Patient Experience & Insurance Coordinator (Evenings & Saturday)

Pay: $20.00 to $23.00 per hour Job Title: Patient Experience & Insurance Coordinator Location: Griffin, GA Job Type: Part Time, Evenings and Saturdays Start Date: February 2026 Practice: Grinville Dental Clinic About Grinville Dental Clinic Grinville Dental Clinic is a modern dental practice committed to compassionate, high quality, patient centered care. Located in Griffin, GA, we are an established practice that has expanded care into evenings and weekends to better serve working families and patients who need flexible scheduling options. We focus on professionalism, efficiency, integrity, and patient trust while delivering a seamless dental experience. As we continue to grow, we are seeking experienced team members who can contribute immediately and grow alongside the practice. Position Overview We are seeking an experienced Patient Experience & Insurance Coordinator to join our front office team. This role supports our expanded evening and Saturday hours and plays a critical part in patient satisfaction, treatment acceptance, and operational efficiency. This is not an entry level position. The ideal candidate has strong dental front desk and insurance experience, is comfortable working independently with minimal training, and understands the importance of accurate insurance coordination combined with excellent patient communication. Key Responsibilities Patient Experience and Front Office Operations Greet, check in, and check out patients in a professional and welcoming manner Manage incoming calls, texts, and online communication through Dental Intelligence and RingCentral Monitor missed calls and follow up promptly using patient engagement tools Send digital forms, appointment reminders, follow up messages, and review requests Maintain a calm, organized, and patient focused front office environment Encourage Google reviews and support online reputation management Insurance and Billing Coordination Verify insurance eligibility and benefits prior to appointments using portals and Vyne Accurately enter and update insurance information in Open Dental Submit insurance claims, post EOBs, and follow up on unpaid or denied claims Collect copays and apply after hours fees according to clinic policy Ensure billing accuracy, correct codes, and up to date patient balances Treatment Coordination Present treatment plans clearly and confidently Educate patients on procedures, insurance coverage, and financial responsibility Assist with scheduling treatment and follow up appointments Collaborate closely with the clinical team to ensure seamless patient flow Requirements and Expectations Minimum of 3 years of dental front desk experience in a dental practice Hands on experience with Open Dental is required and non negotiable Strong working knowledge of PPO dental insurance and billing workflows Ability to verify benefits, submit claims, and resolve insurance issues independently Experience with Dental Intelligence and Vyne is preferred but not required Excellent verbal and written communication skills High attention to detail with strong organizational and multitasking abilities Professional demeanor with a patient first, team oriented mindset Schedule Tuesday through Friday: 5:00 PM to 9:00 PM Saturdays: 7:00 AM to 2:00 PM Opportunity for additional or daytime hours as the practice continues to grow Perks and Growth Opportunities Competitive hourly pay for experienced candidates Monthly bonus based on office performance and targets In house dental benefits for employee and dependents Supportive, professional, and organized work environment Opportunity for growth as the practice expands Experience Required Dental Front Desk Experience Minimum of 3 years Work Location In person Griffin, GA 30223 Job Type: Part-time Pay: $20.00 - $23.00 per hour Expected hours: 15 – 20 per week Benefits: Dental insurance Employee discount Flexible schedule Application Question(s): Are you available to work in the evenings after 5pm & saturday morning ? Experience: Dental Front Desk: 3 years (Required) Insurance verification: 2 years (Required) Billing: 1 year (Required) Open Dental: 1 year (Required) Work Location: In person