Business Consulting, SAP and Microsoft solution implementation and operations, as well as on custom software (product) development.Our Regional Delivery Center in Alexandria, Egypt, plays a pivotal role in this mission. With a growing team of more than 120 highly skilled professionals, the Alexandria unit contributes significantly to the success of our clients by delivering innovative solutions and ensuring seamless collaboration with our strategic Technology and Solution Partners SAP and Microsoft.We are the number-one SAP partner worldwide in terms of customer base and a Microsoft Gold Partner.01Suc­cess­ful and con­sist­entThe roots of our Regional Delivery Center in Alexandria, Egypt can be traced back to 2005, when POET Egypt, a renowned eCommerce and software development firm was established.02A strong & grow­ing team120 experts are looking forward to you03Ex­cel­lent SAP ex­pert­iseWe are the number-one SAP partner worldwide in terms of customer base and a Microsoft Gold Partner.04Great po­ten­tial, great goalsAs part of the All for One Group, we are one of the largest SAP partners worldwide. Our goal: to make our customers number 1Apply Now!Your Con­tact Per­sonSherine Abou Youssef Expert Talent AcquisitionContact us by e-mail