{"schemaVersion":"jobsearcher.job.v1","id":"b5f9719e636a5e25cef89ee5","url":"https://jobsearcher.com/jobs/b5f9719e636a5e25cef89ee5","canonicalUrl":"https://jobsearcher.com/jobs/b5f9719e636a5e25cef89ee5","title":"Client Relationship Manager","description":"About Us\n\nSince 2005, Stringfellow Technology Group has partnered with growing companies to get IT off their plate and back under control. Our all-in-one service, ProSafeIT, brings together Microsoft 365, security, cloud, and practical technology strategy, delivered in a way that lets business leaders stay focused on running the business.\n\nThe Opportunity\n\nSTG's growth depends on keeping the clients we already have. The Client Relationship Manager owns that mission for a defined portfolio of accounts. You are the executive-level relationship owner who keeps renewals on track, spots retention risk before it becomes churn, and finds the next opportunity to help a client grow. This is a role built for someone who is as comfortable in a boardroom with a CEO as they are in a spreadsheet forecasting next quarter's renewals.\n\nWhat You'll Do\n\nOwn renewal of STG managed service agreements and maintain a renewal pipeline with clear forecasting\nUnderstand the financial performance, gross margin, contract structure, and service utilization of each assigned client, and recommend renewal pricing and terms that align with STG goals\nServe as the primary executive-level relationship owner for assigned clients, building trust with owners, CEOs, presidents, and senior leadership teams\nConduct strategic business reviews focused on business outcomes, risk reduction, technology planning, and long-term partnership value\nLead renewal discussions and negotiate contract terms including term length, pricing, scope, and termination provisions within approved STG guidelines\nIdentify client retention risks early and develop action plans in partnership with Service Delivery and Sales leadership\nCollaborate with Service Delivery teams to ensure client satisfaction supports strong renewal outcomes and referenceable customers\nIdentify opportunities for additional services, projects, security improvements, consulting engagements, and technology modernization, then coordinate with the sales team for execution\nMaintain accurate client relationship notes, renewal forecasts, opportunities, and activity tracking within CRM systems\nManage a defined portfolio of client accounts and be accountable for retention, renewal rate, net revenue retention, and identified growth opportunities\nWork closely with the Director of Sales and Marketing on account strategy, renewal planning, client advocacy, and growth opportunities\n\nWhat You Bring\n\nRequired\n\n5+ years in a client-facing relationship, account management, or renewals role in B2B technology or professional services\nComfortable discussing pricing, margin, and contract terms directly with executive-level decision makers\nAbility to have difficult conversations, manage negotiations professionally, and remain calm under pressure when addressing client concerns\nStrong organizational discipline for managing a multi-account renewal pipeline and forecast\nExperience maintaining account activity and notes in a CRM system\n\nPreferred\n\nExperience in the MSP or managed IT services industry\nFamiliarity with Salesforce and Microsoft 365\nBackground collaborating cross-functionally with service delivery or operations teams\nBachelors or Masters in Business or equivalent experience\n\nCompensation & Benefits\n\nBase salary depending on experience\nOn-target earnings $120,000 inclusive of renewal and retention-based incentive\nHealth, dental, and vision insurance\n401(k) with match and profit sharing\nPaid time off","company":"Stringfellow Technology Group","rawCompany":"stringfellow technology group","city":"Franklin","state":"TN","isRemote":false,"isActive":false,"createdAt":"2026-08-22T14:03:38.478Z","occupations":[{"code":"41-3091.00","title":"Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel","slug":"sales-representatives-of-services-except-advertising-insurance-financial-services-and-travel"},{"code":"41-4011.00","title":"Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products","slug":"sales-representatives-wholesale-and-manufacturing-technical-and-scientific-products"},{"code":"41-4012.00","title":"Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products","slug":"sales-representatives-wholesale-and-manufacturing-except-technical-and-scientific-products"}],"industries":[{"code":"541611","title":"Administrative Management and General Management Consulting Services","slug":"administrative-management-and-general-management-consulting-services"},{"code":"541618","title":"Other Management Consulting Services","slug":"other-management-consulting-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Client Relationship Manager","description":"About Us\n\nSince 2005, Stringfellow Technology Group has partnered with growing companies to get IT off their plate and back under control. Our all-in-one service, ProSafeIT, brings together Microsoft 365, security, cloud, and practical technology strategy, delivered in a way that lets business leaders stay focused on running the business.\n\nThe Opportunity\n\nSTG's growth depends on keeping the clients we already have. The Client Relationship Manager owns that mission for a defined portfolio of accounts. You are the executive-level relationship owner who keeps renewals on track, spots retention risk before it becomes churn, and finds the next opportunity to help a client grow. This is a role built for someone who is as comfortable in a boardroom with a CEO as they are in a spreadsheet forecasting next quarter's renewals.\n\nWhat You'll Do\n\nOwn renewal of STG managed service agreements and maintain a renewal pipeline with clear forecasting\nUnderstand the financial performance, gross margin, contract structure, and service utilization of each assigned client, and recommend renewal pricing and terms that align with STG goals\nServe as the primary executive-level relationship owner for assigned clients, building trust with owners, CEOs, presidents, and senior leadership teams\nConduct strategic business reviews focused on business outcomes, risk reduction, technology planning, and long-term partnership value\nLead renewal discussions and negotiate contract terms including term length, pricing, scope, and termination provisions within approved STG guidelines\nIdentify client retention risks early and develop action plans in partnership with Service Delivery and Sales leadership\nCollaborate with Service Delivery teams to ensure client satisfaction supports strong renewal outcomes and referenceable customers\nIdentify opportunities for additional services, projects, security improvements, consulting engagements, and technology modernization, then coordinate with the sales team for execution\nMaintain accurate client relationship notes, renewal forecasts, opportunities, and activity tracking within CRM systems\nManage a defined portfolio of client accounts and be accountable for retention, renewal rate, net revenue retention, and identified growth opportunities\nWork closely with the Director of Sales and Marketing on account strategy, renewal planning, client advocacy, and growth opportunities\n\nWhat You Bring\n\nRequired\n\n5+ years in a client-facing relationship, account management, or renewals role in B2B technology or professional services\nComfortable discussing pricing, margin, and contract terms directly with executive-level decision makers\nAbility to have difficult conversations, manage negotiations professionally, and remain calm under pressure when addressing client concerns\nStrong organizational discipline for managing a multi-account renewal pipeline and forecast\nExperience maintaining account activity and notes in a CRM system\n\nPreferred\n\nExperience in the MSP or managed IT services industry\nFamiliarity with Salesforce and Microsoft 365\nBackground collaborating cross-functionally with service delivery or operations teams\nBachelors or Masters in Business or equivalent experience\n\nCompensation & Benefits\n\nBase salary depending on experience\nOn-target earnings $120,000 inclusive of renewal and retention-based incentive\nHealth, dental, and vision insurance\n401(k) with match and profit sharing\nPaid time off","datePosted":"2026-08-22T14:03:38.478Z","dateModified":"2026-08-22T14:03:38.478Z","hiringOrganization":{"@type":"Organization","name":"Stringfellow Technology Group","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Franklin","addressRegion":"TN","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"b5f9719e636a5e25cef89ee5"},"url":"https://jobsearcher.com/jobs/b5f9719e636a5e25cef89ee5"}}