Restaurant Guest Service Manager - Miller's Smorgasbord Restaurant

Serving Lancaster County Since 1929! Few companies can claim over 95 years in business, but we can at Thomas E. Strauss, Inc. We owe our ongoing success to our exceptional staff and solid management team who are dedicated to an excellent guest experience. Here is your opportunity to be part of a dedicated team at Thomas E. Strauss, Inc. Our business is booming, and we are seeking outstanding team members who take pride in their work, and ownership of the position to ensure we are living up to our high standards and providing a friendly guest experience. What we expect from you: A friendly, professional demeanor toward coworkers and guests – after all, our mission is to make people feel valued. We expect that of you, and we do our best to make YOU feel valued as well! Self-starter who owns the responsibilities of the role. A commitment to show up on time for every shift - ready to work hard alongside your team members. Your dedication to our values of diversity, integrity, excellence, accountability, community, and especially your willingness to have FUN! Here’s what we offer to you: Competitive pay. Excellent benefit package and employee perks. Ability to earn unlimited employee referral bonuses. A “work-to-live” not a “live-to-work” workplace! Our Mission: Make people feel valued. Our Values: Diversity, Integrity, Excellence, Accountability, Community and FUN! Position Summary Guest Service Manager The Guest Service Manager oversees daily dining room operations with a "Guest First" mentality. Serving as the service team captain, you will manage real-time guest feedback and report directly to the General Manager to drive operational excellence. This role balances celebrating team wins with patient, effective coaching to continuously improve performance. Essential Duties & Responsibilities Team Leadership Performance Management: Direct FOH operations according to TES Inc. Leadership Traits; provide real-time feedback to maintain elite standards. Coaching & Development: Mentor staff to enhance service quality and foster long-term professional growth. Coaching includes performance reviews and progressive discipline. Guest Excellence Experience Oversight: Consistently execute service standards to exceed guest expectations and build brand loyalty. Conflict Resolution: Analyze and resolve complex guest concerns, providing expert support to all teammates. Revenue Promotion: Proactively identify opportunities for upselling initiatives involving guest feedback, upselling and social media reviews. Position & Administrative Responsibilities Culture: Uphold the Company Mission Statement in every guest and teammate interaction. Operational Mastery: Maintain full proficiency in all FOH stations and procedures. Growth: Drive revenue by managing guest feedback and monitoring social media engagement. Operations: Oversee opening and closing procedures to ensure strict adherence to company standards. Administration: Utilize technology to manage schedules, timecards, performance reviews, and supply ordering with high accuracy and consistency. Qualifications Experience: Minimum of 4 years of management experience in a high-volume setting; hospitality leadership and POS proficiency preferred. Education: High school diploma or equivalent preferred; must be 18+ years of age. Communication: Exceptional verbal and written skills; able to lead teams and engage professionally with guests. Traits: Detail-oriented, self-motivated, and proactive in prioritizing tasks and solving challenges. Availability: Flexible schedule, including evenings, weekends, and holidays. Technology: Proficiency in the following applications: Microsoft 365 (Outlook, Teams, Word, Excel, etc.), HRIS Platform (Scheduling/Timesheets), and Reservation systems. Physical Demands and Work Environment While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls in a fast-paced, high-temperature environment. The employee is required to stand for long periods of time, walk, sit and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. The employee may occasionally drive. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually moderate. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be provided to enable individuals with disabilities to perform the functions. Equal Employment Opportunity Thomas E. Strauss Inc provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Note This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship Updated 02/26/2026