{"schemaVersion":"jobsearcher.job.v1","id":"b841b247b4dcee5541c99441","url":"https://jobsearcher.com/jobs/b841b247b4dcee5541c99441","canonicalUrl":"https://jobsearcher.com/jobs/b841b247b4dcee5541c99441","title":"Contact Center Associate I (Remote)","description":"Contact Center Associate I (Remote)Since 2002, TicketNetwork has served the ticketing and event industry as the go-to platform team for promoters, venues, and resale operators looking to manage and grow their ticketing business. Offering cutting edge e-commerce technology, affiliate marketing, and unrivaled expertise in the entertainment industry, TicketNetwork has been providing top-tier, customizable solutions to provide great service to consumers and clients alike.We're seeking a motivated and customer-focused professional to join our team as a Contact Center Associate I. experienced Contact Center Associate I.Primary Responsibilities:Fielding inbound support calls, chats and emails, with the intent of resolving all customer concerns on the first contact.Contacting supply teams via telephone to discuss and confirm delivery details, and updates.Relaying delivery information to clientsActing as a liaison via internal chats and email communications between retail clients and the Fulfillment TeamFields inbound support calls for partner sitesTroubleshooting and answering general questions related to client ticket requestsContacts Broker partners via telephone to discuss and confirm delivery details, and updatesCoordinates delivery updates with clientsCommunicates with other internal departments as necessaryOther tasks as assigned by managementRequired Experience:At least one year of experience working in a high volume call center job.At least one year of experience in a professional customer service positionOther Requirements:This position is 100% remote. Candidates must have reliable equipment and high-speed internet to be able to work remotely.Shift:Varying shifts availableFull timeMust be able to work SaturdaysBenefits:Generous PTO, Floating Holidays and Mental Health daysComprehensive Health, Dental & Vision InsuranceCompany paid Life InsuranceCompany Match on 401(k) Retirement savingsComplimentary event ticketsMonthly performance-based incentivesEqual Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.","company":"Ticketnetwork","rawCompany":"ticketnetwork","isRemote":true,"isActive":false,"createdAt":"2026-07-04T05:10:51.163Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"43-4181.00","title":"Reservation and Transportation Ticket Agents and Travel Clerks","slug":"reservation-and-transportation-ticket-agents-and-travel-clerks"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"},{"code":"711320","title":"Promoters of Performing Arts, Sports, and Similar Events without Facilities","slug":"promoters-of-performing-arts-sports-and-similar-events-without-facilities"},{"code":"711310","title":"Promoters of Performing Arts, Sports, and Similar Events with Facilities","slug":"promoters-of-performing-arts-sports-and-similar-events-with-facilities"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Contact Center Associate I (Remote)","description":"Contact Center Associate I (Remote)Since 2002, TicketNetwork has served the ticketing and event industry as the go-to platform team for promoters, venues, and resale operators looking to manage and grow their ticketing business. Offering cutting edge e-commerce technology, affiliate marketing, and unrivaled expertise in the entertainment industry, TicketNetwork has been providing top-tier, customizable solutions to provide great service to consumers and clients alike.We're seeking a motivated and customer-focused professional to join our team as a Contact Center Associate I. experienced Contact Center Associate I.Primary Responsibilities:Fielding inbound support calls, chats and emails, with the intent of resolving all customer concerns on the first contact.Contacting supply teams via telephone to discuss and confirm delivery details, and updates.Relaying delivery information to clientsActing as a liaison via internal chats and email communications between retail clients and the Fulfillment TeamFields inbound support calls for partner sitesTroubleshooting and answering general questions related to client ticket requestsContacts Broker partners via telephone to discuss and confirm delivery details, and updatesCoordinates delivery updates with clientsCommunicates with other internal departments as necessaryOther tasks as assigned by managementRequired Experience:At least one year of experience working in a high volume call center job.At least one year of experience in a professional customer service positionOther Requirements:This position is 100% remote. Candidates must have reliable equipment and high-speed internet to be able to work remotely.Shift:Varying shifts availableFull timeMust be able to work SaturdaysBenefits:Generous PTO, Floating Holidays and Mental Health daysComprehensive Health, Dental & Vision InsuranceCompany paid Life InsuranceCompany Match on 401(k) Retirement savingsComplimentary event ticketsMonthly performance-based incentivesEqual Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.","datePosted":"2026-07-04T05:10:51.163Z","dateModified":"2026-07-04T05:10:51.163Z","hiringOrganization":{"@type":"Organization","name":"Ticketnetwork","sameAs":"https://jobsearcher.com"},"jobLocationType":"TELECOMMUTE","applicantLocationRequirements":{"@type":"Country","name":"US"},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"b841b247b4dcee5541c99441"},"url":"https://jobsearcher.com/jobs/b841b247b4dcee5541c99441"}}