{"schemaVersion":"jobsearcher.job.v1","id":"b79d9dfce6fdf864bb63f70c","url":"https://jobsearcher.com/jobs/b79d9dfce6fdf864bb63f70c","canonicalUrl":"https://jobsearcher.com/jobs/b79d9dfce6fdf864bb63f70c","title":"Application Support Engineer","description":"We are constantly on the lookout for talented and hard-working individuals. We have built a very experienced, dedicated and dynamic team and are always happy to add the right people into the mix. You can find all of our available vacancies below. If you think your experiences and skills match the requirements of a position, please send your CV to careers@primexm.com quoting the position in the subject line. All applications will be treated in the strictest of confidence.\n\nApplication Support Engineer - Remote\nWe are seeking a highly motivated and technically skilled Application Support Engineer to become a subject matter expert on our market-leading XCore platform. In this critical, client-facing role, you will focus on providing post-implementation technical support, ensuring the ongoing stability and performance of our clients’ live trading environments. You will be the primary technical escalation point for resolving complex issues, managing configuration changes, and maintaining the health of our mission-critical trading infrastructure.\nThis is a fully remote role.\nResponsibilities\nAdvanced Troubleshooting: Investigate, diagnose, and resolve complex application issues related to trade execution, latency, pricing, and connectivity. This includes in-depth log analysis and replication of reported problems.\nTechnical Consultation & Guidance: Act as a technical advisor to clients. Help them gain a deep understanding of their XCore setup and provide expert recommendations on configuration and best practices to optimize performance and resolve issues.\nTechnical Expertise: Develop a masterful understanding of the XCore platform’s architecture, features, and integration points with third-party systems, including MT4/MT5 platforms and FIX API connections.\nCollaboration: Work closely with our Development, QA, and Infrastructure teams to escalate and resolve deep-rooted product issues, providing detailed feedback to drive product improvements.\nKnowledge Sharing: Contribute to our internal and external knowledge base by creating detailed documentation, advanced troubleshooting guides, and best-practice articles.\nSystem Monitoring: Proactively monitor the health and performance of client environments to identify and address potential issues before they impact trading operations.\nRequirements\n3\nyears of experience in a technical support, application support, or similar role, preferably within the FinTech, Forex, or financial services industry.\nExceptional analytical and problem-solving skills, with a passion for deep investigation and resolving complex technical puzzles.\nExcellent communication and interpersonal skills, with the ability to act as a consultant and advisor to technical clients.\nAbility to work effectively under pressure in a fast-paced, 24/5 market environment.\nBasic understanding of SQL and the ability to connect to a database to run queries.\nNice to have\nA background in the FinTech or Forex sector (e.g., brokerage support, platform administration, dealing) is a major plus.\nKnowledge of networking fundamentals (TCP/IP) and operating systems (Windows/Linux) will be considered an advantage.\nFamiliarity with the FIX protocol is an advantage.\nWhat we offer\nCompetitive salary\nFully remote role\nCareer and development opportunities\nIf this sounds like you – send your CV and a brief summary of your experience to careers@primexm.com","company":"Primexm","rawCompany":"primexm","city":"Remote","state":"OR","isRemote":false,"isActive":false,"createdAt":"2026-08-06T12:58:37.947Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"523150","title":"Investment Banking and Securities Intermediation","slug":"investment-banking-and-securities-intermediation"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Application Support Engineer","description":"We are constantly on the lookout for talented and hard-working individuals. We have built a very experienced, dedicated and dynamic team and are always happy to add the right people into the mix. You can find all of our available vacancies below. If you think your experiences and skills match the requirements of a position, please send your CV to careers@primexm.com quoting the position in the subject line. All applications will be treated in the strictest of confidence.\n\nApplication Support Engineer - Remote\nWe are seeking a highly motivated and technically skilled Application Support Engineer to become a subject matter expert on our market-leading XCore platform. In this critical, client-facing role, you will focus on providing post-implementation technical support, ensuring the ongoing stability and performance of our clients’ live trading environments. You will be the primary technical escalation point for resolving complex issues, managing configuration changes, and maintaining the health of our mission-critical trading infrastructure.\nThis is a fully remote role.\nResponsibilities\nAdvanced Troubleshooting: Investigate, diagnose, and resolve complex application issues related to trade execution, latency, pricing, and connectivity. This includes in-depth log analysis and replication of reported problems.\nTechnical Consultation & Guidance: Act as a technical advisor to clients. Help them gain a deep understanding of their XCore setup and provide expert recommendations on configuration and best practices to optimize performance and resolve issues.\nTechnical Expertise: Develop a masterful understanding of the XCore platform’s architecture, features, and integration points with third-party systems, including MT4/MT5 platforms and FIX API connections.\nCollaboration: Work closely with our Development, QA, and Infrastructure teams to escalate and resolve deep-rooted product issues, providing detailed feedback to drive product improvements.\nKnowledge Sharing: Contribute to our internal and external knowledge base by creating detailed documentation, advanced troubleshooting guides, and best-practice articles.\nSystem Monitoring: Proactively monitor the health and performance of client environments to identify and address potential issues before they impact trading operations.\nRequirements\n3\nyears of experience in a technical support, application support, or similar role, preferably within the FinTech, Forex, or financial services industry.\nExceptional analytical and problem-solving skills, with a passion for deep investigation and resolving complex technical puzzles.\nExcellent communication and interpersonal skills, with the ability to act as a consultant and advisor to technical clients.\nAbility to work effectively under pressure in a fast-paced, 24/5 market environment.\nBasic understanding of SQL and the ability to connect to a database to run queries.\nNice to have\nA background in the FinTech or Forex sector (e.g., brokerage support, platform administration, dealing) is a major plus.\nKnowledge of networking fundamentals (TCP/IP) and operating systems (Windows/Linux) will be considered an advantage.\nFamiliarity with the FIX protocol is an advantage.\nWhat we offer\nCompetitive salary\nFully remote role\nCareer and development opportunities\nIf this sounds like you – send your CV and a brief summary of your experience to careers@primexm.com","datePosted":"2026-08-06T12:58:37.947Z","dateModified":"2026-08-06T12:58:37.947Z","hiringOrganization":{"@type":"Organization","name":"Primexm","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote","addressRegion":"OR","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"b79d9dfce6fdf864bb63f70c"},"url":"https://jobsearcher.com/jobs/b79d9dfce6fdf864bb63f70c"}}