{"schemaVersion":"jobsearcher.job.v1","id":"b7dd20e7c982c38e0a2545f0","url":"https://jobsearcher.com/jobs/b7dd20e7c982c38e0a2545f0","canonicalUrl":"https://jobsearcher.com/jobs/b7dd20e7c982c38e0a2545f0","title":"Remote Support Tech","description":"Position: Remote Support Tech\nLocation: Austin, TX\nCompensation: $27.00 / Per Hour\nBenefits: This position is eligible for medical, dental, vision, and 401(k).\n\nPosition Overview:\nThis candidate will be active in our client's Call Center queue taking calls from all employees across the company. Expected to troubleshoot/assist users, create tickets, document thoroughly, and escalate as required.\n\nCustomer service skills, critical thinking, flexibility, and following processes are a must.\n\nRange of Technical Skills:\nAD/Azure experience\nMyApplications/Microsoft Experience\nMFA - Microsoft Authenticator - iPhone/Android in particular\nOutlook App on Mobile Devices\n\nTechnical Requirements:\n1) Must have 2-3 years minimum in call center environment to be considered.\n2) Must not only be familiar with Active Directory and Mic Azure but must know their way around it\n3) Exchange to assist with email issues.\n4) Exposure to remote support - enterprise level VPN experience.\n\nAddison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran, in accordance with applicable federal, state, and local laws. Reasonable accommodation is available for qualified individuals with disabilities upon request.\n\nIND 005-009","company":"Addison Group","rawCompany":"addison group","city":"Austin","state":"TX","isRemote":true,"isActive":false,"createdAt":"2026-08-01T09:17:27.046Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"561320","title":"Temporary Help Services","slug":"temporary-help-services"},{"code":"561110","title":"Office Administrative Services","slug":"office-administrative-services"},{"code":"561499","title":"All Other Business Support Services","slug":"all-other-business-support-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Remote Support Tech","description":"Position: Remote Support Tech\nLocation: Austin, TX\nCompensation: $27.00 / Per Hour\nBenefits: This position is eligible for medical, dental, vision, and 401(k).\n\nPosition Overview:\nThis candidate will be active in our client's Call Center queue taking calls from all employees across the company. Expected to troubleshoot/assist users, create tickets, document thoroughly, and escalate as required.\n\nCustomer service skills, critical thinking, flexibility, and following processes are a must.\n\nRange of Technical Skills:\nAD/Azure experience\nMyApplications/Microsoft Experience\nMFA - Microsoft Authenticator - iPhone/Android in particular\nOutlook App on Mobile Devices\n\nTechnical Requirements:\n1) Must have 2-3 years minimum in call center environment to be considered.\n2) Must not only be familiar with Active Directory and Mic Azure but must know their way around it\n3) Exchange to assist with email issues.\n4) Exposure to remote support - enterprise level VPN experience.\n\nAddison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran, in accordance with applicable federal, state, and local laws. Reasonable accommodation is available for qualified individuals with disabilities upon request.\n\nIND 005-009","datePosted":"2026-08-01T09:17:27.046Z","dateModified":"2026-08-01T09:17:27.046Z","hiringOrganization":{"@type":"Organization","name":"Addison Group","sameAs":"https://jobsearcher.com"},"jobLocationType":"TELECOMMUTE","applicantLocationRequirements":{"@type":"Country","name":"US"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Austin","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"b7dd20e7c982c38e0a2545f0"},"url":"https://jobsearcher.com/jobs/b7dd20e7c982c38e0a2545f0"}}