Account Manager

Title : Account managerContractRemote position in CST Time zone (Chicago, IL)Role SummaryGoldmind’s Account Manager (Consultant) serves as the primary day-to-day client partner and internal lead for creative development work, functioning at the level of an external agency Account Supervisor. This role partners closely with Synchrony Consumer Engagement & Brand, COEs (Centers of Excellence) and cross-functional teams to move work from initial request for estimate/timing through final delivery—ensuring approved scopes of work, clear briefs, tight communication, strong collaboration, and on-time, on-strategic project output across multiple channels (Ex. email, PPT presentations, video, collateral, graphics, and other creative assets).Key ResponsibilitiesClient Partnership & Account LeadershipServe as the day-to-day client contact for assigned workstreams, building trusted relationships and enabling productive collaboration.Lead client conversations to uncover business needs, objectives, audience considerations, success metrics, and key inputs.Manage client feedback and revisions, translating input into clear direction for internal teams while protecting scope, strategy, and timelines.Set and manage expectations on timing, deliverables, dependencies, and approvals; proactively flag risks and provide options.Creative Development & Cross-Functional CollaborationPartner with Creative, Motion, Design, Copy, Project Management, and Operations to deliver high-quality work across formats including:Email and digital communicationsPPT presentations (executive-ready storytelling and design)Video and motion assetsPrint/digital collateral, sales support materials, and graphicsEnsure briefs are clear and complete (objective, audience, mandatories, tone, deliverables, timelines, approvers, and required inputs).Facilitate client reviews, consolidate feedback for internal reviews, and drive clear next steps to keep work moving.Act as an advocate for both client needs and Goldmind quality standards; help teams deliver smart, effective creative solutions.Workflow, Scope & Delivery ManagementOwn collaboration with internal team on project estimate/SOW and timeline through scope approval—confirm requirements, align on deliverables, and coordinate schedules in partnership with Project Management.Maintain visibility into status across deliverables; ensure milestones and approvals are met.Identify out-of-scope requests and partner with appropriate leads to reset expectations or initiate scope updates.Ensure deliverables meet brand/quality standards and are packaged appropriately for final handoff.Required Qualifications5–8+ years of account management experience in a creative agency or in-house agency environment (Senior Account Manager/Account Supervisor level).Demonstrated experience managing multi-channel creative development (email, presentations, video/motion, collateral, digital/print assets).Strong client management skills: briefing, expectation-setting, presenting work, handling feedback, and guiding revisions.Proven ability to collaborate cross-functionally with creative, motion, project management, and operations.Excellent communication skills (written, verbal, and presentation), with the ability to translate business needs into actionable creative direction.Strong organizational skills and comfort managing multiple projects, stakeholders, and deadlines simultaneously.Preferred QualificationsExperience working within a regulated or highly matrixed organization.Familiarity with creative workflows and production processes (review cycles, routing, versioning, legal/compliance considerations where applicable).Ability to read performance or business insights and translate them into stronger creative direction.Proficiency with common workflow tools (e.g., Workfront) and experience with Generative AI (e.g. OpenAI)Core Competencies / Success FactorsClient-first partnership with the ability to challenge constructively and advocate for great workClarity and precision in briefs, feedback, and next stepsOperational rigor (timelines, dependencies, approvals, risk management)Creative sensibility and understanding of how strong strategy shows up in executionCross-functional leadership without direct authority; strong facilitation skillsAdaptability across work types and pace changesTeamingPartners closely with: Portfolio Account Lead, Creative, Motion, Design, Copy, Project Management, Operations, and COE stakeholders