Key Holder

Key Holder Fort Worth, TX Part-time About Us: Located in the heart of the Fort Worth Stockyards, the John Wayne: An American Experience (“John Wayne Museum”) is a unique cultural institution with a mission to preserve the legacy of the iconic American, John Wayne. Our 14,000-square-foot facility recently underwent an exciting expansion and remodel, focused on optimizing exhibit space, introducing rotating exhibitions, significantly expanding our retail area and offering private event rentals throughout the space. As the primary public-facing institution for John Wayne's legacy, we are actively seeking an experienced and dedicated Assistant Manager to support the Retail Sales Manager in the operations and spearhead our growth. Position Overview: The Key Holder will work closely with the Retail Sales Manager and Assistant Manager to manage the day-to-day operations of John Wayne: An American Experience, a 14,000 square foot Exhibit and Retail space. Responsible for all the tactical and practical duties, including the opening and closing of both spaces, stocking inventory, selling, customer service, and managing all other daily operations. Key Elements of the Role: Provide direction and leadership to sales associates in the absence of management. Responsible for the opening and closing of the Exhibit and Retail spaces, including cash register procedures. Setting the priorities of projects and other objectives for the day Provide excellent customer service on the selling floor, in the fitting room and at the cash wrap. Monitor store to ensure optimal floor coverage and floor management, including inventory and replenishment. Handle and resolve any customer and operational concerns or emergencies. Handle the online and retail ticketing system. Optimize sales opportunities through established merchandising strategies. Ensure store compliance with health and safety regulations and state and federal labor laws. Must be able to lift a minimum of 20 pounds. Weekend and holiday availability a must. Performs other duties as assigned. Qualifications: 3 years of direct retail experience, 1 year of supervisory or management experience. Highschool diploma and or GED equivalent required, associate degree or higher preferred Excellent verbal communication skills Excellent active listening skills Excellent sales and customer service skills Extensive knowledge of the merchandise sold Ability to anticipate customers’ needs Ability to recommend merchandise to customers. Ability to operate or to quickly learn the store’s point-of-sale system. Strong work ethic, responsive, diligent, and attention to detail Ability to work a flexible schedule Experience with online and retail ticketing systems a plus Business casual appearance and attire required Core Competencies: Communications skills – The ability to gather information and effectively articulate instructions in a manner that is understandable and clear to all type of audiences. Demonstrate active listening. Problem solving skills – Demonstrated ability to work through details of a problem to reach a methodical solution through facts and insight. Decision-making – The ability to keep a project or tasking moving forward through the confidence needed to determine the best solutions. Initiative - The ability to move tasks forward without constant direction. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.