{"schemaVersion":"jobsearcher.job.v1","id":"b80b321e5aa3fc01b82e0159","url":"https://jobsearcher.com/jobs/b80b321e5aa3fc01b82e0159","canonicalUrl":"https://jobsearcher.com/jobs/b80b321e5aa3fc01b82e0159","title":"Sr. Technical Services Representative","description":"Classification:\n\nSalary\n\nJob Description:\n\nAre you looking for a new challenge? Passionate about innovation? Want to work for a global company that values integrity, teamwork, and loyalty?\n\nAt LATICRETE International, we aim to be the leading construction brand trusted globally for high-performance tile and stone installation systems and building finishing solutions. We’ve been in business for over 65 years, family-owned for three generations, and can be found in over 100 countries. The Hartford Business Journal even named us one of Connecticut’s top family-owned companies in 2017!\n\nWe don't just make innovative, industry-leading products. Our purpose is to improve the built world and the lives of those who build it. We strive to connect with, engage with and improve the lives of our employees, our customers, our partners, and the global communities in which we operate.\n\nWe are seeking passionate and ambitious employees who want to make a difference not just within our organization, but within their communities, our industry, and the world. If that sounds like you, then what are you waiting for? Join the family and expand your horizons!\n\nJust some of our benefits:\n\nMedical\nDental\nVision\n401k\nTuition reimbursement\n13 paid holidays in addition to paid vacation and sick time\nFlexible spending\nLife Insurance, AD&D and Supplemental Insurance\n\nPOSITION SUMMARY\n\nThe Technical Services Representative provides technical services to both internal and external customers through phone calls, website chats, emails, etc. and works to resolve complaints and issues in a timely manner.\n\nThis position supports the installation and use of physical building materials. It is not an IT, software, or systems support role.\n\nESSENTIAL DUTIES AND RESPONSIBILITIES\n\nAdditional duties and responsibilities may be assigned, as necessary.\n\n1. Customer Interactions (80%)\n\nProvide technical services to architects, contractors, distributors, specifiers, engineers, homeowners, and internal customers through phone calls, website chat feature, emails, etc. to provide information on proper material selection, installation methods and supporting information.\nWork on the investigation and settlement of customer complaints as assigned through SalesForce diplomatically and in a professional manner within authorized limits. Place complaint settlement product orders and/or check requests.\nCoordinate incoming requests for technical support and training with sales and field Technical Representatives.\nFollow up requests from field representatives and distributors to establish contact between contractors and design teams.\nCoordinate and participate in job site visits.\nUpdate complaints in Salesforce as new information is attained.\nResolve complaints quickly and in a mutually beneficial manner.\nHelp Technical Service Supervisor ensure departmental procedures and adequate internal controls are followed through the department.\nAssist Supervisor with analysis of Technical Services activities and report trends and needs, as necessary.\n\n2. Internal Support (10%)\n\nSupport Technical Services training programs, as directed.\nCreate and update technical data sheets and technical advisories.\nReview and approve technical literature, packaging, data sheets, and Marketing collateral.\nRepresent Technical Services ISO quality system reviews and audits.\nWork / learn to increase product and industry knowledge and becoming a subject matter expert.\n\n3. Special Projects, Housekeeping, and Assignments (10%)\n\nParticipate in implementation or improvement initiatives associated with Technical Services.\nHelp design and implement procedures and online tools for vendor supplied products.\nWork with Marketing to provide specifications, CAD details and BIM content to third party vendors for inclusion on their websites or specification generating tools.\nCreate and update FAQs for inclusion on website FAQ page.\nHelp DEVOPS develop tools for LATICRETE website for STRATA_HEAT and custom shower pans and drains to aid customer in choosing and ordering products.\nEnter information into Salesforce for new Accounts, Contacts and Projects which are Technical Services generated.\nUpdate complaints in Salesforce as new information is attained.\n\nREQUIRED SKILLS & QUALIFICATIONS\n\nTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\n\nMinimum of 3 yrs. experience in construction industry.\n\nMinimum of 2 yrs. of experience in Technical Services or comparable industry experience.\n\nExperience with Salesforce and JD Edwards preferred.\n\nKnowledge of tile/stone installation methods, construction assemblies, jobsite conditions, building materials, field application, substrates, mortars / adhesives/coatings is a plus.\n\nKnowledge of architecture and construction methods a plus.\n\nKnowledge of LATICRETE product lines, applications, construction practices and materials a plus.\n\nExperience in tile, stone, concrete, flooring, or construction materials\n\nAbility to read and interpret installation instructions and industry standards\n\nFamiliarity with jobsite conditions, substrates, and building assemblies\n\nSpecialized Skills, Requirements and Experience:\n\nHigh School Diploma: Degree preferred.\n\nStrong interpersonal, written, and verbal communications skills.\n\nComputer skills: Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint, Teams, etc.) and Outlook.\n\nFluency in second language, preferred.\n\nTeam cooperation – maintain a positive cooperative attitude with all employees at LATICRETE and all customers (internal and external).\n\nPhysical Requirements:\n\nPhysical ability to lift and carry 50 lbs. (22.7 kg) repeatedly.\n\nPush/pull: Must be able to push/pull 50 lbs.\n\nStand: Must be able to stand 20% of the day or more.\n\nSitting: Must be able to sit for 80% of the day or more.\n\nTwisting/Bending: Must be able to twist/bend 25% of the day.\n\nSquatting, climbing and/or crawling: 10% of the day\n\nTravel Requirement:\n\nMust be able to travel up to 20%","company":"LATICRETE International","rawCompany":"laticrete international","city":"Springfield","state":"MO","isRemote":false,"isActive":false,"createdAt":"2026-08-27T13:17:55.912Z","occupations":[{"code":"41-4011.00","title":"Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products","slug":"sales-representatives-wholesale-and-manufacturing-technical-and-scientific-products"},{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"41-4012.00","title":"Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products","slug":"sales-representatives-wholesale-and-manufacturing-except-technical-and-scientific-products"}],"industries":[{"code":"238340","title":"Tile and Terrazzo Contractors","slug":"tile-and-terrazzo-contractors"},{"code":"238990","title":"All Other Specialty Trade Contractors","slug":"all-other-specialty-trade-contractors"},{"code":"423390","title":"Other Construction Material Merchant Wholesalers","slug":"other-construction-material-merchant-wholesalers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Sr. Technical Services Representative","description":"Classification:\n\nSalary\n\nJob Description:\n\nAre you looking for a new challenge? Passionate about innovation? Want to work for a global company that values integrity, teamwork, and loyalty?\n\nAt LATICRETE International, we aim to be the leading construction brand trusted globally for high-performance tile and stone installation systems and building finishing solutions. We’ve been in business for over 65 years, family-owned for three generations, and can be found in over 100 countries. The Hartford Business Journal even named us one of Connecticut’s top family-owned companies in 2017!\n\nWe don't just make innovative, industry-leading products. Our purpose is to improve the built world and the lives of those who build it. We strive to connect with, engage with and improve the lives of our employees, our customers, our partners, and the global communities in which we operate.\n\nWe are seeking passionate and ambitious employees who want to make a difference not just within our organization, but within their communities, our industry, and the world. If that sounds like you, then what are you waiting for? Join the family and expand your horizons!\n\nJust some of our benefits:\n\nMedical\nDental\nVision\n401k\nTuition reimbursement\n13 paid holidays in addition to paid vacation and sick time\nFlexible spending\nLife Insurance, AD&D and Supplemental Insurance\n\nPOSITION SUMMARY\n\nThe Technical Services Representative provides technical services to both internal and external customers through phone calls, website chats, emails, etc. and works to resolve complaints and issues in a timely manner.\n\nThis position supports the installation and use of physical building materials. It is not an IT, software, or systems support role.\n\nESSENTIAL DUTIES AND RESPONSIBILITIES\n\nAdditional duties and responsibilities may be assigned, as necessary.\n\n1. Customer Interactions (80%)\n\nProvide technical services to architects, contractors, distributors, specifiers, engineers, homeowners, and internal customers through phone calls, website chat feature, emails, etc. to provide information on proper material selection, installation methods and supporting information.\nWork on the investigation and settlement of customer complaints as assigned through SalesForce diplomatically and in a professional manner within authorized limits. Place complaint settlement product orders and/or check requests.\nCoordinate incoming requests for technical support and training with sales and field Technical Representatives.\nFollow up requests from field representatives and distributors to establish contact between contractors and design teams.\nCoordinate and participate in job site visits.\nUpdate complaints in Salesforce as new information is attained.\nResolve complaints quickly and in a mutually beneficial manner.\nHelp Technical Service Supervisor ensure departmental procedures and adequate internal controls are followed through the department.\nAssist Supervisor with analysis of Technical Services activities and report trends and needs, as necessary.\n\n2. Internal Support (10%)\n\nSupport Technical Services training programs, as directed.\nCreate and update technical data sheets and technical advisories.\nReview and approve technical literature, packaging, data sheets, and Marketing collateral.\nRepresent Technical Services ISO quality system reviews and audits.\nWork / learn to increase product and industry knowledge and becoming a subject matter expert.\n\n3. Special Projects, Housekeeping, and Assignments (10%)\n\nParticipate in implementation or improvement initiatives associated with Technical Services.\nHelp design and implement procedures and online tools for vendor supplied products.\nWork with Marketing to provide specifications, CAD details and BIM content to third party vendors for inclusion on their websites or specification generating tools.\nCreate and update FAQs for inclusion on website FAQ page.\nHelp DEVOPS develop tools for LATICRETE website for STRATA_HEAT and custom shower pans and drains to aid customer in choosing and ordering products.\nEnter information into Salesforce for new Accounts, Contacts and Projects which are Technical Services generated.\nUpdate complaints in Salesforce as new information is attained.\n\nREQUIRED SKILLS & QUALIFICATIONS\n\nTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\n\nMinimum of 3 yrs. experience in construction industry.\n\nMinimum of 2 yrs. of experience in Technical Services or comparable industry experience.\n\nExperience with Salesforce and JD Edwards preferred.\n\nKnowledge of tile/stone installation methods, construction assemblies, jobsite conditions, building materials, field application, substrates, mortars / adhesives/coatings is a plus.\n\nKnowledge of architecture and construction methods a plus.\n\nKnowledge of LATICRETE product lines, applications, construction practices and materials a plus.\n\nExperience in tile, stone, concrete, flooring, or construction materials\n\nAbility to read and interpret installation instructions and industry standards\n\nFamiliarity with jobsite conditions, substrates, and building assemblies\n\nSpecialized Skills, Requirements and Experience:\n\nHigh School Diploma: Degree preferred.\n\nStrong interpersonal, written, and verbal communications skills.\n\nComputer skills: Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint, Teams, etc.) and Outlook.\n\nFluency in second language, preferred.\n\nTeam cooperation – maintain a positive cooperative attitude with all employees at LATICRETE and all customers (internal and external).\n\nPhysical Requirements:\n\nPhysical ability to lift and carry 50 lbs. (22.7 kg) repeatedly.\n\nPush/pull: Must be able to push/pull 50 lbs.\n\nStand: Must be able to stand 20% of the day or more.\n\nSitting: Must be able to sit for 80% of the day or more.\n\nTwisting/Bending: Must be able to twist/bend 25% of the day.\n\nSquatting, climbing and/or crawling: 10% of the day\n\nTravel Requirement:\n\nMust be able to travel up to 20%","datePosted":"2026-08-27T13:17:55.912Z","dateModified":"2026-08-27T13:17:55.912Z","hiringOrganization":{"@type":"Organization","name":"LATICRETE International","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Springfield","addressRegion":"MO","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"b80b321e5aa3fc01b82e0159"},"url":"https://jobsearcher.com/jobs/b80b321e5aa3fc01b82e0159"}}