Remote Customer Service Associate, Temporary

Ready to build real-world experience? As a seasonal Customer Service Associate, you'll support students, faculty, and staff across the country while learning industry leading technology like Amazon Connect and Connect Assistant. Associates work in a dynamic, fast-paced environment and spend their time interfacing with students, faculty, and staff of Higher Education and K-12 institutions. This is a great opportunity to improve your communication, problem solving, and technical skills in a mission-driven environment.Responsibilities In this role, you will:Support customers via voice and chat using Amazon ConnectDeliver a positive experience through empathy, patience, and clear communicationResolve customer issues using AWS tools specifically Amazon Connect and Connect Assistant, following defined call flowsAccurately document interactions and manage follow-upsHandle multiple tasks in a fast-paced call center environmentCollaborate with teammates and elevate complex issues as neededParticipate in ongoing training and continuous improvementWork assigned shifts, including weekends and holidaysTraining Approach You'll take part in a structured, fast-paced 3-day training program designed to help you build confidence quickly through hands‐on learning and real‐world scenarios. This approach suits people who are comfortable picking up new systems and learning by doing. Ongoing coaching and support from experienced team members will continue as you settle into the role.About You You will thrive in this role if you:Communicate clearly and professionallyBring empathy, active listening, and patience to customer conversationsEnjoy helping people and solving problemsLearn new technologies quickly and confidentlyAdapt well to fast‐paced, changing environmentsFollow structured workflows and proceduresWant to develop skills that lead to future opportunities in tech, support, education, or customer experienceWhat Makes This OpportunityReceive paid training and ongoing supportGain resume‐worthy experience in customer experience and tech‐enabled servicesWork in a mission‐driven environment supporting students and educatorsStrengthen key early career competencies, including:Professional communicationCustomer service and de‐escalationTechnical troubleshootingMultitasking and prioritizationCandidate Required QualificationsWilling to accept a temporary assignment.High school diploma or equivalentMust be at least 18 years oldAbility to work full‐time (40 hours per week)Quiet, distraction‐free home workspaceAbility to type at least 25 WPMStrong verbal and written communication skillsProficiency with Microsoft Word and ExcelAbility to learn and use multiple systems, Windows, and monitorsStrong attention to detail, critical thinking, and problem‐solving skillsProfessional fluency in English (CEF C1 or higher)Must reside in an approved state*Home Internet that meets the following requirements:15 Mbps upload40ms jitter or lessCable, Fiber, or DSL only (no mobile broadband, hotspot, satellite, or point‐to‐point)WiFi is allowed; wired connection required if WiFi becomes unstablePreferred QualificationsPrevious customer service or contact center experienceFamiliarity with Amazon Connect, Connect Assistant, or similar technologiesSome college courseworkExperience in education or eLearning supportCompensation The hourly rate for this position is$12.50.Encoura uses national market data, internal equity considerations, and budget factors when determining compensation. Some roles may include variable pay.Additional Information This job description outlines primary responsibilities but may not list every duty. Responsibilities may shift based on business needs.EEO Statement Encoura is an equal opportunity/affirmative action employer. We consider all qualified applicants for employment regardless of race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, veteran status, or other protected categories.All applicants must be eligible to work in the U.S.Encoura endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require reasonable accommodation to complete any part of the application process or are limited in the ability and need an alternative method for applying, please contact the Talent Team.About Us Encoura's mission is to empower students and institutions to create meaningful connections so everyone can make the most informed decisions to achieve their goals. Since 1972, the Company has evolved its products and services to better represent the link between students and higher education institutions and to create the highest probability of student success.Encoura's expertise now spans enrollment, research, marketing, student success, and advancement and provides an unmatched combination of higher education experience and innovative solutions for colleges and universities. The Company also offers Encourage— the nation's largest free college and career planning program used by millions of high school students and educators nationwide.#J-18808-Ljbffr