{"schemaVersion":"jobsearcher.job.v1","id":"b5ec5aa07c6d2688ca42112d","url":"https://jobsearcher.com/jobs/b5ec5aa07c6d2688ca42112d","canonicalUrl":"https://jobsearcher.com/jobs/b5ec5aa07c6d2688ca42112d","title":"Solutions Engineer - NY","description":"Voice AI that resolves, not transfers.\n\nMost phone systems trap callers in menus and scripts. Vapi is the platform for deploying voice agents that know your business and can listen, adapt, and resolve in minutes.\n\nKey Highlights\n\n1 billion calls, 1 million developers, 10x enterprise ARR growth\n\nCustomers: Amazon Ring, ServiceTitan, New York Life, Intuit, Kavak, and thousands more from YC startups to the Fortune 500\n\n$50M Series B led by Peak XV Partners, with Bessemer Venture Partners, Kleiner Perkins, M12 (Microsoft's Venture Fund), Y Combinator, and early backers. Total raised: $72M\n\nWhy We’re Hiring This Role\n\nVapi is moving deeper into enterprise customers, where buyers are technical and evaluations depend on clear architecture, credible demos, and working POCs.\n\nCustomers want to understand how Vapi fits into real production workflows like IVR replacement, outbound dialing, agent‑assisted support, appointment scheduling, etc.\n\nThis is one of our first Solutions Architect hires, with real scope to shape how we sell, demo, document, and bring enterprise customers live.\n\nWhat You’ll Do\n\n30 Day: Learn Vapi’s product, customer use cases, sales motion, and common technical objections. Shadow enterprise calls, understand our voice‑agent architecture, and build fluency across telephony, LLM orchestration, integrations, and contact center workflows.\n\n60 Day: Own technical discovery and demos for active enterprise deals. Partner closely with AEs on account strategy, build customer‑specific demos, help design POCs, and answer technical questions clearly and honestly.\n\n90 Day: Lead the technical side of enterprise deals from first call through close and go‑live. Create reusable artifacts for the team, document integration patterns and common objections, and feed product gaps back to engineering and product.\n\nWho You Are\n\n4+ years in a technical customer‑facing role (pre‑sales engineering, solutions architecture, customer engineering, etc.)\n\nCan write code to build a working integration, read API responses, and debug issues independently.Experience with voice, telephony, or contact‑center infrastructure (SIP, Twilio, Genesys, Five9, etc.).\n\nComfortable speaking with engineers and executives, adjusting detail level without dumbing down.\n\nEnergized by technical sales: discovery, architecture, POCs, objection handling, and getting customers live.\n\nHow We Work\n\nBuild something worthy of love – craft matters. We aim to build products and experiences customers genuinely love, not just tolerate.\n\nCommit and follow through – we finish what we start and build trust by being people others can count on.\n\nWhy not today? – we value urgency and momentum. The fastest path to customer value usually wins.\n\nSeek raw input – we go directly to customers, data, and teammates instead of relying on summaries or assumptions.\n\nIt’s our problem – we operate as one team, share credit, own mistakes together, and support each other when things get hard.\n\nBe direct and kind – we give feedback clearly, respectfully, and without delay.\n\nWhy Vapi\n\nGenerational impact: build the human interface for every business.\n\nOwnership culture: 70% of the company are previous founders.\n\nKind team: the founders, Jordan and Nikhil, are Canadians.\n\nTier‑1 investors: YC, KP seed, Bessemer Series A.\n\nWhat We Offer\n\nReal stake: competitive salary and excellent equity ownership.\n\nComprehensive health coverage: medical, dental, and vision plans.\n\nTeam love: we love hanging out and do quarterly off‑sites.\n\nFlexible time off: take what you need.\n\nMore: catered meals, transportation, gym, and a $10k annual L&D budget.\n\n#J-18808-Ljbffr","company":"Vapi","rawCompany":"vapi","city":"Buffalo","state":"NY","isRemote":false,"isActive":true,"createdAt":"2026-07-24T03:15:43.055Z","occupations":[{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"41-9031.00","title":"Sales Engineers","slug":"sales-engineers"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Solutions Engineer - NY","description":"Voice AI that resolves, not transfers.\n\nMost phone systems trap callers in menus and scripts. Vapi is the platform for deploying voice agents that know your business and can listen, adapt, and resolve in minutes.\n\nKey Highlights\n\n1 billion calls, 1 million developers, 10x enterprise ARR growth\n\nCustomers: Amazon Ring, ServiceTitan, New York Life, Intuit, Kavak, and thousands more from YC startups to the Fortune 500\n\n$50M Series B led by Peak XV Partners, with Bessemer Venture Partners, Kleiner Perkins, M12 (Microsoft's Venture Fund), Y Combinator, and early backers. Total raised: $72M\n\nWhy We’re Hiring This Role\n\nVapi is moving deeper into enterprise customers, where buyers are technical and evaluations depend on clear architecture, credible demos, and working POCs.\n\nCustomers want to understand how Vapi fits into real production workflows like IVR replacement, outbound dialing, agent‑assisted support, appointment scheduling, etc.\n\nThis is one of our first Solutions Architect hires, with real scope to shape how we sell, demo, document, and bring enterprise customers live.\n\nWhat You’ll Do\n\n30 Day: Learn Vapi’s product, customer use cases, sales motion, and common technical objections. Shadow enterprise calls, understand our voice‑agent architecture, and build fluency across telephony, LLM orchestration, integrations, and contact center workflows.\n\n60 Day: Own technical discovery and demos for active enterprise deals. Partner closely with AEs on account strategy, build customer‑specific demos, help design POCs, and answer technical questions clearly and honestly.\n\n90 Day: Lead the technical side of enterprise deals from first call through close and go‑live. Create reusable artifacts for the team, document integration patterns and common objections, and feed product gaps back to engineering and product.\n\nWho You Are\n\n4+ years in a technical customer‑facing role (pre‑sales engineering, solutions architecture, customer engineering, etc.)\n\nCan write code to build a working integration, read API responses, and debug issues independently.Experience with voice, telephony, or contact‑center infrastructure (SIP, Twilio, Genesys, Five9, etc.).\n\nComfortable speaking with engineers and executives, adjusting detail level without dumbing down.\n\nEnergized by technical sales: discovery, architecture, POCs, objection handling, and getting customers live.\n\nHow We Work\n\nBuild something worthy of love – craft matters. We aim to build products and experiences customers genuinely love, not just tolerate.\n\nCommit and follow through – we finish what we start and build trust by being people others can count on.\n\nWhy not today? – we value urgency and momentum. The fastest path to customer value usually wins.\n\nSeek raw input – we go directly to customers, data, and teammates instead of relying on summaries or assumptions.\n\nIt’s our problem – we operate as one team, share credit, own mistakes together, and support each other when things get hard.\n\nBe direct and kind – we give feedback clearly, respectfully, and without delay.\n\nWhy Vapi\n\nGenerational impact: build the human interface for every business.\n\nOwnership culture: 70% of the company are previous founders.\n\nKind team: the founders, Jordan and Nikhil, are Canadians.\n\nTier‑1 investors: YC, KP seed, Bessemer Series A.\n\nWhat We Offer\n\nReal stake: competitive salary and excellent equity ownership.\n\nComprehensive health coverage: medical, dental, and vision plans.\n\nTeam love: we love hanging out and do quarterly off‑sites.\n\nFlexible time off: take what you need.\n\nMore: catered meals, transportation, gym, and a $10k annual L&D budget.\n\n#J-18808-Ljbffr","datePosted":"2026-07-24T03:15:43.055Z","dateModified":"2026-07-24T03:15:43.055Z","hiringOrganization":{"@type":"Organization","name":"Vapi","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Buffalo","addressRegion":"NY","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"b5ec5aa07c6d2688ca42112d"},"url":"https://jobsearcher.com/jobs/b5ec5aa07c6d2688ca42112d"}}