Customer Service Account Manager

Customer Service Account ManagerAllied National Services | Corporate OfficeAllied National Services is seeking a Customer Service Account Manager to join our corporate team. This role is ideal for a reliable, upbeat, and assertive professional who thrives in a fast-paced environment and takes ownership of customer satisfaction.The Account Manager will coordinate vendor services and respond to client requests via phone and email, ensuring all services meet both client expectations and company standards.Key Responsibilities:Monitor and ensure daily attendance of employeesSchedule and coordinate special services via phoneConduct pre- and post-service confirmationsRespond promptly to emails and phone inquiriesMaintain and update CRM systemsFollow up on equipment repairs and service issuesProcess contractor invoices accurately and efficientlySource, vet, hire, and onboard new contractors and employeesSchedule:Monday - Friday, 8:00 AM to 4:30 PMQualifications:2+ years of customer service experience in an office settingConsistent work historyStrong multitasking and organizational skillsConfident decision-making with sound business judgmentAbility to prioritize in a fast-paced environmentExcellent communication and interpersonal skillsIntermediate proficiency in Microsoft ExcelHigh attention to detail with strong follow-up skillsManagement experience preferred but not requiredAssociate's or Bachelor's degree preferred but not required