Director of Business Solutions (Construction)

Grow With Us at Gothic LandscapeAt Gothic Landscape, we are about delivering extraordinary customer service and building authentic relationships—not only with our clients but with our teams. With ingenuity, vision, and dedication, we transform landscapes into the places people play, work, and live. As the largest family-owned and operated landscaping company in the nation, we never forget why we do what we do… and who makes it all possible. Together, we create something unique that keeps on growing year after year.This position will be based in either Riverside, CA or Phoenix, AZ, depending on the candidate’s locationDirector of Business Solutions (Construction) plays a pivotal role in aligning Gothic's construction operating processes with technology systems across all geographies. Simply put this job is designed to improve our business and we have a couple of questions for you!!!Is it hard to stop you from improving construction related information workflows on an integrated basis?Do you have great curiosity in how to leverage the smart use of technologies ?Are you up for the intellectual challenge of Integrating workflow improvements turbocharged by technology in a way that tightly integrates with business leadership’s agenda to grow the business profitably?Does landscape construction sound super cool to you?Do you love making change happen!! Do you run to work when you know you have a chance to improve things for the better?If you have a lot of energetic yes responses to the questions above then you should come talk to us because we have a great opportunity for you!!Essential Knowledge, Duties And ResponsibilitiesConstruction Business KnowledgeHow they operate and how they make $What the customers are buyingHow the business model needs to work to deliver itPassion for the Field & Operational EngagementSpend substantial time engaging with field teams in person; observe operations directly while crews are working.Use observation and questioning to understand what is working, what is not, and why.Test assumptions, solutions, and changes directly with employees performing the work.A relentless continuous improvement mindset—observe, ask, simplify, improve. Process Discovery, Mapping & OptimizationConduct detailed process discovery sessions across field and back-office teams to document workflows in and betweenmaterial take-offestimatingbillingjob costingschedulingprocurementsafetywork ordersproject execution.Develop process maps and identify inefficiencies, friction points, duplication, or lack of standardization.Harmonize differing branch workflows into unified, scalable best practices.Propose and champion process improvements that enhance productivity, reduce risk, and support scalable growth across the Construction Business.System Design & Technology EnablementCollaborate with IT and vendor teams to evaluate, configure, and implement construction technology solutions.Translate operational needs into clear business and system requirements.Partner with IT during software design, testing, rollout, and ongoing enhancements.Ensure data flows, dependencies, and integrations support efficient construction operations.Assist in configuration, testing, and system validation.Data Management & ReportingPartner with IT to monitor system performance and ensure compatibility with hardware, network, and security standards.Recommend ongoing improvements based on observed system behavior, user feedback, and operational demands.Implementation & Change ManagementSupport vendor evaluation and selection for new tools and platforms.Lead or support UAT, pilot programs, and go-live activities.Develop training materials and deliver both in-person and virtual training.Monitor post-implementation adoption and use feedback to drive iterative improvements.Stakeholder Engagement & CommunicationJoin at the hip with BU leadershipServe as a liaison between project managers, superintendents, estimators, safety professionals, accounting teams, and IT.Facilitate cross-functional workshops and maintain a structured feedback loop.Support the rollout and reinforcement of performance metrics tied to process improvements and technology adoption.Ensure data accuracy, consistency, and integrity across systems.Support development of dashboards and reporting tools that enhance decision-making.Validate system outputs and troubleshooting issues tied to workflow or data dependencies.Love Learning and Change- Plan, Do, Act, Check- REPEATSkills And Qualifications Construction Experience Minimum 7+ years in the construction industry, preferably with direct field experience.Broad exposure to construction back-office functions such as estimating, billing, procurement, job costing, scheduling, and safety.Strong ability to analyze complex construction workflows and identify process improvement opportunities across multiple regions and teamsAbility to interpret construction KPIs, operational reports, variances, and trends.Workflow Improvement ExperienceProven experience documenting and optimizing workflows.Experience in process mapping tools (Visio, Lucidchart, etc.).Ability to understand database concepts and data flow across systems.Implementation ExpertiseExperience supporting or leading technology implementation projects.Skilled in facilitating cross-functional workshops and managing stakeholder expectations.Technology Knowledge and CuriosityUnderstanding of ERP systems, construction management platforms, and key back-office functions.Hands-on experience with construction technology platforms (e.g., Sage 300 CRM/CMS, Procore, Viewpoint, CMiC, HeavyJob, B2W, etc.).EducationBachelor’s degree in construction management, Engineering, Accounting, Information Systems, or related field.Bona Fide Street Smarts-high EQBenefits And SalaryMedical, dental, and vision insuranceFSA and FSA Dependent Care401(k)Salary range of $135,000 to $150,000Paid Sick Time9 Paid HolidaysPaid VacationAt Gothic Landscape, you’ll join a collaborative, people-first culture where your expertise will help keep our teams paid accurately and on time—and where your ideas for improving processes will be valued and supported.We are an equal opportunity employer.