{"schemaVersion":"jobsearcher.job.v1","id":"b6dee12da9cdf1490b7cb1a2","url":"https://jobsearcher.com/jobs/b6dee12da9cdf1490b7cb1a2","canonicalUrl":"https://jobsearcher.com/jobs/b6dee12da9cdf1490b7cb1a2","title":"Network Support Technician","description":"Job Summary\r\nResponsible for providing first-level technical support for Werner Network Solution's and Managed Services customers. This role supports customer IT and OT environments through remote monitoring, ticket response, basic troubleshooting, documentation, and escalation of issues related to computers, servers, Microsoft 365, networking, remote access, backups, and managed service platforms.\r\nResponsibilities\r\nRespond promptly and professionally to customer support requests via phone, email, and ticketing system; communicate clearly to set expectations and provide timely status updates.\r\nUse Werner's managed service tools, remote monitoring platforms, and help desk processes to deliver consistent, high-quality customer support.\r\nAccurately document customer issues, troubleshooting steps, resolutions, and follow-up actions within the ticketing system.\r\nMaintain customer documentation, support records, device inventories, and service-related records.\r\nAssist with creating and updating internal help desk guides, customer support materials, training documentation, and standard operating procedures.\r\nTroubleshoot and resolve basic workstation, server, Microsoft 365, networking, printing, backup, and remote access issues.\r\nEscalate complex or unresolved technical issues to senior engineers or specialized support teams as appropriate.\r\nMonitor customer environments for alerts related to device health, backups, security, connectivity, and system performance, and take appropriate action to address issues.\r\nSupport user and device administration activities, including account setup, password resets, permissions, MFA, basic Active Directory or Microsoft 365 support, device setup, software installation, patching, and basic configuration tasks.\r\nFollow established standard operating procedures (SOPs) and security practices to protect customer systems, data, and intellectual property.\r\nIdentify recurring issues and provide feedback to internal teams to improve support quality, processes, and service delivery.\r\nMaintain a foundational understanding of IT and OT environments and demonstrate a willingness to learn industrial networking and plant-floor support concepts.\r\nRequired Qualifications\r\nAssociate's or Bachelor's degree in computer science, information technology, computer information systems, computer networking, or another related discipline is required. Equivalent work experience will be considered in lieu of a degree.\r\n1-2 years of experience in IT support or networking is required.\r\nExcellent troubleshooting and problem-solving skills.\r\nStrong communication and documentation abilities.\r\nIntermediate proficiency with Microsoft Office Suite.\r\nMust have and maintain a valid driver's license.\r\nAbility to travel regularly through an assigned territory. Some overnight travel is required.\r\nPreferred Qualifications\r\nCisco Certified Network Associate (CCNA) certification is preferred.\r\nCompTIA certifications.\r\nExperience within an MSP environment.\r\nEmployee Benefits\r\nMedical, Dental, and Vision Insurance\r\nShort & Long-Term Disability Insurance\r\nLife and AD&D Insurance\r\n401(k) Retirement Plan with company match\r\nPaid holidays, vacation, personal, and sick days\r\nPet Insurance\r\nIdentity Theft Protection\r\nAccident Insurance & Critical Illness Coverage\r\nTuition Reimbursement\r\nAnnual bonuses and merit increases based on performance\r\nEmployee Assistance Program (EAP)\r\nWellness Programs\r\nEmployee Resource Groups (ERG)\r\nEqual Opportunity Employer Statement\r\nWerner Electric Supply is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.\r\nEqual Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.\r\nJ-18808-Ljbffr","company":"Werner Electric Supply","rawCompany":"werner electric supply","city":"Appleton","state":"WI","isRemote":false,"isActive":false,"createdAt":"2026-08-09T00:42:36.211Z","occupations":[{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"}],"industries":[{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Network Support Technician","description":"Job Summary\r\nResponsible for providing first-level technical support for Werner Network Solution's and Managed Services customers. This role supports customer IT and OT environments through remote monitoring, ticket response, basic troubleshooting, documentation, and escalation of issues related to computers, servers, Microsoft 365, networking, remote access, backups, and managed service platforms.\r\nResponsibilities\r\nRespond promptly and professionally to customer support requests via phone, email, and ticketing system; communicate clearly to set expectations and provide timely status updates.\r\nUse Werner's managed service tools, remote monitoring platforms, and help desk processes to deliver consistent, high-quality customer support.\r\nAccurately document customer issues, troubleshooting steps, resolutions, and follow-up actions within the ticketing system.\r\nMaintain customer documentation, support records, device inventories, and service-related records.\r\nAssist with creating and updating internal help desk guides, customer support materials, training documentation, and standard operating procedures.\r\nTroubleshoot and resolve basic workstation, server, Microsoft 365, networking, printing, backup, and remote access issues.\r\nEscalate complex or unresolved technical issues to senior engineers or specialized support teams as appropriate.\r\nMonitor customer environments for alerts related to device health, backups, security, connectivity, and system performance, and take appropriate action to address issues.\r\nSupport user and device administration activities, including account setup, password resets, permissions, MFA, basic Active Directory or Microsoft 365 support, device setup, software installation, patching, and basic configuration tasks.\r\nFollow established standard operating procedures (SOPs) and security practices to protect customer systems, data, and intellectual property.\r\nIdentify recurring issues and provide feedback to internal teams to improve support quality, processes, and service delivery.\r\nMaintain a foundational understanding of IT and OT environments and demonstrate a willingness to learn industrial networking and plant-floor support concepts.\r\nRequired Qualifications\r\nAssociate's or Bachelor's degree in computer science, information technology, computer information systems, computer networking, or another related discipline is required. Equivalent work experience will be considered in lieu of a degree.\r\n1-2 years of experience in IT support or networking is required.\r\nExcellent troubleshooting and problem-solving skills.\r\nStrong communication and documentation abilities.\r\nIntermediate proficiency with Microsoft Office Suite.\r\nMust have and maintain a valid driver's license.\r\nAbility to travel regularly through an assigned territory. Some overnight travel is required.\r\nPreferred Qualifications\r\nCisco Certified Network Associate (CCNA) certification is preferred.\r\nCompTIA certifications.\r\nExperience within an MSP environment.\r\nEmployee Benefits\r\nMedical, Dental, and Vision Insurance\r\nShort & Long-Term Disability Insurance\r\nLife and AD&D Insurance\r\n401(k) Retirement Plan with company match\r\nPaid holidays, vacation, personal, and sick days\r\nPet Insurance\r\nIdentity Theft Protection\r\nAccident Insurance & Critical Illness Coverage\r\nTuition Reimbursement\r\nAnnual bonuses and merit increases based on performance\r\nEmployee Assistance Program (EAP)\r\nWellness Programs\r\nEmployee Resource Groups (ERG)\r\nEqual Opportunity Employer Statement\r\nWerner Electric Supply is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.\r\nEqual Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.\r\nJ-18808-Ljbffr","datePosted":"2026-08-09T00:42:36.211Z","dateModified":"2026-08-09T00:42:36.211Z","hiringOrganization":{"@type":"Organization","name":"Werner Electric Supply","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Appleton","addressRegion":"WI","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"b6dee12da9cdf1490b7cb1a2"},"url":"https://jobsearcher.com/jobs/b6dee12da9cdf1490b7cb1a2"}}