{"schemaVersion":"jobsearcher.job.v1","id":"b833f5167b0df976607e2acf","url":"https://jobsearcher.com/jobs/b833f5167b0df976607e2acf","canonicalUrl":"https://jobsearcher.com/jobs/b833f5167b0df976607e2acf","title":"Knowledge Program Manager","description":"To enhance customer support initiatives, the full-time salaried Knowledge Program Manager will develop and manage knowledge management strategies and processes in a remote setting. Key responsibilities Design and implement knowledge management frameworks to improve customer support efficiency Collaborate with cross-functional teams to ensure the accuracy and relevance of knowledge base content Analyze performance metrics to identify areas for improvement and drive continuous enhancements Required qualifications Proven experience in knowledge management or related field Strong understanding of customer support operations and best practices Experience with knowledge management tools and platforms Ability to work collaboratively in a remote team environment Relevant degree or equivalent experience in a related discipline","company":"Virtual Vocations","rawCompany":"virtual vocations","city":"Denver","state":"CO","isRemote":false,"isActive":false,"createdAt":"2026-10-29T13:40:56.441Z","occupations":[{"code":"13-1151.00","title":"Training and Development Specialists","slug":"training-and-development-specialists"},{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"},{"code":"11-3131.00","title":"Training and Development Managers","slug":"training-and-development-managers"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541611","title":"Administrative Management and General Management Consulting Services","slug":"administrative-management-and-general-management-consulting-services"},{"code":"611430","title":"Professional and Management Development Training","slug":"professional-and-management-development-training"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Knowledge Program Manager","description":"To enhance customer support initiatives, the full-time salaried Knowledge Program Manager will develop and manage knowledge management strategies and processes in a remote setting. Key responsibilities Design and implement knowledge management frameworks to improve customer support efficiency Collaborate with cross-functional teams to ensure the accuracy and relevance of knowledge base content Analyze performance metrics to identify areas for improvement and drive continuous enhancements Required qualifications Proven experience in knowledge management or related field Strong understanding of customer support operations and best practices Experience with knowledge management tools and platforms Ability to work collaboratively in a remote team environment Relevant degree or equivalent experience in a related discipline","datePosted":"2026-10-29T13:40:56.441Z","dateModified":"2026-10-29T13:40:56.441Z","hiringOrganization":{"@type":"Organization","name":"Virtual Vocations","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Denver","addressRegion":"CO","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"b833f5167b0df976607e2acf"},"url":"https://jobsearcher.com/jobs/b833f5167b0df976607e2acf"}}