{"schemaVersion":"jobsearcher.job.v1","id":"b62af9c4e7b6bac0e8f1fc25","url":"https://jobsearcher.com/jobs/b62af9c4e7b6bac0e8f1fc25","canonicalUrl":"https://jobsearcher.com/jobs/b62af9c4e7b6bac0e8f1fc25","title":"Project Coordinator","description":"Position Overview The Project Coordinator independently manages a range of customer projects from order to installation, taking ownership of project details and timelines while collaborating closely with both internal teams and external stakeholders. This role builds on foundational coordination experience and emphasizes direct customer communication, decision-making support, and efficiency in handling both indirect and direct orders. With increasing product knowledge and problem-solving confidence, the Project Coordinator plays a central role in ensuring a smooth customer experience and delivering high-quality project execution. Responsibilities Customer & Order Management Manage a mix of indirect and direct customer orders, serving as the primary point of contact for assigned projects. Lead communication with customers regarding specifications, timelines, delivery, and follow-up. Validate order details and resolve order discrepancies proactively to maintain project momentum. Collaborate with Sales to review pricing and scope questions, obtaining necessary approvals for nonstandard requests. Project Execution & Ownership Own day-to-day coordination of projects, ensuring timely movement through internal steps including Engineering, Manufacturing, and Logistics. Track project progress and update stakeholders to ensure transparency and alignment. Anticipate potential issues and collaborate with internal teams to address risks or delays. Handle field-related coordination, such as delivery timing, installation requirements, and site-specific details. Decision Support & Problem Solving Participate in project-related decisions by providing relevant background, context, and recommendations. Coordinate with Engineering and Technical Services to evaluate and support customer-specific product requirements. Apply judgment and growing product knowledge to resolve routine problems and escalate complex issues when needed. Cross-Functional Collaboration Work proactively with cross-functional partners to ensure the project stays aligned with customer needs and internal capabilities. Participate in process improvement discussions to enhance team efficiency and customer outcomes. Maintain strong working relationships with Sales, Engineering, Manufacturing, Logistics, and Customer Service teams. Process & Documentation Maintain accurate and up-to-date project documentation within ERP and tracking systems. Support team metrics by ensuring project milestones and customer touchpoints are documented and reported. Identify and suggest improvements to team workflows and documentation practices. Qualifications 3+ years of experience in customer service, project coordination, or order management, preferably in a manufacturing or B2B environment. Experience managing direct customer relationships and working with cross-functional teams. Strong organizational skills with the ability to manage multiple timelines and shifting priorities. Effective communication skills, including professional customer interaction and internal collaboration. Confidence in making informed decisions within project scope and escalating when necessary. Proficiency in Microsoft Office required; ERP system experience (e.g., Plex, Infor) strongly preferred. Demonstrated ability to work efficiently, adapt to change, and solve problems collaboratively. Why Irwin? Founded in 1907, Irwin Seating is a fourth-generation, family-owned company with locations in Grand Rapids, Michigan and Altamont, Illinois. We bring people together to learn, create, and share meaningful experiences both within our teams and in the spaces we design. You’ll be part of a people-first team that believes in collaboration, growth, and doing the right thing. Here, you can build a career you love while growing alongside a company that feels like family. Compensation: The base salary range for this full-time position is $56,000 - $66,000. Within this range, individual pay is determined based on several factors, including but not limited to: relevant work experience, job-related knowledge, skills, and complexity of the role. FLSA Status: Exempt","company":"Irwin","rawCompany":"irwin","city":"Effingham","state":"IL","isRemote":false,"isActive":false,"createdAt":"2026-04-09T09:50:32.950Z","occupations":[{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"},{"code":"43-5061.00","title":"Production, Planning, and Expediting Clerks","slug":"production-planning-and-expediting-clerks"},{"code":"11-9021.00","title":"Construction Managers","slug":"construction-managers"}],"industries":[{"code":"333248","title":"All Other Industrial Machinery Manufacturing","slug":"all-other-industrial-machinery-manufacturing"},{"code":"624190","title":"Other Individual and Family Services","slug":"other-individual-and-family-services"},{"code":"236210","title":"Industrial Building Construction","slug":"industrial-building-construction"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Project Coordinator","description":"Position Overview The Project Coordinator independently manages a range of customer projects from order to installation, taking ownership of project details and timelines while collaborating closely with both internal teams and external stakeholders. This role builds on foundational coordination experience and emphasizes direct customer communication, decision-making support, and efficiency in handling both indirect and direct orders. With increasing product knowledge and problem-solving confidence, the Project Coordinator plays a central role in ensuring a smooth customer experience and delivering high-quality project execution. Responsibilities Customer & Order Management Manage a mix of indirect and direct customer orders, serving as the primary point of contact for assigned projects. Lead communication with customers regarding specifications, timelines, delivery, and follow-up. Validate order details and resolve order discrepancies proactively to maintain project momentum. Collaborate with Sales to review pricing and scope questions, obtaining necessary approvals for nonstandard requests. Project Execution & Ownership Own day-to-day coordination of projects, ensuring timely movement through internal steps including Engineering, Manufacturing, and Logistics. Track project progress and update stakeholders to ensure transparency and alignment. Anticipate potential issues and collaborate with internal teams to address risks or delays. Handle field-related coordination, such as delivery timing, installation requirements, and site-specific details. Decision Support & Problem Solving Participate in project-related decisions by providing relevant background, context, and recommendations. Coordinate with Engineering and Technical Services to evaluate and support customer-specific product requirements. Apply judgment and growing product knowledge to resolve routine problems and escalate complex issues when needed. Cross-Functional Collaboration Work proactively with cross-functional partners to ensure the project stays aligned with customer needs and internal capabilities. Participate in process improvement discussions to enhance team efficiency and customer outcomes. Maintain strong working relationships with Sales, Engineering, Manufacturing, Logistics, and Customer Service teams. Process & Documentation Maintain accurate and up-to-date project documentation within ERP and tracking systems. Support team metrics by ensuring project milestones and customer touchpoints are documented and reported. Identify and suggest improvements to team workflows and documentation practices. Qualifications 3+ years of experience in customer service, project coordination, or order management, preferably in a manufacturing or B2B environment. Experience managing direct customer relationships and working with cross-functional teams. Strong organizational skills with the ability to manage multiple timelines and shifting priorities. Effective communication skills, including professional customer interaction and internal collaboration. Confidence in making informed decisions within project scope and escalating when necessary. Proficiency in Microsoft Office required; ERP system experience (e.g., Plex, Infor) strongly preferred. Demonstrated ability to work efficiently, adapt to change, and solve problems collaboratively. Why Irwin? Founded in 1907, Irwin Seating is a fourth-generation, family-owned company with locations in Grand Rapids, Michigan and Altamont, Illinois. We bring people together to learn, create, and share meaningful experiences both within our teams and in the spaces we design. You’ll be part of a people-first team that believes in collaboration, growth, and doing the right thing. Here, you can build a career you love while growing alongside a company that feels like family. Compensation: The base salary range for this full-time position is $56,000 - $66,000. Within this range, individual pay is determined based on several factors, including but not limited to: relevant work experience, job-related knowledge, skills, and complexity of the role. FLSA Status: Exempt","datePosted":"2026-04-09T09:50:32.950Z","dateModified":"2026-04-09T09:50:32.950Z","hiringOrganization":{"@type":"Organization","name":"Irwin","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Effingham","addressRegion":"IL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"b62af9c4e7b6bac0e8f1fc25"},"url":"https://jobsearcher.com/jobs/b62af9c4e7b6bac0e8f1fc25"}}