Bilingual Spanish Inbound Customer Care

Supplement your income with flexible hoursIf you're Bilingual (Spanish / English), have customer service experience and looking for a fast paced, flexible gig consider our Spanish bilingual support program on the Arise Platform. Customer Care Representatives will help review, analyze, and respond to customer billing inquiries and resolve customer issues or questions, while also building trust and rapport with the energy customer through clear, respectful interaction.This is a fast-paced, high-call-volume program currently available through the Arise Platform.The Arise Platform is an online portal that connects you to remote customer service opportunities with big-name brands. Through the platform, you can provide remote customer support, earning extra revenue while saving time and money on costs associated with working outside of the home.The Arise Platform has various well-known clients available-including this opportunity with an energy provider -and you could start earning in just a few weeks.What you will do as an Inbound Customer Support RepresentativeReview, analyze, and respond to customer billing inquiriesResolve customer issues or questionsProcessing payment deferrals and installment plansQuickly identify customer needs in the first few minutes of the call to offer the appropriate planAccurately enroll the customer in the correct planStrive to resolve the customer issues on the first callDemonstrate knowledge of business energy processes and policiesBuild trust and rapport with the energy customer through clear, respectful interactionAlways strive to ensure that overall customer satisfaction remains high while resolving issuesWhat's needed to service this client:Have the ability to make a great first impression by being empathetic, and have a "CAN HELP ATTITUDE"Have active listening and problem-solving skillsAbility to make the customer feel valuedAbility to communicate effectively, clearly, and professionallyWhat would be great to have:Experience in billing customer supportProven experience using customer service software, CRM systems, or providing customer support over the phoneNo degree necessary This is a great work-from-home opportunity for anyone ready to invest in themselves and work hard on their own terms! Sign up and run your own customer support business or work as an agent for a Service Partner company already on the platform. Some clients may require continuing certification. Background check and drug test are required.