{"schemaVersion":"jobsearcher.job.v1","id":"b7ca66eac62853c505f395f6","url":"https://jobsearcher.com/jobs/b7ca66eac62853c505f395f6","canonicalUrl":"https://jobsearcher.com/jobs/b7ca66eac62853c505f395f6","title":"Technical Support Engineer","description":"Description:\nWHO WE ARE\n\nAVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.\n\nOur highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.\n\nWHAT YOU’LL DO\n\nThe Technical Support Engineer provides frontline remote support for audiovisual systems, ensuring timely troubleshooting and resolution of technical issues. This role is responsible for diagnosing, triaging, and resolving AV-related incidents across customer environments, working closely with customers, service desk teams, and field technicians. The ideal candidate is a problem-solver with a strong understanding of AV hardware, software, and unified communications platforms. They must possess excellent communication skills and the ability to work in a fast-paced environment to deliver high-quality customer support.\n\nDay-To-Day Responsibilities:\n\nAdhere to client Service Level Agreements (SLAs) by ensuring timely response and resolution of AV and video conferencing support requests.\nDeliver remote technical support for integrated AV and UCC systems, ensuring timely troubleshooting and resolution for end users and field technicians.\nTriage and troubleshoot AV and UCC issues, identifying root causes and providing first-line resolution or escalating when appropriate.\nRespond promptly to customer inquiries via phone, email, chat and ticketing systems, ensuring all interactions are documented thoroughly.\nManage an active case load, handling tasks such as field technician dispatch, parts ordering, and return merchandise authorizations (RMAs).\nAssist with configuration and operational support for video conferencing endpoints, control systems, DSPs, and other AV equipment.\nFollow up on open issues, coordinating with escalation teams and vendors to ensure timely resolutions and customer updates.\nParticipate in on-call rotations and scheduled support shifts, ensuring continuous technical assistance for customers.\nEngage in prescribed training curricula to stay current with AV industry standards and emerging technologies.\nDevelop process improvement initiatives and knowledge base contributions.\nPerform additional tasks, responsibilities, and projects needed to support the team and organization, ensuring flexibility in adapting to evolving priorities and objectives.\nPerform additional tasks, responsibilities, and projects as needed to support the team and organization, ensuring flexibility in adapting to evolving priorities and objectives.\n\nWHAT WE’RE LOOKING FOR\n\nMust-Haves:\n\n2+ years of experience in technical support, helpdesk, or remote troubleshooting roles focused on AV and UCC technologies.\nStrong understanding of AV troubleshooting methodologies, including signal flow, hardware diagnostics, and networked AV basics.\nExperience supporting integrated AV and UCC systems, including Crestron and Extron control platforms, software-based control solutions, and DSPs such as Biamp Tesira, Shure, QSC Q-SYS, BSS, and ClearOne. Familiarity with video conferencing solutions like Logitech Rally, Tap, and Sync, as well as Cisco and Poly endpoints.\nAbility to manage multiple customers simultaneously, ensuring SLA compliance and timely resolution.\nBasic networking knowledge, including IP-based AV systems, network connectivity troubleshooting, and VLAN configurations for AV.\nExcellent communication skills, with the ability to provide technical guidance to both technical and non-technical users.\nStrong problem-solving mindset, capable of critical thinking under pressure.\nAbility to work independently and collaboratively in a fast-paced, remote support environment.\nCertifications from vendors such as AVIXA, Crestron, Extron, Biamp, QSC, Shure, Cisco, Poly, Dante.\n\nNice-To-Haves:\n\nExperience with ServiceNow or other ITSM platforms for ticketing and case management.\nExperience with Room Booking & Scheduling Systems.\nKnowledge of digital signage solutions.\nAwareness of security best practices related to AV and UCC systems, including device hardening, VLAN segmentation, and encryption protocols.\nExperience working with large-scale corporate AV and UCC environments, or within a managed services provider setting.\nExperience with Cloud Service offerings in the AV Industry.\n\nWHY YOU’LL LIKE WORKING HERE\n\nMedical benefits, including vision and dental\nPaid holidays and PTO\nEnjoyable and dynamic company culture\nTraining and professional development opportunities\n\nMORE ABOUT US\n\nAVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.\n\nAVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.\n\nPay Type\n\nMin Base\n\nMax Base\n\nHourly\n\n$23/hr\n\n$33/hr\n\nThis pay range represents the base salary for this position. Actual compensation within the range will depend on a variety of factors including but not limited to experience, skills, and location.","company":"AVISPL","rawCompany":"avispl","city":"Remote","state":"OR","isRemote":false,"isActive":false,"createdAt":"2026-08-06T15:07:48.042Z","occupations":[{"code":"27-4011.00","title":"Audio and Video Technicians","slug":"audio-and-video-technicians"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"512191","title":"Teleproduction and Other Postproduction Services","slug":"teleproduction-and-other-postproduction-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Engineer","description":"Description:\nWHO WE ARE\n\nAVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.\n\nOur highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.\n\nWHAT YOU’LL DO\n\nThe Technical Support Engineer provides frontline remote support for audiovisual systems, ensuring timely troubleshooting and resolution of technical issues. This role is responsible for diagnosing, triaging, and resolving AV-related incidents across customer environments, working closely with customers, service desk teams, and field technicians. The ideal candidate is a problem-solver with a strong understanding of AV hardware, software, and unified communications platforms. They must possess excellent communication skills and the ability to work in a fast-paced environment to deliver high-quality customer support.\n\nDay-To-Day Responsibilities:\n\nAdhere to client Service Level Agreements (SLAs) by ensuring timely response and resolution of AV and video conferencing support requests.\nDeliver remote technical support for integrated AV and UCC systems, ensuring timely troubleshooting and resolution for end users and field technicians.\nTriage and troubleshoot AV and UCC issues, identifying root causes and providing first-line resolution or escalating when appropriate.\nRespond promptly to customer inquiries via phone, email, chat and ticketing systems, ensuring all interactions are documented thoroughly.\nManage an active case load, handling tasks such as field technician dispatch, parts ordering, and return merchandise authorizations (RMAs).\nAssist with configuration and operational support for video conferencing endpoints, control systems, DSPs, and other AV equipment.\nFollow up on open issues, coordinating with escalation teams and vendors to ensure timely resolutions and customer updates.\nParticipate in on-call rotations and scheduled support shifts, ensuring continuous technical assistance for customers.\nEngage in prescribed training curricula to stay current with AV industry standards and emerging technologies.\nDevelop process improvement initiatives and knowledge base contributions.\nPerform additional tasks, responsibilities, and projects needed to support the team and organization, ensuring flexibility in adapting to evolving priorities and objectives.\nPerform additional tasks, responsibilities, and projects as needed to support the team and organization, ensuring flexibility in adapting to evolving priorities and objectives.\n\nWHAT WE’RE LOOKING FOR\n\nMust-Haves:\n\n2+ years of experience in technical support, helpdesk, or remote troubleshooting roles focused on AV and UCC technologies.\nStrong understanding of AV troubleshooting methodologies, including signal flow, hardware diagnostics, and networked AV basics.\nExperience supporting integrated AV and UCC systems, including Crestron and Extron control platforms, software-based control solutions, and DSPs such as Biamp Tesira, Shure, QSC Q-SYS, BSS, and ClearOne. Familiarity with video conferencing solutions like Logitech Rally, Tap, and Sync, as well as Cisco and Poly endpoints.\nAbility to manage multiple customers simultaneously, ensuring SLA compliance and timely resolution.\nBasic networking knowledge, including IP-based AV systems, network connectivity troubleshooting, and VLAN configurations for AV.\nExcellent communication skills, with the ability to provide technical guidance to both technical and non-technical users.\nStrong problem-solving mindset, capable of critical thinking under pressure.\nAbility to work independently and collaboratively in a fast-paced, remote support environment.\nCertifications from vendors such as AVIXA, Crestron, Extron, Biamp, QSC, Shure, Cisco, Poly, Dante.\n\nNice-To-Haves:\n\nExperience with ServiceNow or other ITSM platforms for ticketing and case management.\nExperience with Room Booking & Scheduling Systems.\nKnowledge of digital signage solutions.\nAwareness of security best practices related to AV and UCC systems, including device hardening, VLAN segmentation, and encryption protocols.\nExperience working with large-scale corporate AV and UCC environments, or within a managed services provider setting.\nExperience with Cloud Service offerings in the AV Industry.\n\nWHY YOU’LL LIKE WORKING HERE\n\nMedical benefits, including vision and dental\nPaid holidays and PTO\nEnjoyable and dynamic company culture\nTraining and professional development opportunities\n\nMORE ABOUT US\n\nAVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.\n\nAVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.\n\nPay Type\n\nMin Base\n\nMax Base\n\nHourly\n\n$23/hr\n\n$33/hr\n\nThis pay range represents the base salary for this position. Actual compensation within the range will depend on a variety of factors including but not limited to experience, skills, and location.","datePosted":"2026-08-06T15:07:48.042Z","dateModified":"2026-08-06T15:07:48.042Z","hiringOrganization":{"@type":"Organization","name":"AVISPL","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote","addressRegion":"OR","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"b7ca66eac62853c505f395f6"},"url":"https://jobsearcher.com/jobs/b7ca66eac62853c505f395f6"}}