Spa Coordinator - Woodhouse Day Spa Granger

Job Description Benefits:401(k)401(k) matchingCompetitive salaryDental insuranceFree uniformsHealth insuranceOpportunity for advancementPaid time offTraining & developmentVision insuranceSpa Coordinator PositionClassification: Part-Time or Full-TimeShift: Various Must be available to work weekdays, weekends, evenings, and holidays.About Woodhouse Spa:Founded in 2001, Woodhouse is a premier spa franchise with a fresh approach to self-care.Offering signature massages, facials, body treatments, rituals and more, they provide guests aholistic approach to wellness that lasts long after they leave the spa. With 86 locationsnationwide, they are the gold standard of neighborhood spas, powered by their commitment toan unparalleled spa experience that focuses on total well-being. For more information visit themat woodhousespas.com.Woodhouse Spas are seeking a professional Spa Coordinator to be the friendly and welcomingface of our spa. As the first point of contact, you will manage guest interactions, oversee dailylogistics, and ensure the spa runs at optimal levels. The ideal candidate is a proactiveproblem-solver who excels at multitasking and is passionate about providing a luxury conciergeexperience.ESSENTIAL DUTIES AND RESPONSIBILITIESInclude the following. Other duties may be assigned. Is a steward of the Woodhouse brand and protects the brands reputation throughprofessional excellence. Provides exceptional guest service, greeting guests warmly, conducting check-ins,and escorting them to locker rooms or service areas. Manages the spa schedule by answering phones within three rings and bookingappointments accurately via the POS system. Drives location revenue by recommending and selling retail products, suggestingservice enhancements, and promoting gift cards. Oversees spa logistics, including confirming appointments, maintaining the retail areaspresentation, and performing end-of-day close-out reports. Maintains the "Woodhouse Mood" by ensuring proper lighting, music, aromatherapy,and overall cleanliness are consistent throughout the day. Coordinates team operations, giving directives to the hospitality team andcommunicating with management to ensure the schedule runs smoothly. Ensures facility standards by monitoring safety, sterilization, and sanitationprocedures, as well as overseeing daily laundry completion. Supports leadership by assisting the General Manager and Assistant General Managerwith administrative duties and location needs.EDUCATION and EXPERIENCEBachelors degree required and 35 years of applicable experience in a similar role.Prior experience in sales (retail or skincare) is a significant advantage. Customer service background in guest relations, hospitality, or medical administrationis helpful. Thorough knowledge of spa protocols and procedures (training provided). Proficiency in POS software and basic office technology.SKILLS AND ABILITIES Excellent communication: Must be well-spoken, articulate, and polite with aprofessional appearance. Exceptional time management: Ability to multitask and prioritize in a fast-pacedenvironment. Interpersonal prowess: Must be outgoing, friendly, and able to work well bothindependently and as part of a team. Discretion: Ability to maintain guest confidentiality and professional boundaries at alltimes.PHYSICAL DEMANDS Must have the physical strength to stand for long periods of time during a shift. Must be able to perform light lifting associated with retail inventory and laundryneeds.