{"schemaVersion":"jobsearcher.job.v1","id":"b6f607f9fb790ea151c58839","url":"https://jobsearcher.com/jobs/b6f607f9fb790ea151c58839","canonicalUrl":"https://jobsearcher.com/jobs/b6f607f9fb790ea151c58839","title":"Customer Service Representative","description":"Associate Customer ServiceTri-Phase Automation is a unique distributor with over 25 years of experience in the automation industry. We are the trusted partner for manufacturing companies in Wisconsin and Northern Illinois, offering innovative solutions with the widest range of products and services in the Midwest. Our degreed engineers form lasting relationships with customers, acting as an extension of their engineering teams. Rely on us to reduce risk, lower costs, and provide exceptional value-added services based on your specific needs. Experience the Tri-Phase advantage in automation.\r\nThis role is for the Associate to join our Customer Service team, sharing the critical role of servicing our customers through the order entry, purchasing, expediting, and general service functions. The Associate will be responsible for the accurate and timely completion of these functions while being adept at working both independently and with team members.\r\nDuties and Responsibilities:\r\nResponsible for pre-sales quotes and entering customer orders. This may include the placement of vendor purchase orders if necessary.\r\nReviews and monitors each order to ensure timely product delivery.\r\nResolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.\r\nManage large amounts of incoming emails and calls from customers and vendors.\r\nIdentify and assess customers' needs to achieve satisfaction.\r\nBuild sustainable relationships of trust through open and interactive communication.\r\nHandle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.\r\nFollow communication procedures, guidelines, and policies.\r\nSpecial projects as required.\r\nQualifications:\r\nBachelor's degree is desired, not required.\r\nExperience in a customer service setting is a plus.\r\nStrong communication skills needed.\r\nTri-Phase Automation operates as a vital subsidiary within Flow Control Group (FCG), a prominent holdings company that is a leading solutions provider focused on technically oriented products and services for flow control, fluid handling and process, industrial automation, and life sciences with locations throughout North America. As a critical intermediary between over 3,000 suppliers and 15,000 customers, over 90 brand companies, and close to 1,700 employees, FCG's distribution and technical expertise serve an essential function in the movement of mission-critical components to a diverse array of end markets and applications.\r\nWhy Build a Career with Us?\r\nEveryone's an Owner of the Company: Because every team member contributes to Flow Control Group's success, everyone has the benefits of ownership! Flow Control Group has a broad-based employee ownership program extended to every employee within our portfolio companies.\r\nCompetitive Benefits: Enjoy an attractive benefits package that includes Medical, Dental and Vision insurance (among other plans), competitive 401(k) matching program, career growth opportunities, employee referral program, paid time off and holidays, as well as parental leave. Training: FCG University learning and training platform available to all employees offering over 80k courses.\r\nCareer Growth Opportunities : At Flow Control Group, we are committed to your professional development. With a vast network of over 100 brands across North America, we provide unparalleled opportunities for growth and advancement. Whether you're just starting your career or looking to take it to the next level, we offer custom training programs, mentorship, and a supportive environment to help you achieve your goals. Join us and be part of a dynamic team where your contributions make a real impact.\r\nEqual Opportunity Employer: Flow Control Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected characteristics.","company":"Flow Control Group","rawCompany":"flow control group","city":"Pewaukee","state":"WI","isRemote":false,"isActive":true,"createdAt":"2026-04-28T01:15:09.033Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"41-4012.00","title":"Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products","slug":"sales-representatives-wholesale-and-manufacturing-except-technical-and-scientific-products"},{"code":"41-3091.00","title":"Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel","slug":"sales-representatives-of-services-except-advertising-insurance-financial-services-and-travel"}],"industries":[{"code":"423830","title":"Industrial Machinery and Equipment Merchant Wholesalers","slug":"industrial-machinery-and-equipment-merchant-wholesalers"},{"code":"423840","title":"Industrial Supplies Merchant Wholesalers","slug":"industrial-supplies-merchant-wholesalers"},{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Service Representative","description":"Associate Customer ServiceTri-Phase Automation is a unique distributor with over 25 years of experience in the automation industry. We are the trusted partner for manufacturing companies in Wisconsin and Northern Illinois, offering innovative solutions with the widest range of products and services in the Midwest. Our degreed engineers form lasting relationships with customers, acting as an extension of their engineering teams. Rely on us to reduce risk, lower costs, and provide exceptional value-added services based on your specific needs. Experience the Tri-Phase advantage in automation.\r\nThis role is for the Associate to join our Customer Service team, sharing the critical role of servicing our customers through the order entry, purchasing, expediting, and general service functions. The Associate will be responsible for the accurate and timely completion of these functions while being adept at working both independently and with team members.\r\nDuties and Responsibilities:\r\nResponsible for pre-sales quotes and entering customer orders. This may include the placement of vendor purchase orders if necessary.\r\nReviews and monitors each order to ensure timely product delivery.\r\nResolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.\r\nManage large amounts of incoming emails and calls from customers and vendors.\r\nIdentify and assess customers' needs to achieve satisfaction.\r\nBuild sustainable relationships of trust through open and interactive communication.\r\nHandle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.\r\nFollow communication procedures, guidelines, and policies.\r\nSpecial projects as required.\r\nQualifications:\r\nBachelor's degree is desired, not required.\r\nExperience in a customer service setting is a plus.\r\nStrong communication skills needed.\r\nTri-Phase Automation operates as a vital subsidiary within Flow Control Group (FCG), a prominent holdings company that is a leading solutions provider focused on technically oriented products and services for flow control, fluid handling and process, industrial automation, and life sciences with locations throughout North America. As a critical intermediary between over 3,000 suppliers and 15,000 customers, over 90 brand companies, and close to 1,700 employees, FCG's distribution and technical expertise serve an essential function in the movement of mission-critical components to a diverse array of end markets and applications.\r\nWhy Build a Career with Us?\r\nEveryone's an Owner of the Company: Because every team member contributes to Flow Control Group's success, everyone has the benefits of ownership! Flow Control Group has a broad-based employee ownership program extended to every employee within our portfolio companies.\r\nCompetitive Benefits: Enjoy an attractive benefits package that includes Medical, Dental and Vision insurance (among other plans), competitive 401(k) matching program, career growth opportunities, employee referral program, paid time off and holidays, as well as parental leave. Training: FCG University learning and training platform available to all employees offering over 80k courses.\r\nCareer Growth Opportunities : At Flow Control Group, we are committed to your professional development. With a vast network of over 100 brands across North America, we provide unparalleled opportunities for growth and advancement. Whether you're just starting your career or looking to take it to the next level, we offer custom training programs, mentorship, and a supportive environment to help you achieve your goals. Join us and be part of a dynamic team where your contributions make a real impact.\r\nEqual Opportunity Employer: Flow Control Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected characteristics.","datePosted":"2026-04-28T01:15:09.033Z","dateModified":"2026-04-28T01:15:09.033Z","hiringOrganization":{"@type":"Organization","name":"Flow Control Group","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Pewaukee","addressRegion":"WI","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"b6f607f9fb790ea151c58839"},"url":"https://jobsearcher.com/jobs/b6f607f9fb790ea151c58839"}}