Claims and Incident Manager

An Incident Claims Manager oversees the end-to-end processing of insurance claims, ensuring they are handled efficiently, accurately, and in compliance with legal standards. They lead teams to investigate, evaluate, and resolve claims, often focusing on high-risk areas like liability, property damage, or cyber incidents to mitigate financial exposure and ensure fair settlements. Key Responsibilities Incident Investigation: Evaluating and documenting accidents, safety incidents, or security breaches. Claim Evaluation: Reviewing coverage, assessing damages, and determining liability for insurance claims. Team Leadership: Supervising claims staff, assigning tasks, and providing guidance. Litigation Support: Coordinating with legal counsel on high-exposure claims and potential lawsuits. Risk Mitigation: Analyzing claim trends to develop strategies that minimize future risk. Vendor Management: Managing relationships with third-party administrators (TPAs) and other service providers. Qualifications & Skills Experience: Usually 5–10+ years in claims handling, specifically in general liability or bodily injury. Education: Some college, or a related field, often with professional certifications like AIC (Associate in Claims) or ARM (Associate in Risk Management). Skills: Strong negotiation, analytical, and communication skills are essential. Technical Knowledge: Familiarity with claims management software (HSI, Concentra, etc.) Work Environment & Salary Roles: Corporate risk management department. Salary: 60k to 80k Reports to Thomas TakadaEqual Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.