Inside Sales Representative

Job Title: Inside Sales RepresentativeLocation: Greater St. Louis, MOStart Date: ImmediateAbout Gateway FiberGateway Fiber is seeking an outstanding individual to fill the role of Inside Sales Representative. With the support of its financial sponsor CBRE Investment Management, Gateway plans to reach 500,000 homes and businesses with its service over the next several years, building a best‑in‑class fiber‑to‑the‑home network focused on speed, transparency, and exceptional customer experiences. Gateway provides faster, more reliable internet with a simple pricing model and industry-leading customer service.Our sales team plays a critical role in that growth by helping customers make confident, informed decisions while representing the Gateway Fiber brand with integrity and professionalism.Gateway’s Beliefs About PeopleGateway believes that people want to know they are cared for both professionally and personally at work. We all share a clear vision of where the company is going, and how our contributions positively affect our culture and operational performance. At Gateway, we look out for each other and actively find ways to help one another, as we all have a role in defining the path forward towards the company’s vision. We strive for a transparent environment where information is readily shared, and our teams feel safe to share feedback, even if it might seem unpopular. Gateway’s beliefs about people shape the company and the way we do business.Role SummaryThe Inside Sales Representative is a consultative sales role, responsible for converting inbound interest and driving outbound revenue through thoughtful, customer‑focused engagement. This role is ideal for someone who is highly motivated to close, competitive in nature, and energized by goals, while understanding that the best sales outcomes are built on trust, clarity, and long‑term value.You will manage a mix of inbound and outbound opportunities, including handling inbound sales inquiries, preventing order fallout by reengaging prospective customers, and winning back former customers. Success in this role requires sound judgment, strong sales instincts, and the desire to grow into a leadership role by consistently “selling the right way.”This is not a high‑pressure, script‑driven sales environment. We are looking for professionals who know how to ask confidently for the sale while maintaining credibility, transparency, and respect for the customer.Key Responsibilities: Convert inbound sales inquiries via phone, email, and chat through confident, consultative and value driven conversationsProactively conduct outbound outreach to:Reengage prospective customers who have not scheduled or completed installationRecover stalled opportunities and prevent order falloutWin back former customers through thoughtful, value focused outreachConfidently address objections and clearly ask for the sale, balancing urgency with professionalismTake ownership of opportunities from first contact through scheduled installation, proactively following up to maintain momentum and reduce falloutConduct needs-based discovery, to understand customer priorities and recommend appropriate solutionsClearly communicate the value of Gateway Fiber’s products and services without exaggeration or pressure tacticsSet accurate expectations and build trust at every stage of the sales processRepresent the Gateway Fiber brand with consistency, integrity, and a customer first mindsetTrack outreach, follow‑ups, and outcomes to ensure reliable pipeline visibilityDemonstrate strong time management, prioritization, and follow throughCollaborate across Sales, Scheduling, Operations, Marketing, and Customer Care teams to deliver a seamless customer experienceMaintain accurate, high‑quality documentation in CRM systems What Success Looks LikeSuccess in this role is measured through close rates, outbound activity, scheduled installations, revenue contribution, and quality documentationConsistently meeting or exceeding sales and activity expectationsStrong close rates on both inbound and outbound opportunitiesReduced fallout through proactive engagementCustomers who feel informed, respected, and confident choosing Gateway Fiber What You BringStrong Sales Drive: Motivated by closing business, earning commission, and contributing to company growthConsultative Sales Approach: Sells through insight and understanding—not pressureCustomer‑First Judgment: Knows when to push forward and when to slow down to do what’s rightProfessional Communication: Clear, confident, and credible across phone and written channelsOwnership & Accountability: Follows through and takes responsibility for outcomesLeadership Potential: Demonstrates maturity, consistency, and influence that could grow into senior or leadership roles as the organization scales Required Qualifications2+ years of sales experience1+ year of customer service experienceComfort with inbound closing and outbound prospectingExperience using CRM systems and maintaining detailed documentationAbility to thrive in a metrics‑driven, performance‑oriented environment Compensation & BenefitsBase salary plus commissionMedical, dental, vision, and PTOFlexible work environmentOpportunity to grow with a rapidly expanding organization that values doing sales the right way