Assistant Banking Center Manager - Hyannis 28

Assistant Banking Center Manager - Hyannis 28 Pay Range: $32.50 USD to $37.94 USD. Estimated salary range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons. ESSENTIAL JOB FUNCTIONS & RESPONSIBILITIES Oversees, supervises and mentors Banking Center staff for the day‐to‐day administration of job duties, including scheduling, communicating overall goals, operations, and coaching, reinforcing principles and values. Monitors and makes decisions based on management reports. Develops a rapport with customers, greeting them by name, possesses an understanding of account ownership types and authority, and remains responsive and timely with correspondence and problem resolution while displaying a caring attitude (GUEST philosophy). Provides backup to the Banking Center Manager. Provides excellent customer care to customers in daily transactions, addressing inquiries, and resolving problems in accordance with Bank policies and procedures. Performs banking transactions including processing deposits and loan payments, verifying cash and endorsements, check cashing, money orders and treasurer's check issuance, and savings bond redemption. Fulfills all Banking Center opening and closing activities. Introduces and advises on the Bank's deposit and consumer loan products and services to proactively meet customer needs. Proficient in determining customers' existing and prospective financial needs and identifies referrals to other business lines, e.g., Investment Services, TAM, Commercial Lending, Treasury Management, etc.; maintains a working knowledge of product and service offerings including consumer, business, deposit, lending, non‐profit, retirement, digital banking, debit cards, etc. Confidently discusses customer lending opportunities and assists customers in preparing loan applications for home equity loan products and other consumer loans. Safeguards customer trust by upholding the duty of customer confidentiality. Complies with all required laws, regulations, policies and procedures. Timely completion of all assigned learning activities. Actively participates in Banking Center meetings and one‐on‐one coaching sessions. Participates or volunteers in community groups and events. Completes specialized training courses and certification programs as assigned and within allotted timeframes. Additional duties as assigned. EDUCATION & CERTIFICATIONS Bachelor's degree preferred, or a combination of secondary education and four years of progressive retail banking experience. Nationwide Mortgage Licensing System (NMLS) registration. Notary Public commission. Completion of Medallion signature guarantee training required. KNOWLEDGE, SKILLS & ABILITIES Three or more years of supervisory experience and proven leadership capabilities required, including a minimum of one year of retail banking supervisory experience (e.g., Relationship Banker III or above). Conversant in all Bank business lines. Ability to independently complete and mentor others in transactions and all platform services, including transactions, account opening, consumer loan products, IRAs, trust accounts, etc. Ability to execute more complex account openings and transactions independently. Ability to supervise staff at the RBI‐IV levels. Critical thinking, decision making and problem‐solving skills. Demonstrated high level of judgement and decision‐making ability. Demonstrated ability to fulfill the opening/closing activities of the Banking Center. Prior customer relationship building experience. Must have a supervisory aptitude. Demonstrated management and leadership skills. Must have cyber security awareness to protect the digital environment, the Bank, and customers. COMPETENCIES Managerial Courage Technology Savviness/Digital Enthusiast Financial Comprehension Adaptability and Flexibility Eager and Agile Learner Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr