{"schemaVersion":"jobsearcher.job.v1","id":"b6bfdb83cfecf423fad1599e","url":"https://jobsearcher.com/jobs/b6bfdb83cfecf423fad1599e","canonicalUrl":"https://jobsearcher.com/jobs/b6bfdb83cfecf423fad1599e","title":"Technical Support","description":"OverviewIn this role you will provide remote technical support for proprietary software via phone and chat. You will help users troubleshoot and resolve software issues, ensuring timely, effective assistance. The position is contract-based with remote work flexibility, offering collaboration with a large services organization. You will work to deliver a positive customer experience while handling technical inquiries and documenting resolutions. This opportunity appeals to technically curious professionals seeking a role in a distributed team supporting software customers.Compensation / BenefitsMedical, dental & vision401(k)Life InsuranceShort and long-term disabilityPaid time off (PTO) / sick leaveEmployee Assistance ProgramResponsibilitiesTroubleshoot proprietary software over phone and chatProvide remote technical support to usersDocument issues and resolutions in ticketing systemsCollaborate with cross-functional teams to resolve customer problemsMaintain high levels of customer satisfaction and issue ownershipKey requirementsMinimum of 1 year in technical support or related fieldTyping speed of at least 60 WPMAbility to work 100% remoteContract-based work arrangementExperience supporting software applicationsstrong communicationproblem-solvingcustomer service orientationtroubleshooting softwarephone and chat supportremote troubleshooting","company":"TEKsystems","rawCompany":"teksystems","city":"Brooklyn","state":"NY","isRemote":false,"isActive":false,"createdAt":"2026-10-26T14:32:50.213Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support","description":"OverviewIn this role you will provide remote technical support for proprietary software via phone and chat. You will help users troubleshoot and resolve software issues, ensuring timely, effective assistance. The position is contract-based with remote work flexibility, offering collaboration with a large services organization. You will work to deliver a positive customer experience while handling technical inquiries and documenting resolutions. This opportunity appeals to technically curious professionals seeking a role in a distributed team supporting software customers.Compensation / BenefitsMedical, dental & vision401(k)Life InsuranceShort and long-term disabilityPaid time off (PTO) / sick leaveEmployee Assistance ProgramResponsibilitiesTroubleshoot proprietary software over phone and chatProvide remote technical support to usersDocument issues and resolutions in ticketing systemsCollaborate with cross-functional teams to resolve customer problemsMaintain high levels of customer satisfaction and issue ownershipKey requirementsMinimum of 1 year in technical support or related fieldTyping speed of at least 60 WPMAbility to work 100% remoteContract-based work arrangementExperience supporting software applicationsstrong communicationproblem-solvingcustomer service orientationtroubleshooting softwarephone and chat supportremote troubleshooting","datePosted":"2026-10-26T14:32:50.213Z","dateModified":"2026-10-26T14:32:50.213Z","hiringOrganization":{"@type":"Organization","name":"TEKsystems","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Brooklyn","addressRegion":"NY","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"b6bfdb83cfecf423fad1599e"},"url":"https://jobsearcher.com/jobs/b6bfdb83cfecf423fad1599e"}}