{"schemaVersion":"jobsearcher.job.v1","id":"b73b9aa2ddc444b240de4e17","url":"https://jobsearcher.com/jobs/b73b9aa2ddc444b240de4e17","canonicalUrl":"https://jobsearcher.com/jobs/b73b9aa2ddc444b240de4e17","title":"Escalations Representative","description":"Job Title: Escalations Representative 3 # 1013267\nLocation: Shoreview Minnesota 55126\nDuration: 12+ months (Possible extension)\nPay range: $20-$26\nJob Description:\nSupport less experienced individuals in providing resolutions for client inquiries and complaints.\nDetermine appropriate course of action and complete research to identify customer issues.\nPerform complex administrative and customer support tasks by managing daily schedules, and providing work direction to the team.\nAssist in setting performance standards, and recommend process, or policy improvements to enhance customer satisfaction.\nProvide subject matter expertise and interpretation of procedures to less experienced individuals.\nRespond independently to complaints escalated at the highest level. Interact with internal and external customers to resolve their issues.\nInteract with the immediate Escalations team to oversee day to day activities of the support Escalations team.\nRequired: Required: 3 Years of customer contact .Financial Services environment is preferred\nStrong communication skills with the ability to de-escalate customers over the phone (expect 5+ high level calls per day)Ability to communicate effectively through writing and emailsAbility to follow policy and procedures to execute tasks repetitivelyPipeline and time management – work on different complaints in different statuses while meeting deadlinesTech Savvy – will toggle between various systems + screens and will also be working from home part of the time. It is essential that talent can set up their equipment and effectively navigate through technology.\nSupport internal and external customers with inquiries and complaints regarding financial products and services.\nSeek ways to determine appropriate course of action, conduct investigative steps to identify the issues, and process complex transactions online.\nPerform complex administrative and customer support tasks\nReview complaints for regulatory and non-regulatory flags and classify risks appropriately in case management system to ensure customer issues are addressed while maintaining compliance with internal company requirements and standards.\nRespond independently to complaints escalated at the highest levels.\nInteract with internal and external customers to resolve their issues.\nInteract with the immediate escalations team to oversee day to day activities of the support Escalations Team.\n3+ years of Complaint Escalation experience. preferably within a Financial Services environment.About Us:\nDexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.\nDexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.\nDexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status\n#FA\nPay: $20.00 - $26.00 per hour\nExperience:\nescalation: 1 year (Required)\nescalate: 1 year (Required)\nWork Location: In person","company":"Dexian","rawCompany":"dexian","city":"Shoreview","state":"MN","isRemote":false,"isActive":false,"createdAt":"2026-08-06T16:57:39.551Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"43-4171.00","title":"Receptionists and Information Clerks","slug":"receptionists-and-information-clerks"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"}],"industries":[{"code":"561320","title":"Temporary Help Services","slug":"temporary-help-services"},{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"},{"code":"561421","title":"Telephone Answering Services","slug":"telephone-answering-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Escalations Representative","description":"Job Title: Escalations Representative 3 # 1013267\nLocation: Shoreview Minnesota 55126\nDuration: 12+ months (Possible extension)\nPay range: $20-$26\nJob Description:\nSupport less experienced individuals in providing resolutions for client inquiries and complaints.\nDetermine appropriate course of action and complete research to identify customer issues.\nPerform complex administrative and customer support tasks by managing daily schedules, and providing work direction to the team.\nAssist in setting performance standards, and recommend process, or policy improvements to enhance customer satisfaction.\nProvide subject matter expertise and interpretation of procedures to less experienced individuals.\nRespond independently to complaints escalated at the highest level. Interact with internal and external customers to resolve their issues.\nInteract with the immediate Escalations team to oversee day to day activities of the support Escalations team.\nRequired: Required: 3 Years of customer contact .Financial Services environment is preferred\nStrong communication skills with the ability to de-escalate customers over the phone (expect 5+ high level calls per day)Ability to communicate effectively through writing and emailsAbility to follow policy and procedures to execute tasks repetitivelyPipeline and time management – work on different complaints in different statuses while meeting deadlinesTech Savvy – will toggle between various systems + screens and will also be working from home part of the time. It is essential that talent can set up their equipment and effectively navigate through technology.\nSupport internal and external customers with inquiries and complaints regarding financial products and services.\nSeek ways to determine appropriate course of action, conduct investigative steps to identify the issues, and process complex transactions online.\nPerform complex administrative and customer support tasks\nReview complaints for regulatory and non-regulatory flags and classify risks appropriately in case management system to ensure customer issues are addressed while maintaining compliance with internal company requirements and standards.\nRespond independently to complaints escalated at the highest levels.\nInteract with internal and external customers to resolve their issues.\nInteract with the immediate escalations team to oversee day to day activities of the support Escalations Team.\n3+ years of Complaint Escalation experience. preferably within a Financial Services environment.About Us:\nDexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.\nDexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.\nDexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status\n#FA\nPay: $20.00 - $26.00 per hour\nExperience:\nescalation: 1 year (Required)\nescalate: 1 year (Required)\nWork Location: In person","datePosted":"2026-08-06T16:57:39.551Z","dateModified":"2026-08-06T16:57:39.551Z","hiringOrganization":{"@type":"Organization","name":"Dexian","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Shoreview","addressRegion":"MN","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"b73b9aa2ddc444b240de4e17"},"url":"https://jobsearcher.com/jobs/b73b9aa2ddc444b240de4e17"}}