Dispensary Security Agent - Wilmington

The Dispensary Security Agent is responsible for maintaining a safe, secure, and compliant retail environment in accordance with Ohio Division of Cannabis Control (DCC) regulations, internal SOPs, and company operational standards. This role protects patients, customers, team members, inventory, and company assets while supporting professional and welcoming guest experience. Security Agents serve as the first and last point of contact for customers entering and exiting the dispensary and play a critical role in regulatory compliance, incident prevention, and de-escalation.Key ResponsibilitiesSecurity & Asset ProtectionMonitor all entry/exit points and verify valid government-issued identification prior to entryEnforce age and access requirements in compliance with Ohio DCC regulations. Monitor sales floor, vault areas, and perimeter through active patrols and surveillance systemsMaintain awareness of all camera coverage zones and report blind spots or technical issues immediatelyDeter theft, diversion, loitering, or suspicious activitySecure facility at opening and closing in coordination with leadershipCompliance & DocumentationEnsure strict adherence to Ohio Administrative Code 1301:18 and internal cannabis control policies. Document incidents thoroughly using company reporting systems. Assist with regulatory inspections and audits as requested. Maintain visitor logs and vendor check-in procedures. Verify transport manifests upon receipt of deliveries (as directed by management)Guest & Team Support Provide professional, calm, and welcoming first contact for all guests De-escalate conflicts using approved techniques. Support leadership during disruptive customer situations. Maintain clear communication with Managers, Supervisors, and Intake teams. Ensure lobby capacity and flow remain orderly and compliantEmergency ResponseRespond to alarms, disturbances, or emergency situations. Execute emergency protocols (fire, severe weather, medical, security threats). Coordinate with law enforcement or emergency responders when necessary Maintain CPR/First Aid certification (if required by company)RequirementsRequired QualificationsMust be at least 21 years of age. High school diploma or equivalent. Previous security, law enforcement, military, or asset protection experience preferred. Ability to pass background screening in accordance with Ohio cannabis regulations. Valid driver's license (if required for armored escort or site patrol duties). Strong observation, communication, and conflict resolution skillsPreferred Qualifications Experience in highly regulated industries (cannabis, pharmacy, banking, gaming) Knowledge of METRC compliance environments (awareness level). De-escalation or crisis prevention training. CPR / First Aid CertificationPhysical Requirements Ability to stand for extended periods (8-10 hours). Ability to lift up to 30 lbs. Ability to respond quickly to emergencies. Ability to work evenings, weekends, and holidays as scheduledCore CompetenciesProfessionalism under pressure Situational awareness Integrity & discretion Clear chain-of-command communication Regulatory compliance mindset Customer service orientationBenefitsKing City Gardens offers competitive health insurance to employees along with employee discounts at its dispensaries.