{"schemaVersion":"jobsearcher.job.v1","id":"b5fb5f6ecea4d1e0f9fadaaa","url":"https://jobsearcher.com/jobs/b5fb5f6ecea4d1e0f9fadaaa","canonicalUrl":"https://jobsearcher.com/jobs/b5fb5f6ecea4d1e0f9fadaaa","title":"Customer Experience Supervisor","description":"Customer Experience Supervisor\n\nProviding families and businesses with quality communication services is challenging yet rewarding. It takes teamwork, dependability, and innovation – all of which are instilled in Mosaic’s core values. As the leading provider of local technology services, Mosaic is dedicated to providing high-quality, advanced, and affordable communication solutions. Our work improves the lives of those in our communities. Find out how a career at Mosaic Technologies can change yours.\n\nThe Customer Experience Supervisor is responsible for achieving company unit goals by providing support, supervision and training to the Customer Experience Specialists and by participating in strategic marketing and sales planning sessions. The Customer Experience Supervisor plays a key role in providing excellent customer service and growing company revenue.\n\nThis position is located in Cameron, WI, and requires full-time, on-site presence. Remote work is not available for this role.\n\nDUTIES & RESPONSIBILITIES\nSome of your duties may include:\nLead, mentor, and manage a team of Customer Experience Specialists in an inside sales environment.\nDevelop and implement strategies to achieve and exceed growth targets.\nMonitor and analyze sales performance metrics to identify areas for improvement.\nConduct regular sales training and coaching sessions to enhance team skills and performance.\nManage and report team metrics through call center and call queues.\nMonitor customer feedback and address escalated situations, ensuring an outstanding customer experience.\n\nYou’ll also need to be able to:\nContinuously communicate with customers and co-workers\nContinuously work on computer-based programs\nContinuously see, hear, and listen\n\nWHY MOSAIC TECHNOLOGIES?\nWe’ve been connecting people via voice, video, and internet for over 65 years\nOur steady, strategic growth revolves around a commitment to quality\nWe are a member-owned cooperative that puts the customer first\nSafety is our number one priority for all positions\nBenefits including medical, dental, vision, 401(k), a generous amount of PTO, and discounted services that begin on day one of employment\n\nWHY YOU?\nYou want to do your best work with the best team\nYou appreciate new challenges and evolving technology\nYou pride yourself in exceeding expectations\nYou want to drive key metrics and lead a team to success\nYou believe that individual commitment to a group effort is key to success\nYou want your work to make a difference\nWHAT IT TAKES?\nBachelor’s degree in business administration, marketing, communications, or equivalent applicable experience.\nMinimum of 5 years of experience in sales and/or customer service.\nAt least 2 years of experience in a supervisory role.\nExperience in telecommunications industry is a plus.\nAbility to understand and adhere to all job requirements and safety guidelines.\nWillingness to go above and beyond to provide the best customer experience.\n\nMosaic Technologies is an Equal Opportunity Employer of minorities, females, protected veterans, and individuals with disabilities. Mosaic Technologies is a substance free workplace; therefore, applicants must be able to pass a pre-employment drug screen and background check.","company":"Mosaic Technologies","rawCompany":"mosaic technologies","city":"Cameron","state":"WI","isRemote":false,"isActive":false,"createdAt":"2026-04-12T20:52:22.786Z","occupations":[{"code":"41-1012.00","title":"First-Line Supervisors of Non-Retail Sales Workers","slug":"first-line-supervisors-of-non-retail-sales-workers"},{"code":"41-1011.00","title":"First-Line Supervisors of Retail Sales Workers","slug":"first-line-supervisors-of-retail-sales-workers"},{"code":"11-2022.00","title":"Sales Managers","slug":"sales-managers"}],"industries":[{"code":"517810","title":"All Other Telecommunications","slug":"all-other-telecommunications"},{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"},{"code":"517111","title":"Wired Telecommunications Carriers","slug":"wired-telecommunications-carriers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Experience Supervisor","description":"Customer Experience Supervisor\n\nProviding families and businesses with quality communication services is challenging yet rewarding. It takes teamwork, dependability, and innovation – all of which are instilled in Mosaic’s core values. As the leading provider of local technology services, Mosaic is dedicated to providing high-quality, advanced, and affordable communication solutions. Our work improves the lives of those in our communities. Find out how a career at Mosaic Technologies can change yours.\n\nThe Customer Experience Supervisor is responsible for achieving company unit goals by providing support, supervision and training to the Customer Experience Specialists and by participating in strategic marketing and sales planning sessions. The Customer Experience Supervisor plays a key role in providing excellent customer service and growing company revenue.\n\nThis position is located in Cameron, WI, and requires full-time, on-site presence. Remote work is not available for this role.\n\nDUTIES & RESPONSIBILITIES\nSome of your duties may include:\nLead, mentor, and manage a team of Customer Experience Specialists in an inside sales environment.\nDevelop and implement strategies to achieve and exceed growth targets.\nMonitor and analyze sales performance metrics to identify areas for improvement.\nConduct regular sales training and coaching sessions to enhance team skills and performance.\nManage and report team metrics through call center and call queues.\nMonitor customer feedback and address escalated situations, ensuring an outstanding customer experience.\n\nYou’ll also need to be able to:\nContinuously communicate with customers and co-workers\nContinuously work on computer-based programs\nContinuously see, hear, and listen\n\nWHY MOSAIC TECHNOLOGIES?\nWe’ve been connecting people via voice, video, and internet for over 65 years\nOur steady, strategic growth revolves around a commitment to quality\nWe are a member-owned cooperative that puts the customer first\nSafety is our number one priority for all positions\nBenefits including medical, dental, vision, 401(k), a generous amount of PTO, and discounted services that begin on day one of employment\n\nWHY YOU?\nYou want to do your best work with the best team\nYou appreciate new challenges and evolving technology\nYou pride yourself in exceeding expectations\nYou want to drive key metrics and lead a team to success\nYou believe that individual commitment to a group effort is key to success\nYou want your work to make a difference\nWHAT IT TAKES?\nBachelor’s degree in business administration, marketing, communications, or equivalent applicable experience.\nMinimum of 5 years of experience in sales and/or customer service.\nAt least 2 years of experience in a supervisory role.\nExperience in telecommunications industry is a plus.\nAbility to understand and adhere to all job requirements and safety guidelines.\nWillingness to go above and beyond to provide the best customer experience.\n\nMosaic Technologies is an Equal Opportunity Employer of minorities, females, protected veterans, and individuals with disabilities. Mosaic Technologies is a substance free workplace; therefore, applicants must be able to pass a pre-employment drug screen and background check.","datePosted":"2026-04-12T20:52:22.786Z","dateModified":"2026-04-12T20:52:22.786Z","hiringOrganization":{"@type":"Organization","name":"Mosaic Technologies","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Cameron","addressRegion":"WI","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"b5fb5f6ecea4d1e0f9fadaaa"},"url":"https://jobsearcher.com/jobs/b5fb5f6ecea4d1e0f9fadaaa"}}