Customer Service Specialist

Customer Service SpecialistAt Signal Tru Brand, we believe in crafting powerful marketing strategies that drive measurable results. Based in Birmingham, AL, our team is dedicated to helping businesses connect with their audiences through purposeful planning, clear messaging, and brand-driven impact. We combine analytical thinking with creative execution to transform strategy into success, guiding our clients toward sustainable growth in competitive markets.Job DescriptionWe are seeking a Customer Service Specialist who will be the first point of contact for clients, responsible for delivering exceptional support and maintaining lasting relationships. This role requires strong communication skills, a detail-oriented mindset, and a passion for helping others. You will play a key role in representing the Signal Tru Brand standard of excellence.ResponsibilitiesRespond to customer inquiries via phone, email, and live chat in a timely and professional mannerResolve client issues efficiently while maintaining a positive attitudeMaintain accurate records of customer interactions and transactionsCollaborate with internal departments to ensure customer satisfactionIdentify and escalate priority issues when necessaryAssist with order processing, account management, and follow-up supportGather customer feedback to improve service processes and client experienceQualificationsHigh school diploma or equivalent required; Associate or Bachelor's degree preferredMinimum of 12 years of customer service experience in a professional environmentExcellent verbal and written communication skillsStrong problem-solving and organizational abilitiesProficiency with customer service software, CRM systems, and Microsoft Office SuiteAbility to work independently and manage time effectivelyAdaptability and willingness to learn in a fast-paced settingAdditional InformationCompetitive salary: $55,000 $60,000 annuallyGrowth opportunities within a rapidly expanding companyHands-on training and skill developmentSupportive and collaborative team culturePaid time off and paid holidaysHealth and wellness program optionsOpportunities for internal promotion and career advancement